Mr. Cooper Group Inc.
15.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mr. Cooper Group Inc. complaint mix by product
- Mortgage 13K 86.5% – 0% relief
- Credit reporting, 796 5.2% – 0% relief
- Credit reporting 755 4.9% – 0% relief
- Debt collection 457 3.0% – 0% relief
- Debt or 27 0.2% – 0% relief
- Money transfer, 26 0.2% – 0% relief
- Checking or 16 0.1% – 0% relief
How Mr. Cooper Group Inc.'s 15.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 796 |
| Credit reporting or other personal consumer reports | 755 |
| Debt collection | 457 |
| Debt or credit management | 27 |
| Money transfer, virtual currency, or money service | 26 |
| Checking or savings account | 16 |
| Credit card or prepaid card | 10 |
| Payday loan, title loan, or personal loan | 7 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Credit card | 5 |
| Student loan | 3 |
| Prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 2.2K |
| FL | 1.7K |
| TX | 1.2K |
| NY | 807 |
| GA | 746 |
| NJ | 661 |
| IL | 647 |
| PA | 604 |
| MD | 469 |
| VA | 424 |
| NC | 385 |
| MI | 375 |
| OH | 362 |
| MA | 320 |
| CO | 304 |
| WA | 276 |
| AZ | 274 |
| LA | 252 |
| SC | 242 |
| TN | 210 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 7.8K |
| Struggling to pay mortgage | 3.5K |
| Incorrect information on your report | 1.2K |
| Applying for a mortgage or refinancing an existing mortgage | 890 |
| Closing on a mortgage | 584 |
| Problem with a credit reporting company's investigation into an existing problem | 312 |
| Problem with a company's investigation into an existing problem | 258 |
| Improper use of your report | 228 |
| Attempts to collect debt not owed | 180 |
| Took or threatened to take negative or legal action | 88 |
| Written notification about debt | 83 |
| False statements or representation | 73 |
| Credit monitoring or identity theft protection services | 34 |
| Communication tactics | 28 |
| Unable to get your credit report or credit score | 15 |
| Problem with customer service | 11 |
| Managing an account | 10 |
| Confusing or missing disclosures | 9 |
| Problem with fraud alerts or security freezes | 8 |
| Problem when making payments | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 44 | 100% |
| 2018 | 400 | 100% |
| 2019 | 1.9K | 100% |
| 2020 | 1.4K | 100% |
| 2021 | 2.1K | 99.9% |
| 2022 | 1.9K | 99.9% |
| 2023 | 2.1K | 99.9% |
| 2024 | 2.4K | 100% |
| 2025 | 2.6K | 100% |
| 2026 | 541 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mr. Cooper Group Inc.
Mr. Cooper Group Inc.'s 15,430 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. 53.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-03-08.
Mr. Cooper Group Inc. answers 100% of complaints inside the CFPB's tracked window and closes 99.8% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mr. Cooper Group Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mr. Cooper Group Inc. have?
15,430, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Mr. Cooper Group Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Mr. Cooper Group Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.