Total complaints
6.7K
Filed since 2012
2026 data Public-data reference. official source
Freedom Mortgage Company
6.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6.7K consumer complaints filed with the CFPB
This profile shows Freedom Mortgage Company's complaint history from CFPB public records. 6,684 consumers have filed complaints since 2012. The company has a 99.6% timely response rate and has provided relief in 0.2% of cases.
6.7K
Total Complaints
99.6%
Timely Response
2.7%
Disputed
0.2%
Relief Provided
55
States Active
2012
Since
Timely response
99.6%
CFPB-tracked response window
Relief rate
0.2%
Closed with monetary or non-monetary relief
Timely response rate 99.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.2%
Industry median
Share closed with monetary or non-monetary relief.
Freedom Mortgage Company complaint mix by product
- Mortgage 6K 87.5% – 0% relief
- Credit reporting 430 6.4% – 0% relief
- Credit reporting, 295 4.4% – 0% relief
- Debt collection 92 1.4% – 0% relief
- Money transfer, 5 0.1% – 0% relief
- Checking or 5 0.1% – 0% relief
- Debt or 4 0.1% – 0% relief
How Freedom Mortgage Company's 6.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 5.8K |
| Credit reporting or other personal consumer reports | 430 |
| Credit reporting, credit repair services, or other personal consumer reports | 295 |
| Debt collection | 92 |
| Money transfer, virtual currency, or money service | 5 |
| Checking or savings account | 5 |
| Debt or credit management | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card | 3 |
| Credit card or prepaid card | 2 |
| Consumer Loan | 2 |
| Credit reporting | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Bank account or service | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 713 |
| FL | 686 |
| TX | 652 |
| GA | 335 |
| VA | 264 |
| MD | 259 |
| NY | 241 |
| NJ | 223 |
| NC | 223 |
| PA | 205 |
| AZ | 190 |
| IL | 190 |
| CO | 165 |
| OH | 165 |
| WA | 152 |
| MI | 131 |
| TN | 129 |
| LA | 126 |
| SC | 118 |
| MA | 112 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.7K |
| Struggling to pay mortgage | 1.0K |
| Incorrect information on your report | 622 |
| Loan servicing, payments, escrow account | 561 |
| Applying for a mortgage or refinancing an existing mortgage | 561 |
| Closing on a mortgage | 320 |
| Loan modification,collection,foreclosure | 182 |
| Problem with a company's investigation into an existing problem | 127 |
| Problem with a credit reporting company's investigation into an existing problem | 127 |
| Improper use of your report | 124 |
| Application, originator, mortgage broker | 90 |
| Settlement process and costs | 57 |
| Credit decision / Underwriting | 39 |
| Attempts to collect debt not owed | 30 |
| Credit monitoring or identity theft protection services | 22 |
| Written notification about debt | 20 |
| Took or threatened to take negative or legal action | 20 |
| False statements or representation | 9 |
| Communication tactics | 8 |
| Unable to get your credit report or credit score | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 34 | 94.1% |
| 2013 | 76 | 100% |
| 2014 | 121 | 100% |
| 2015 | 159 | 98.7% |
| 2016 | 431 | 95.8% |
| 2017 | 347 | 100% |
| 2018 | 445 | 100% |
| 2019 | 413 | 100% |
| 2020 | 624 | 100% |
| 2021 | 602 | 100% |
| 2022 | 681 | 100% |
| 2023 | 620 | 100% |
| 2024 | 738 | 99.9% |
| 2025 | 992 | 99.4% |
| 2026 | 401 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Freedom Mortgage Company
Freedom Mortgage Company has accumulated 6,684 consumer complaints in the CFPB public database, with filings active across 55 U.S. states. Of those submissions, 2,534 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-01, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Freedom Mortgage Company reports a 99.6% timely-response rate and has closed 98.8% of cases with a written explanation to the consumer. 0.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Freedom Mortgage Company: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Freedom Mortgage Company have?
Freedom Mortgage Company has received 6,684 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Freedom Mortgage Company respond to complaints on time?
Freedom Mortgage Company has a 99.6% timely response rate to CFPB complaints.
What is the most common complaint about Freedom Mortgage Company?
The most common issue reported against Freedom Mortgage Company is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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