CFPB · Single-product concentration
Seterus, Inc.
4.5K CFPB complaints · 95.2% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Seterus, Inc.: 95.2% of 4.5K CFPB complaints sit in "Mortgage". Timely 99.70006685981726% · relief 4.399019389347003%. Allegations, not findings.
- Single-product concentration
- -99.7% filings 2012 to 2021
CFPB relief outcome brief
CCDB company seterus-inc
4.399019389347003% relief · 99.70006685981726% timely · 4.5K filings · Mortgage
Same-product relief peers
Nearest relief peer: Arvest Bank Group, Inc. (4.4% relief)
Seterus, Inc. closes 4.399019389347003% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Seterus, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (21/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
21 / 100 percentile-benchmarked
4.399019389347003% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.70006685981726% of complaints answered inside the CFPB 15-day window
Closed with explanation
91 / 100 percentile-benchmarked
95.201069757076% of complaints closed with an explanation to the consumer
How 4.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Seterus, Inc. complaint mix by product
- Mortgage 4K 95.3% – 5% relief
- Debt collection 121 2.7% – 2% relief
- Credit reporting, 77 1.7% – 3% relief
- Bank account 7 0.2% – 29% relief
- Credit reporting 5 0.1% – 0% relief
- Consumer Loan 2 0.0% – 0% relief
- Credit card 1 0.0% – 0% relief
How Seterus, Inc.'s 4.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.3K |
| Debt collection | 121 |
| Credit reporting, credit repair services, or other personal consumer reports | 77 |
| Bank account or service | 7 |
| Credit reporting | 5 |
| Consumer Loan | 2 |
| Credit card | 1 |
| Money transfers | 1 |
| Checking or savings account | 1 |
Nationwide filing states for Seterus, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 15.4% of this company's filings
Seterus, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -99.7% vs 2012
Volume vs. relief
Where Seterus, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Seterus, Inc. files more complaint volume than 64% of them, and closes complaints with relief more often than 54% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 4,487 · Closed with relief: 4.4%
Top States
| State | Complaints |
|---|---|
| FL | 693 |
| CA | 594 |
| NY | 367 |
| GA | 257 |
| NJ | 233 |
| IL | 190 |
| MI | 180 |
| PA | 151 |
| MD | 150 |
| TX | 139 |
| VA | 120 |
| AZ | 119 |
| NC | 96 |
| WA | 90 |
| MA | 89 |
| OH | 82 |
| NV | 70 |
| WI | 61 |
| CO | 59 |
| MN | 56 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 1.8K |
| Loan modification,collection,foreclosure | 1.5K |
| Trouble during payment process | 329 |
| Struggling to pay mortgage | 269 |
| Other | 113 |
| Settlement process and costs | 96 |
| Application, originator, mortgage broker | 88 |
| Incorrect information on your report | 70 |
| Credit decision / Underwriting | 54 |
| Cont'd attempts collect debt not owed | 28 |
| Problem with a credit reporting company's investigation into an existing problem | 25 |
| Communication tactics | 25 |
| Applying for a mortgage or refinancing an existing mortgage | 23 |
| Closing on a mortgage | 22 |
| Disclosure verification of debt | 21 |
| Attempts to collect debt not owed | 15 |
| False statements or representation | 9 |
| Took or threatened to take negative or legal action | 9 |
| Incorrect information on credit report | 5 |
| Improper contact or sharing of info | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 341 | 99.4% |
| 2013 | 432 | 99.1% |
| 2014 | 641 | 99.7% |
| 2015 | 1.1K | 100% |
| 2016 | 940 | 99.6% |
| 2017 | 626 | 100% |
| 2018 | 355 | 99.7% |
| 2019 | 47 | 100% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Seterus, Inc. filings cluster in one product
Seterus, Inc.'s 4,487 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 26.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-03-16.
Seterus, Inc. answers 99.70006685981726% of complaints inside the CFPB's tracked window and closes 95.201069757076% with a written explanation. 4.399019389347003% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Seterus, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Seterus, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.70006685981726%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Seterus, Inc. (#125 of 342; 99.70006685981726% timely; 4.399019389347003% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration