CFPB · Lower closed-with-relief share
LoanCare, LLC
8.1K CFPB complaints · 0.1% relief (low band) · top issue Trouble during payment process.
LoanCare, LLC closes 0.1% with relief (lower third) on 8.1K filings. Timely 99% · top product Mortgage. Allegations, not findings.
- Lower closed-with-relief share
- +900% filings 2012 to 2026
CFPB relief outcome brief
CCDB company loancare-llc
0.1% relief · 99% timely · 8.1K filings · Mortgage
Same-product relief peers
Nearest relief peer: Freedom Mortgage Company (0.1% relief)
LoanCare, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
LoanCare, LLC scores strongest on timely response (98/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0.1% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
99% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.5% of complaints closed with an explanation to the consumer
Most of LoanCare, LLC's 8.1K filings include narrative text
53% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
LoanCare, LLC complaint mix by product
- Mortgage 7K 86.8% – 0% relief
- Credit reporting, 526 6.5% – 0% relief
- Credit reporting 349 4.3% – 0% relief
- Debt collection 169 2.1% – 0% relief
- Money transfer, 11 0.1% – 0% relief
- Payday loan, 8 0.1% – 0% relief
- Checking or 7 0.1% – 0% relief
Heavy-volume mix: how LoanCare, LLC's 8.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 526 |
| Credit reporting or other personal consumer reports | 349 |
| Debt collection | 169 |
| Money transfer, virtual currency, or money service | 11 |
| Payday loan, title loan, or personal loan | 8 |
| Checking or savings account | 7 |
| Credit card | 7 |
| Debt or credit management | 4 |
| Credit card or prepaid card | 3 |
| Credit reporting | 3 |
| Bank account or service | 3 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for LoanCare, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 15% of this company's filings
LoanCare, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 530
- +900% vs 2012
Volume vs. relief
Where LoanCare, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, LoanCare, LLC files more complaint volume than 77% of them, and closes complaints with relief more often than 16% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 8,110 · Closed with relief: 0.1%
Top States
| State | Complaints |
|---|---|
| CA | 1.2K |
| FL | 871 |
| TX | 784 |
| NJ | 354 |
| MI | 317 |
| GA | 311 |
| NY | 300 |
| WA | 277 |
| MD | 267 |
| AZ | 261 |
| VA | 240 |
| PA | 234 |
| NC | 229 |
| IL | 218 |
| CO | 169 |
| OH | 158 |
| SC | 139 |
| MA | 116 |
| TN | 109 |
| OR | 109 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 3.9K |
| Struggling to pay mortgage | 1.3K |
| Loan servicing, payments, escrow account | 811 |
| Incorrect information on your report | 774 |
| Applying for a mortgage or refinancing an existing mortgage | 232 |
| Closing on a mortgage | 226 |
| Problem with a credit reporting company's investigation into an existing problem | 207 |
| Loan modification,collection,foreclosure | 155 |
| Improper use of your report | 98 |
| Problem with a company's investigation into an existing problem | 96 |
| Attempts to collect debt not owed | 64 |
| Took or threatened to take negative or legal action | 37 |
| Written notification about debt | 27 |
| False statements or representation | 24 |
| Application, originator, mortgage broker | 21 |
| Credit monitoring or identity theft protection services | 17 |
| Settlement process and costs | 17 |
| Credit decision / Underwriting | 15 |
| Communication tactics | 13 |
| Other | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 53 | 92.5% |
| 2013 | 103 | 93.2% |
| 2014 | 112 | 99.1% |
| 2015 | 188 | 100% |
| 2016 | 358 | 100% |
| 2017 | 612 | 99.8% |
| 2018 | 565 | 98.8% |
| 2019 | 1.0K | 98.8% |
| 2020 | 1.0K | 100% |
| 2021 | 1.2K | 99.7% |
| 2022 | 632 | 100% |
| 2023 | 676 | 95.1% |
| 2024 | 410 | 98.8% |
| 2025 | 650 | 98.6% |
| 2026 | 530 | 100% |
Source: CFPB Consumer Complaint Database
LoanCare, LLC in the lower-relief third
LoanCare, LLC's 8,110 logged complaints reach a nationwide footprint - 56 states have at least one filing. 53% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Closed-with-relief 0.1% sits in the lower third of the corpus.
LoanCare, LLC closes 0.1% with monetary or non-monetary relief and answers 99% inside the CFPB window; 98.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about LoanCare, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for LoanCare, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for LoanCare, LLC (#81 of 342; 99% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share