CFPB · Lower closed-with-relief share
Freedom Mortgage Company
9.8K CFPB complaints · 0.1% relief (low band) · top issue Trouble during payment process.
Freedom Mortgage Company closes 0.1% with relief (lower third) on 9.8K filings. Timely 99.6% · top product Mortgage. Allegations, not findings.
- Volume rank #65 of 342
- Lower closed-with-relief share
- +2782.4% filings 2012 to 2026
CFPB relief outcome brief
CCDB company freedom-mortgage-company
0.1% relief · 99.6% timely · 9.8K filings · Mortgage
Same-product relief peers
Nearest relief peer: LoanCare, LLC (0.1% relief)
Freedom Mortgage Company closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Freedom Mortgage Company's 9.8K filings include narrative text
54.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Freedom Mortgage Company complaint mix by product
- Mortgage 9K 87.8% – 0% relief
- Credit reporting 622 6.4% – 0% relief
- Credit reporting, 415 4.2% – 0% relief
- Debt collection 130 1.3% – 0% relief
- Money transfer, 10 0.1% – 0% relief
- Debt or 8 0.1% – 0% relief
- Checking or 6 0.1% – 0% relief
Heavy-volume mix: how Freedom Mortgage Company's 9.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8.6K |
| Credit reporting or other personal consumer reports | 622 |
| Credit reporting, credit repair services, or other personal consumer reports | 415 |
| Debt collection | 130 |
| Money transfer, virtual currency, or money service | 10 |
| Debt or credit management | 8 |
| Checking or savings account | 6 |
| Credit card | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Other financial service | 1 |
| Bank account or service | 1 |
| Credit reporting | 1 |
Nationwide filing states for Freedom Mortgage Company
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 11.1% of this company's filings
Freedom Mortgage Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 980
- +2782.4% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 1.1K |
| FL | 1.0K |
| TX | 974 |
| GA | 500 |
| VA | 401 |
| MD | 361 |
| NY | 323 |
| NJ | 316 |
| NC | 316 |
| PA | 294 |
| IL | 273 |
| AZ | 271 |
| CO | 257 |
| WA | 256 |
| OH | 218 |
| SC | 198 |
| MI | 182 |
| MA | 177 |
| LA | 177 |
| TN | 171 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 4.2K |
| Struggling to pay mortgage | 1.4K |
| Incorrect information on your report | 906 |
| Applying for a mortgage or refinancing an existing mortgage | 863 |
| Loan servicing, payments, escrow account | 669 |
| Closing on a mortgage | 530 |
| Problem with a company's investigation into an existing problem | 229 |
| Loan modification,collection,foreclosure | 195 |
| Problem with a credit reporting company's investigation into an existing problem | 185 |
| Improper use of your report | 161 |
| Application, originator, mortgage broker | 110 |
| Settlement process and costs | 71 |
| Credit decision / Underwriting | 48 |
| Attempts to collect debt not owed | 40 |
| Took or threatened to take negative or legal action | 33 |
| Credit monitoring or identity theft protection services | 28 |
| Written notification about debt | 23 |
| False statements or representation | 18 |
| Communication tactics | 10 |
| Unable to get your credit report or credit score | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 34 | 94.1% |
| 2013 | 76 | 100% |
| 2014 | 121 | 100% |
| 2015 | 184 | 98.9% |
| 2016 | 535 | 96.1% |
| 2017 | 438 | 100% |
| 2018 | 634 | 100% |
| 2019 | 596 | 100% |
| 2020 | 895 | 100% |
| 2021 | 864 | 100% |
| 2022 | 973 | 100% |
| 2023 | 894 | 100% |
| 2024 | 1.1K | 99.9% |
| 2025 | 1.5K | 99.1% |
| 2026 | 980 | 99.9% |
Source: CFPB Consumer Complaint Database
Freedom Mortgage Company in the lower-relief third
Freedom Mortgage Company's 9,810 logged complaints reach a nationwide footprint - 55 states have at least one filing. 54.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Closed-with-relief 0.1% sits in the lower third of the corpus.
Freedom Mortgage Company closes 0.1% with monetary or non-monetary relief and answers 99.6% inside the CFPB window; 98.3% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Freedom Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Freedom Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Freedom Mortgage Company (#65 of 342; 99.6% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share