CFPB · Faster timely-response band
Mr. Cooper Group Inc.
15.4K CFPB complaints · 100% timely (fast band) · top issue Trouble during payment process.
Mr. Cooper Group Inc. answers 100% on time (upper third) across 15.4K filings. Relief 0.2% · top product Mortgage. Allegations, not findings.
- Faster timely-response band
- +1129.5% filings 2017 to 2026
CFPB relief outcome brief
CCDB company mr-cooper-group-inc
0.2% relief · 100% timely · 15.4K filings · Mortgage
Same-product relief peers
Nearest relief peer: Peer Advisors, LLC (0.2% relief)
Mr. Cooper Group Inc. closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mr. Cooper Group Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
99.8% of complaints closed with an explanation to the consumer
Most of Mr. Cooper Group Inc.'s 15.4K filings include narrative text
53.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mr. Cooper Group Inc. complaint mix by product
- Mortgage 13K 86.5% – 0% relief
- Credit reporting, 796 5.2% – 0% relief
- Credit reporting 755 4.9% – 0% relief
- Debt collection 457 3.0% – 0% relief
- Debt or 27 0.2% – 0% relief
- Money transfer, 26 0.2% – 0% relief
- Checking or 16 0.1% – 0% relief
Heavy-volume mix: how Mr. Cooper Group Inc.'s 15.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 796 |
| Credit reporting or other personal consumer reports | 755 |
| Debt collection | 457 |
| Debt or credit management | 27 |
| Money transfer, virtual currency, or money service | 26 |
| Checking or savings account | 16 |
| Credit card or prepaid card | 10 |
| Payday loan, title loan, or personal loan | 7 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Credit card | 5 |
| Student loan | 3 |
| Prepaid card | 1 |
Nationwide filing states for Mr. Cooper Group Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 14% of this company's filings
Mr. Cooper Group Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 541
- +1129.5% vs 2017
Volume vs. relief
Where Mr. Cooper Group Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Mr. Cooper Group Inc. files more complaint volume than 86% of them, and closes complaints with relief more often than 23% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 15,430 · Closed with relief: 0.2%
Top States
| State | Complaints |
|---|---|
| CA | 2.2K |
| FL | 1.7K |
| TX | 1.2K |
| NY | 807 |
| GA | 746 |
| NJ | 661 |
| IL | 647 |
| PA | 604 |
| MD | 469 |
| VA | 424 |
| NC | 385 |
| MI | 375 |
| OH | 362 |
| MA | 320 |
| CO | 304 |
| WA | 276 |
| AZ | 274 |
| LA | 252 |
| SC | 242 |
| TN | 210 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 7.8K |
| Struggling to pay mortgage | 3.5K |
| Incorrect information on your report | 1.2K |
| Applying for a mortgage or refinancing an existing mortgage | 890 |
| Closing on a mortgage | 584 |
| Problem with a credit reporting company's investigation into an existing problem | 312 |
| Problem with a company's investigation into an existing problem | 258 |
| Improper use of your report | 228 |
| Attempts to collect debt not owed | 180 |
| Took or threatened to take negative or legal action | 88 |
| Written notification about debt | 83 |
| False statements or representation | 73 |
| Credit monitoring or identity theft protection services | 34 |
| Communication tactics | 28 |
| Unable to get your credit report or credit score | 15 |
| Problem with customer service | 11 |
| Managing an account | 10 |
| Confusing or missing disclosures | 9 |
| Problem with fraud alerts or security freezes | 8 |
| Problem when making payments | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 44 | 100% |
| 2018 | 400 | 100% |
| 2019 | 1.9K | 100% |
| 2020 | 1.4K | 100% |
| 2021 | 2.1K | 99.9% |
| 2022 | 1.9K | 99.9% |
| 2023 | 2.1K | 99.9% |
| 2024 | 2.4K | 100% |
| 2025 | 2.6K | 100% |
| 2026 | 541 | 100% |
Source: CFPB Consumer Complaint Database
Mr. Cooper Group Inc. in the faster-timely third
Mr. Cooper Group Inc.'s 15,430 logged complaints reach a nationwide footprint - 56 states have at least one filing. 53.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-03-08. Timely response 100% sits in the upper third of the corpus.
Mr. Cooper Group Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.2% with relief; 99.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mr. Cooper Group Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mr. Cooper Group Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mr. Cooper Group Inc. (#50 of 342; 100% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band