Fifth Third Financial Corporation
14.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fifth Third Financial Corporation complaint mix by product
- Checking or 4K 34.7% – 13% relief
- Mortgage 3K 27.3% – 21% relief
- Bank account 2K 12.4% – 32% relief
- Credit card 808 6.6% – 16% relief
- Credit reporting 798 6.6% – 6% relief
- Credit reporting, 767 6.3% – 11% relief
- Credit card 737 6.1% – 31% relief
How Fifth Third Financial Corporation's 14.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 4.2K |
| Mortgage | 3.3K |
| Bank account or service | 1.5K |
| Credit card or prepaid card | 808 |
| Credit reporting or other personal consumer reports | 798 |
| Credit reporting, credit repair services, or other personal consumer reports | 767 |
| Credit card | 737 |
| Vehicle loan or lease | 688 |
| Debt collection | 653 |
| Money transfer, virtual currency, or money service | 409 |
| Consumer Loan | 375 |
| Payday loan, title loan, personal loan, or advance loan | 225 |
| Payday loan, title loan, or personal loan | 100 |
| Prepaid card | 70 |
| Money transfers | 23 |
| Credit reporting | 21 |
| Other financial service | 5 |
| Payday loan | 5 |
| Debt or credit management | 4 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| OH | 2.4K |
| FL | 2.1K |
| IL | 1.9K |
| MI | 1.3K |
| IN | 818 |
| NC | 771 |
| GA | 720 |
| KY | 540 |
| TX | 488 |
| CA | 437 |
| TN | 400 |
| NY | 375 |
| PA | 224 |
| VA | 212 |
| NJ | 211 |
| SC | 146 |
| AZ | 116 |
| MO | 113 |
| MD | 107 |
| CO | 106 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 2.6K |
| Trouble during payment process | 1.3K |
| Incorrect information on your report | 934 |
| Account opening, closing, or management | 693 |
| Managing the loan or lease | 530 |
| Improper use of your report | 481 |
| Loan servicing, payments, escrow account | 481 |
| Problem with a lender or other company charging your account | 444 |
| Problem caused by your funds being low | 412 |
| Closing an account | 411 |
| Loan modification,collection,foreclosure | 410 |
| Deposits and withdrawals | 382 |
| Problem with a purchase shown on your statement | 327 |
| Opening an account | 322 |
| Struggling to pay mortgage | 318 |
| Problems caused by my funds being low | 256 |
| Applying for a mortgage or refinancing an existing mortgage | 228 |
| Problem with a credit reporting company's investigation into an existing problem | 196 |
| Attempts to collect debt not owed | 190 |
| Fraud or scam | 190 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 23 | 100% |
| 2012 | 602 | 99% |
| 2013 | 660 | 99.5% |
| 2014 | 644 | 99.8% |
| 2015 | 721 | 99.9% |
| 2016 | 786 | 99.7% |
| 2017 | 775 | 100% |
| 2018 | 824 | 99.8% |
| 2019 | 941 | 99.9% |
| 2020 | 986 | 99.6% |
| 2021 | 1.1K | 99.7% |
| 2022 | 1.2K | 99.9% |
| 2023 | 1.3K | 99.5% |
| 2024 | 1.4K | 100% |
| 2025 | 1.7K | 100% |
| 2026 | 1.1K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Fifth Third Financial Corporation
Fifth Third Financial Corporation's 14,744 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. Only 36.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
Fifth Third Financial Corporation answers 99.8% of complaints inside the CFPB's tracked window and closes 81.9% with a written explanation. 17.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fifth Third Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Fifth Third Financial Corporation have?
14,744, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Fifth Third Financial Corporation respond to complaints on time?
99.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Fifth Third Financial Corporation?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.