Freedom Mortgage Company
9.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Freedom Mortgage Company complaint mix by product
- Mortgage 9K 87.8% – 0% relief
- Credit reporting 622 6.4% – 0% relief
- Credit reporting, 415 4.2% – 0% relief
- Debt collection 130 1.3% – 0% relief
- Money transfer, 10 0.1% – 0% relief
- Debt or 8 0.1% – 0% relief
- Checking or 6 0.1% – 0% relief
How Freedom Mortgage Company's 9.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8.6K |
| Credit reporting or other personal consumer reports | 622 |
| Credit reporting, credit repair services, or other personal consumer reports | 415 |
| Debt collection | 130 |
| Money transfer, virtual currency, or money service | 10 |
| Debt or credit management | 8 |
| Checking or savings account | 6 |
| Credit card | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Other financial service | 1 |
| Bank account or service | 1 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 1.1K |
| FL | 1.0K |
| TX | 974 |
| GA | 500 |
| VA | 401 |
| MD | 361 |
| NY | 323 |
| NJ | 316 |
| NC | 316 |
| PA | 294 |
| IL | 273 |
| AZ | 271 |
| CO | 257 |
| WA | 256 |
| OH | 218 |
| SC | 198 |
| MI | 182 |
| MA | 177 |
| LA | 177 |
| TN | 171 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 4.2K |
| Struggling to pay mortgage | 1.4K |
| Incorrect information on your report | 906 |
| Applying for a mortgage or refinancing an existing mortgage | 863 |
| Loan servicing, payments, escrow account | 669 |
| Closing on a mortgage | 530 |
| Problem with a company's investigation into an existing problem | 229 |
| Loan modification,collection,foreclosure | 195 |
| Problem with a credit reporting company's investigation into an existing problem | 185 |
| Improper use of your report | 161 |
| Application, originator, mortgage broker | 110 |
| Settlement process and costs | 71 |
| Credit decision / Underwriting | 48 |
| Attempts to collect debt not owed | 40 |
| Took or threatened to take negative or legal action | 33 |
| Credit monitoring or identity theft protection services | 28 |
| Written notification about debt | 23 |
| False statements or representation | 18 |
| Communication tactics | 10 |
| Unable to get your credit report or credit score | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 34 | 94.1% |
| 2013 | 76 | 100% |
| 2014 | 121 | 100% |
| 2015 | 184 | 98.9% |
| 2016 | 535 | 96.1% |
| 2017 | 438 | 100% |
| 2018 | 634 | 100% |
| 2019 | 596 | 100% |
| 2020 | 895 | 100% |
| 2021 | 864 | 100% |
| 2022 | 973 | 100% |
| 2023 | 894 | 100% |
| 2024 | 1.1K | 99.9% |
| 2025 | 1.5K | 99.1% |
| 2026 | 980 | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Freedom Mortgage Company
Freedom Mortgage Company's 9,810 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. 54.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
Freedom Mortgage Company answers 99.6% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Freedom Mortgage Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Freedom Mortgage Company have?
9,810, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Freedom Mortgage Company respond to complaints on time?
99.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Freedom Mortgage Company?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.