CFPB · Single-product concentration
Seterus, Inc.
4.5K CFPB complaints · 95.2% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Seterus, Inc.: 95.2% of 4.5K CFPB complaints sit in "Mortgage". Timely 99.70006685981726% · relief 4.399019389347003%. Allegations, not findings.
- Volume rank #125 of 342
- Single-product concentration
- -99.7% filings 2012 to 2021
CFPB relief outcome brief
CCDB company seterus-inc
4.399019389347003% relief · 99.70006685981726% timely · 4.5K filings · Mortgage
Same-product relief peers
Nearest relief peer: Arvest Bank Group, Inc. (4.4% relief)
Seterus, Inc. closes 4.399019389347003% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 4.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Seterus, Inc. complaint mix by product
- Mortgage 4K 95.3% – 5% relief
- Debt collection 121 2.7% – 2% relief
- Credit reporting, 77 1.7% – 3% relief
- Bank account 7 0.2% – 29% relief
- Credit reporting 5 0.1% – 0% relief
- Consumer Loan 2 0.0% – 0% relief
- Credit card 1 0.0% – 0% relief
How Seterus, Inc.'s 4.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.3K |
| Debt collection | 121 |
| Credit reporting, credit repair services, or other personal consumer reports | 77 |
| Bank account or service | 7 |
| Credit reporting | 5 |
| Consumer Loan | 2 |
| Credit card | 1 |
| Money transfers | 1 |
| Checking or savings account | 1 |
Nationwide filing states for Seterus, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 15.4% of this company's filings
Seterus, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -99.7% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 693 |
| CA | 594 |
| NY | 367 |
| GA | 257 |
| NJ | 233 |
| IL | 190 |
| MI | 180 |
| PA | 151 |
| MD | 150 |
| TX | 139 |
| VA | 120 |
| AZ | 119 |
| NC | 96 |
| WA | 90 |
| MA | 89 |
| OH | 82 |
| NV | 70 |
| WI | 61 |
| CO | 59 |
| MN | 56 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 1.8K |
| Loan modification,collection,foreclosure | 1.5K |
| Trouble during payment process | 329 |
| Struggling to pay mortgage | 269 |
| Other | 113 |
| Settlement process and costs | 96 |
| Application, originator, mortgage broker | 88 |
| Incorrect information on your report | 70 |
| Credit decision / Underwriting | 54 |
| Cont'd attempts collect debt not owed | 28 |
| Problem with a credit reporting company's investigation into an existing problem | 25 |
| Communication tactics | 25 |
| Applying for a mortgage or refinancing an existing mortgage | 23 |
| Closing on a mortgage | 22 |
| Disclosure verification of debt | 21 |
| Attempts to collect debt not owed | 15 |
| False statements or representation | 9 |
| Took or threatened to take negative or legal action | 9 |
| Incorrect information on credit report | 5 |
| Improper contact or sharing of info | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 341 | 99.4% |
| 2013 | 432 | 99.1% |
| 2014 | 641 | 99.7% |
| 2015 | 1.1K | 100% |
| 2016 | 940 | 99.6% |
| 2017 | 626 | 100% |
| 2018 | 355 | 99.7% |
| 2019 | 47 | 100% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Seterus, Inc. filings cluster in one product
Seterus, Inc.'s 4,487 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 26.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-03-16.
Seterus, Inc. answers 99.70006685981726% of complaints inside the CFPB's tracked window and closes 95.201069757076% with a written explanation. 4.399019389347003% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Seterus, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Seterus, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.70006685981726%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Seterus, Inc. (#125 of 342; 99.70006685981726% timely; 4.399019389347003% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration