CFPB · Heavy filing volume
Fifth Third Financial Corporation
14.7K CFPB complaints (heavy-volume third) · 57 states · top issue Managing an account.
Fifth Third Financial Corporation is in the heavy-volume third with 14.7K CFPB complaints (ranks #52 of 342). Timely 99.8% · relief 17.5% · top product Checking or savings account. Allegations, not findings.
- Heavy filing volume
- +4521.7% filings 2011 to 2026
CFPB relief outcome brief
CCDB company fifth-third-financial-corporation
17.5% relief · 99.8% timely · 14.7K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Bank of the West (17.4% relief)
Fifth Third Financial Corporation closes 17.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Fifth Third Financial Corporation scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (67/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
82 / 100 percentile-benchmarked
17.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
67 / 100 percentile-benchmarked
81.9% of complaints closed with an explanation to the consumer
How 14.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fifth Third Financial Corporation complaint mix by product
- Checking or 4K 34.7% – 13% relief
- Mortgage 3K 27.3% – 21% relief
- Bank account 2K 12.4% – 32% relief
- Credit card 808 6.6% – 16% relief
- Credit reporting 798 6.6% – 6% relief
- Credit reporting, 767 6.3% – 11% relief
- Credit card 737 6.1% – 31% relief
Heavy-volume mix: how Fifth Third Financial Corporation's 14.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 4.2K |
| Mortgage | 3.3K |
| Bank account or service | 1.5K |
| Credit card or prepaid card | 808 |
| Credit reporting or other personal consumer reports | 798 |
| Credit reporting, credit repair services, or other personal consumer reports | 767 |
| Credit card | 737 |
| Vehicle loan or lease | 688 |
| Debt collection | 653 |
| Money transfer, virtual currency, or money service | 409 |
| Consumer Loan | 375 |
| Payday loan, title loan, personal loan, or advance loan | 225 |
| Payday loan, title loan, or personal loan | 100 |
| Prepaid card | 70 |
| Money transfers | 23 |
| Credit reporting | 21 |
| Other financial service | 5 |
| Payday loan | 5 |
| Debt or credit management | 4 |
| Student loan | 1 |
Nationwide filing states for Fifth Third Financial Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- OH
- 16% of this company's filings
Fifth Third Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.1K
- +4521.7% vs 2011
Volume vs. relief
Where Fifth Third Financial Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Fifth Third Financial Corporation files more complaint volume than 85% of them, and closes complaints with relief more often than 79% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 14,744 · Closed with relief: 17.5%
Top States
| State | Complaints |
|---|---|
| OH | 2.4K |
| FL | 2.1K |
| IL | 1.9K |
| MI | 1.3K |
| IN | 818 |
| NC | 771 |
| GA | 720 |
| KY | 540 |
| TX | 488 |
| CA | 437 |
| TN | 400 |
| NY | 375 |
| PA | 224 |
| VA | 212 |
| NJ | 211 |
| SC | 146 |
| AZ | 116 |
| MO | 113 |
| MD | 107 |
| CO | 106 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 2.6K |
| Trouble during payment process | 1.3K |
| Incorrect information on your report | 934 |
| Account opening, closing, or management | 693 |
| Managing the loan or lease | 530 |
| Improper use of your report | 481 |
| Loan servicing, payments, escrow account | 481 |
| Problem with a lender or other company charging your account | 444 |
| Problem caused by your funds being low | 412 |
| Closing an account | 411 |
| Loan modification,collection,foreclosure | 410 |
| Deposits and withdrawals | 382 |
| Problem with a purchase shown on your statement | 327 |
| Opening an account | 322 |
| Struggling to pay mortgage | 318 |
| Problems caused by my funds being low | 256 |
| Applying for a mortgage or refinancing an existing mortgage | 228 |
| Problem with a credit reporting company's investigation into an existing problem | 196 |
| Attempts to collect debt not owed | 190 |
| Fraud or scam | 190 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 23 | 100% |
| 2012 | 602 | 99% |
| 2013 | 660 | 99.5% |
| 2014 | 644 | 99.8% |
| 2015 | 721 | 99.9% |
| 2016 | 786 | 99.7% |
| 2017 | 775 | 100% |
| 2018 | 824 | 99.8% |
| 2019 | 941 | 99.9% |
| 2020 | 986 | 99.6% |
| 2021 | 1.1K | 99.7% |
| 2022 | 1.2K | 99.9% |
| 2023 | 1.3K | 99.5% |
| 2024 | 1.4K | 100% |
| 2025 | 1.7K | 100% |
| 2026 | 1.1K | 100% |
Source: CFPB Consumer Complaint Database
Fifth Third Financial Corporation in the heavy-volume third
Fifth Third Financial Corporation's 14,744 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 36.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#52 of 342).
Fifth Third Financial Corporation answers 99.8% of complaints inside the CFPB's tracked window and closes 81.9% with a written explanation. 17.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fifth Third Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fifth Third Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fifth Third Financial Corporation (#52 of 342; 99.8% timely; 17.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume