CFPB · Heavy filing volume
Fifth Third Financial Corporation
14.7K CFPB complaints (heavy-volume third) · 57 states · top issue Managing an account.
Fifth Third Financial Corporation is in the heavy-volume third with 14.7K CFPB complaints (ranks #52 of 342). Timely 99.8% · relief 17.5% · top product Checking or savings account. Allegations, not findings.
- Volume rank #52 of 342
- Heavy filing volume
- +4521.7% filings 2011 to 2026
CFPB relief outcome brief
CCDB company fifth-third-financial-corporation
17.5% relief · 99.8% timely · 14.7K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Bank of the West (17.4% relief)
Fifth Third Financial Corporation closes 17.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 14.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fifth Third Financial Corporation complaint mix by product
- Checking or 4K 34.7% – 13% relief
- Mortgage 3K 27.3% – 21% relief
- Bank account 2K 12.4% – 32% relief
- Credit card 808 6.6% – 16% relief
- Credit reporting 798 6.6% – 6% relief
- Credit reporting, 767 6.3% – 11% relief
- Credit card 737 6.1% – 31% relief
Heavy-volume mix: how Fifth Third Financial Corporation's 14.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 4.2K |
| Mortgage | 3.3K |
| Bank account or service | 1.5K |
| Credit card or prepaid card | 808 |
| Credit reporting or other personal consumer reports | 798 |
| Credit reporting, credit repair services, or other personal consumer reports | 767 |
| Credit card | 737 |
| Vehicle loan or lease | 688 |
| Debt collection | 653 |
| Money transfer, virtual currency, or money service | 409 |
| Consumer Loan | 375 |
| Payday loan, title loan, personal loan, or advance loan | 225 |
| Payday loan, title loan, or personal loan | 100 |
| Prepaid card | 70 |
| Money transfers | 23 |
| Credit reporting | 21 |
| Other financial service | 5 |
| Payday loan | 5 |
| Debt or credit management | 4 |
| Student loan | 1 |
Nationwide filing states for Fifth Third Financial Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- OH
- 16% of this company's filings
Fifth Third Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.1K
- +4521.7% vs 2011
Top States
| State | Complaints |
|---|---|
| OH | 2.4K |
| FL | 2.1K |
| IL | 1.9K |
| MI | 1.3K |
| IN | 818 |
| NC | 771 |
| GA | 720 |
| KY | 540 |
| TX | 488 |
| CA | 437 |
| TN | 400 |
| NY | 375 |
| PA | 224 |
| VA | 212 |
| NJ | 211 |
| SC | 146 |
| AZ | 116 |
| MO | 113 |
| MD | 107 |
| CO | 106 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 2.6K |
| Trouble during payment process | 1.3K |
| Incorrect information on your report | 934 |
| Account opening, closing, or management | 693 |
| Managing the loan or lease | 530 |
| Improper use of your report | 481 |
| Loan servicing, payments, escrow account | 481 |
| Problem with a lender or other company charging your account | 444 |
| Problem caused by your funds being low | 412 |
| Closing an account | 411 |
| Loan modification,collection,foreclosure | 410 |
| Deposits and withdrawals | 382 |
| Problem with a purchase shown on your statement | 327 |
| Opening an account | 322 |
| Struggling to pay mortgage | 318 |
| Problems caused by my funds being low | 256 |
| Applying for a mortgage or refinancing an existing mortgage | 228 |
| Problem with a credit reporting company's investigation into an existing problem | 196 |
| Attempts to collect debt not owed | 190 |
| Fraud or scam | 190 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 23 | 100% |
| 2012 | 602 | 99% |
| 2013 | 660 | 99.5% |
| 2014 | 644 | 99.8% |
| 2015 | 721 | 99.9% |
| 2016 | 786 | 99.7% |
| 2017 | 775 | 100% |
| 2018 | 824 | 99.8% |
| 2019 | 941 | 99.9% |
| 2020 | 986 | 99.6% |
| 2021 | 1.1K | 99.7% |
| 2022 | 1.2K | 99.9% |
| 2023 | 1.3K | 99.5% |
| 2024 | 1.4K | 100% |
| 2025 | 1.7K | 100% |
| 2026 | 1.1K | 100% |
Source: CFPB Consumer Complaint Database
Fifth Third Financial Corporation in the heavy-volume third
Fifth Third Financial Corporation's 14,744 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 36.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#52 of 342).
Fifth Third Financial Corporation answers 99.8% of complaints inside the CFPB's tracked window and closes 81.9% with a written explanation. 17.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fifth Third Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fifth Third Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fifth Third Financial Corporation (#52 of 342; 99.8% timely; 17.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume