Total complaints
5.7K
Filed since 2012
2026 data Public-data reference. official source
LoanCare, LLC
5.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5.7K consumer complaints filed with the CFPB
This profile shows LoanCare, LLC's complaint history from CFPB public records. 5,691 consumers have filed complaints since 2012. The company has a 99% timely response rate and has provided relief in 0.1% of cases.
5.7K
Total Complaints
99%
Timely Response
2.8%
Disputed
0.1%
Relief Provided
55
States Active
2012
Since
Timely response
99%
CFPB-tracked response window
Relief rate
0.1%
Closed with monetary or non-monetary relief
Timely response rate 99.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.1%
Industry median
Share closed with monetary or non-monetary relief.
LoanCare, LLC complaint mix by product
- Mortgage 5K 86.3% – 0% relief
- Credit reporting, 384 6.8% – 0% relief
- Credit reporting 263 4.6% – 0% relief
- Debt collection 107 1.9% – 0% relief
- Payday loan, 8 0.1% – 0% relief
- Money transfer, 7 0.1% – 0% relief
- Checking or 6 0.1% – 0% relief
How LoanCare, LLC's 5.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.9K |
| Credit reporting, credit repair services, or other personal consumer reports | 384 |
| Credit reporting or other personal consumer reports | 263 |
| Debt collection | 107 |
| Payday loan, title loan, or personal loan | 8 |
| Money transfer, virtual currency, or money service | 7 |
| Checking or savings account | 6 |
| Credit card or prepaid card | 3 |
| Credit card | 3 |
| Credit reporting | 3 |
| Debt or credit management | 2 |
| Bank account or service | 2 |
| Vehicle loan or lease | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 832 |
| FL | 591 |
| TX | 529 |
| NJ | 252 |
| NY | 218 |
| MI | 216 |
| GA | 213 |
| MD | 197 |
| WA | 179 |
| PA | 178 |
| AZ | 172 |
| VA | 171 |
| NC | 169 |
| IL | 148 |
| CO | 122 |
| OH | 116 |
| SC | 94 |
| OR | 85 |
| TN | 80 |
| MA | 78 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.6K |
| Struggling to pay mortgage | 907 |
| Loan servicing, payments, escrow account | 709 |
| Incorrect information on your report | 574 |
| Applying for a mortgage or refinancing an existing mortgage | 154 |
| Closing on a mortgage | 148 |
| Loan modification,collection,foreclosure | 146 |
| Problem with a credit reporting company's investigation into an existing problem | 142 |
| Improper use of your report | 75 |
| Problem with a company's investigation into an existing problem | 58 |
| Attempts to collect debt not owed | 36 |
| Took or threatened to take negative or legal action | 23 |
| False statements or representation | 18 |
| Application, originator, mortgage broker | 18 |
| Settlement process and costs | 16 |
| Credit monitoring or identity theft protection services | 15 |
| Written notification about debt | 15 |
| Credit decision / Underwriting | 13 |
| Communication tactics | 11 |
| Other | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 53 | 92.5% |
| 2013 | 103 | 93.2% |
| 2014 | 112 | 99.1% |
| 2015 | 163 | 100% |
| 2016 | 302 | 100% |
| 2017 | 493 | 99.8% |
| 2018 | 426 | 98.8% |
| 2019 | 699 | 98.7% |
| 2020 | 681 | 100% |
| 2021 | 830 | 99.9% |
| 2022 | 431 | 100% |
| 2023 | 463 | 94.8% |
| 2024 | 279 | 98.9% |
| 2025 | 449 | 99.1% |
| 2026 | 207 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About LoanCare, LLC
LoanCare, LLC has accumulated 5,691 consumer complaints in the CFPB public database, with filings active across 55 U.S. states. Of those submissions, 2,083 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-03-25, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, LoanCare, LLC reports a 99% timely-response rate and has closed 98% of cases with a written explanation to the consumer. 0.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating LoanCare, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does LoanCare, LLC have?
LoanCare, LLC has received 5,691 consumer complaints filed with the Consumer Financial Protection Bureau.
Does LoanCare, LLC respond to complaints on time?
LoanCare, LLC has a 99% timely response rate to CFPB complaints.
What is the most common complaint about LoanCare, LLC?
The most common issue reported against LoanCare, LLC is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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