CFPB · Faster timely-response band
Mr. Cooper Group Inc.
15.4K CFPB complaints · 100% timely (fast band) · top issue Trouble during payment process.
Mr. Cooper Group Inc. answers 100% on time (upper third) across 15.4K filings. Relief 0.2% · top product Mortgage. Allegations, not findings.
- Volume rank #50 of 342
- Faster timely-response band
- +1129.5% filings 2017 to 2026
CFPB relief outcome brief
CCDB company mr-cooper-group-inc
0.2% relief · 100% timely · 15.4K filings · Mortgage
Same-product relief peers
Nearest relief peer: Peer Advisors, LLC (0.2% relief)
Mr. Cooper Group Inc. closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Mr. Cooper Group Inc.'s 15.4K filings include narrative text
53.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mr. Cooper Group Inc. complaint mix by product
- Mortgage 13K 86.5% – 0% relief
- Credit reporting, 796 5.2% – 0% relief
- Credit reporting 755 4.9% – 0% relief
- Debt collection 457 3.0% – 0% relief
- Debt or 27 0.2% – 0% relief
- Money transfer, 26 0.2% – 0% relief
- Checking or 16 0.1% – 0% relief
Heavy-volume mix: how Mr. Cooper Group Inc.'s 15.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 796 |
| Credit reporting or other personal consumer reports | 755 |
| Debt collection | 457 |
| Debt or credit management | 27 |
| Money transfer, virtual currency, or money service | 26 |
| Checking or savings account | 16 |
| Credit card or prepaid card | 10 |
| Payday loan, title loan, or personal loan | 7 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Credit card | 5 |
| Student loan | 3 |
| Prepaid card | 1 |
Nationwide filing states for Mr. Cooper Group Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 14% of this company's filings
Mr. Cooper Group Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 541
- +1129.5% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 2.2K |
| FL | 1.7K |
| TX | 1.2K |
| NY | 807 |
| GA | 746 |
| NJ | 661 |
| IL | 647 |
| PA | 604 |
| MD | 469 |
| VA | 424 |
| NC | 385 |
| MI | 375 |
| OH | 362 |
| MA | 320 |
| CO | 304 |
| WA | 276 |
| AZ | 274 |
| LA | 252 |
| SC | 242 |
| TN | 210 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 7.8K |
| Struggling to pay mortgage | 3.5K |
| Incorrect information on your report | 1.2K |
| Applying for a mortgage or refinancing an existing mortgage | 890 |
| Closing on a mortgage | 584 |
| Problem with a credit reporting company's investigation into an existing problem | 312 |
| Problem with a company's investigation into an existing problem | 258 |
| Improper use of your report | 228 |
| Attempts to collect debt not owed | 180 |
| Took or threatened to take negative or legal action | 88 |
| Written notification about debt | 83 |
| False statements or representation | 73 |
| Credit monitoring or identity theft protection services | 34 |
| Communication tactics | 28 |
| Unable to get your credit report or credit score | 15 |
| Problem with customer service | 11 |
| Managing an account | 10 |
| Confusing or missing disclosures | 9 |
| Problem with fraud alerts or security freezes | 8 |
| Problem when making payments | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 44 | 100% |
| 2018 | 400 | 100% |
| 2019 | 1.9K | 100% |
| 2020 | 1.4K | 100% |
| 2021 | 2.1K | 99.9% |
| 2022 | 1.9K | 99.9% |
| 2023 | 2.1K | 99.9% |
| 2024 | 2.4K | 100% |
| 2025 | 2.6K | 100% |
| 2026 | 541 | 100% |
Source: CFPB Consumer Complaint Database
Mr. Cooper Group Inc. in the faster-timely third
Mr. Cooper Group Inc.'s 15,430 logged complaints reach a nationwide footprint - 56 states have at least one filing. 53.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-03-08. Timely response 100% sits in the upper third of the corpus.
Mr. Cooper Group Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.2% with relief; 99.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mr. Cooper Group Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mr. Cooper Group Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mr. Cooper Group Inc. (#50 of 342; 100% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band