CFPB · Lower closed-with-relief share
LoanCare, LLC
8.1K CFPB complaints · 0.1% relief (low band) · top issue Trouble during payment process.
LoanCare, LLC closes 0.1% with relief (lower third) on 8.1K filings. Timely 99% · top product Mortgage. Allegations, not findings.
- Volume rank #81 of 342
- Lower closed-with-relief share
- +900% filings 2012 to 2026
CFPB relief outcome brief
CCDB company loancare-llc
0.1% relief · 99% timely · 8.1K filings · Mortgage
Same-product relief peers
Nearest relief peer: Freedom Mortgage Company (0.1% relief)
LoanCare, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of LoanCare, LLC's 8.1K filings include narrative text
53% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
LoanCare, LLC complaint mix by product
- Mortgage 7K 86.8% – 0% relief
- Credit reporting, 526 6.5% – 0% relief
- Credit reporting 349 4.3% – 0% relief
- Debt collection 169 2.1% – 0% relief
- Money transfer, 11 0.1% – 0% relief
- Payday loan, 8 0.1% – 0% relief
- Checking or 7 0.1% – 0% relief
Heavy-volume mix: how LoanCare, LLC's 8.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 526 |
| Credit reporting or other personal consumer reports | 349 |
| Debt collection | 169 |
| Money transfer, virtual currency, or money service | 11 |
| Payday loan, title loan, or personal loan | 8 |
| Checking or savings account | 7 |
| Credit card | 7 |
| Debt or credit management | 4 |
| Credit card or prepaid card | 3 |
| Credit reporting | 3 |
| Bank account or service | 3 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for LoanCare, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 15% of this company's filings
LoanCare, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 530
- +900% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 1.2K |
| FL | 871 |
| TX | 784 |
| NJ | 354 |
| MI | 317 |
| GA | 311 |
| NY | 300 |
| WA | 277 |
| MD | 267 |
| AZ | 261 |
| VA | 240 |
| PA | 234 |
| NC | 229 |
| IL | 218 |
| CO | 169 |
| OH | 158 |
| SC | 139 |
| MA | 116 |
| TN | 109 |
| OR | 109 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 3.9K |
| Struggling to pay mortgage | 1.3K |
| Loan servicing, payments, escrow account | 811 |
| Incorrect information on your report | 774 |
| Applying for a mortgage or refinancing an existing mortgage | 232 |
| Closing on a mortgage | 226 |
| Problem with a credit reporting company's investigation into an existing problem | 207 |
| Loan modification,collection,foreclosure | 155 |
| Improper use of your report | 98 |
| Problem with a company's investigation into an existing problem | 96 |
| Attempts to collect debt not owed | 64 |
| Took or threatened to take negative or legal action | 37 |
| Written notification about debt | 27 |
| False statements or representation | 24 |
| Application, originator, mortgage broker | 21 |
| Credit monitoring or identity theft protection services | 17 |
| Settlement process and costs | 17 |
| Credit decision / Underwriting | 15 |
| Communication tactics | 13 |
| Other | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 53 | 92.5% |
| 2013 | 103 | 93.2% |
| 2014 | 112 | 99.1% |
| 2015 | 188 | 100% |
| 2016 | 358 | 100% |
| 2017 | 612 | 99.8% |
| 2018 | 565 | 98.8% |
| 2019 | 1.0K | 98.8% |
| 2020 | 1.0K | 100% |
| 2021 | 1.2K | 99.7% |
| 2022 | 632 | 100% |
| 2023 | 676 | 95.1% |
| 2024 | 410 | 98.8% |
| 2025 | 650 | 98.6% |
| 2026 | 530 | 100% |
Source: CFPB Consumer Complaint Database
LoanCare, LLC in the lower-relief third
LoanCare, LLC's 8,110 logged complaints reach a nationwide footprint - 56 states have at least one filing. 53% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Closed-with-relief 0.1% sits in the lower third of the corpus.
LoanCare, LLC closes 0.1% with monetary or non-monetary relief and answers 99% inside the CFPB window; 98.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about LoanCare, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for LoanCare, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for LoanCare, LLC (#81 of 342; 99% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share