Seterus, Inc.
4.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Seterus, Inc. complaint mix by product
- Mortgage 4K 95.3% – 5% relief
- Debt collection 121 2.7% – 2% relief
- Credit reporting, 76 1.7% – 3% relief
- Bank account 7 0.2% – 29% relief
- Credit reporting 5 0.1% – 0% relief
- Consumer Loan 2 0.0% – 0% relief
- Credit card 1 0.0% – 0% relief
How Seterus, Inc.'s 4.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.3K |
| Debt collection | 121 |
| Credit reporting, credit repair services, or other personal consumer reports | 76 |
| Bank account or service | 7 |
| Credit reporting | 5 |
| Consumer Loan | 2 |
| Credit card | 1 |
| Money transfers | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 692 |
| CA | 594 |
| NY | 367 |
| GA | 257 |
| NJ | 233 |
| IL | 190 |
| MI | 180 |
| PA | 151 |
| MD | 150 |
| TX | 139 |
| VA | 120 |
| AZ | 119 |
| NC | 96 |
| WA | 90 |
| MA | 89 |
| OH | 82 |
| NV | 70 |
| WI | 61 |
| CO | 59 |
| MN | 56 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 1.8K |
| Loan modification,collection,foreclosure | 1.5K |
| Trouble during payment process | 329 |
| Struggling to pay mortgage | 269 |
| Other | 113 |
| Settlement process and costs | 96 |
| Application, originator, mortgage broker | 88 |
| Incorrect information on your report | 69 |
| Credit decision / Underwriting | 54 |
| Cont'd attempts collect debt not owed | 28 |
| Problem with a credit reporting company's investigation into an existing problem | 25 |
| Communication tactics | 25 |
| Applying for a mortgage or refinancing an existing mortgage | 23 |
| Closing on a mortgage | 22 |
| Disclosure verification of debt | 21 |
| Attempts to collect debt not owed | 15 |
| False statements or representation | 9 |
| Took or threatened to take negative or legal action | 9 |
| Incorrect information on credit report | 5 |
| Improper contact or sharing of info | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 341 | 99.4% |
| 2013 | 432 | 99.1% |
| 2014 | 641 | 99.7% |
| 2015 | 1.1K | 100% |
| 2016 | 940 | 99.6% |
| 2017 | 625 | 100% |
| 2018 | 355 | 99.7% |
| 2019 | 47 | 100% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Seterus, Inc.
Seterus, Inc.'s 4,486 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. Only 26.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2021-03-16.
Seterus, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 95.2% with a written explanation. 4.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Seterus, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Seterus, Inc. have?
4,486, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Seterus, Inc. respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Seterus, Inc.?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.