CFPB · Heavy filing volume
Nationstar Mortgage LLC
19.3K CFPB complaints (heavy-volume third) · 57 states · top issue Loan modification,collection,foreclosure.
Nationstar Mortgage LLC is in the heavy-volume third with 19.3K CFPB complaints (ranks #40 of 342). Timely 99.3% · relief 1.7% · top product Mortgage. Allegations, not findings.
- Volume rank #40 of 342
- Heavy filing volume
- +49033.3% filings 2011 to 2018
CFPB relief outcome brief
CCDB company nationstar-mortgage-llc
1.7% relief · 99.3% timely · 19.3K filings · Mortgage
Same-product relief peers
Nearest relief peer: CMG Financial Services, Inc. (1.7% relief)
Nationstar Mortgage LLC closes 1.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 19.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nationstar Mortgage LLC complaint mix by product
- Mortgage 19K 96.4% – 2% relief
- Debt collection 437 2.3% – 1% relief
- Credit reporting, 196 1.0% – 2% relief
- Bank account 29 0.2% – 0% relief
- Credit reporting 16 0.1% – 0% relief
- Consumer Loan 12 0.1% – 0% relief
- Payday loan, 3 0.0% – 0% relief
Heavy-volume mix: how Nationstar Mortgage LLC's 19.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 18.6K |
| Debt collection | 437 |
| Credit reporting, credit repair services, or other personal consumer reports | 196 |
| Bank account or service | 29 |
| Credit reporting | 16 |
| Consumer Loan | 12 |
| Payday loan, title loan, or personal loan | 3 |
| Money transfer, virtual currency, or money service | 2 |
| Money transfers | 1 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
| Student loan | 1 |
| Checking or savings account | 1 |
Nationwide filing states for Nationstar Mortgage LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 20.4% of this company's filings
Nationstar Mortgage LLC rising annual filings
Annual filing volume from the CFPB public database
- 2018
- 1.5K
- +49033.3% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 3.9K |
| FL | 2.2K |
| NY | 1.2K |
| TX | 1.0K |
| GA | 905 |
| NJ | 849 |
| MD | 704 |
| VA | 604 |
| IL | 595 |
| PA | 519 |
| NC | 495 |
| AZ | 457 |
| WA | 450 |
| MI | 443 |
| OH | 404 |
| CO | 400 |
| MA | 354 |
| OR | 288 |
| NV | 265 |
| TN | 258 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 7.3K |
| Loan servicing, payments, escrow account | 6.7K |
| Trouble during payment process | 1.3K |
| Struggling to pay mortgage | 1.2K |
| Application, originator, mortgage broker | 597 |
| Settlement process and costs | 504 |
| Other | 384 |
| Credit decision / Underwriting | 243 |
| Incorrect information on your report | 186 |
| Disclosure verification of debt | 121 |
| Applying for a mortgage or refinancing an existing mortgage | 113 |
| Cont'd attempts collect debt not owed | 104 |
| Closing on a mortgage | 101 |
| Problem with a credit reporting company's investigation into an existing problem | 61 |
| Communication tactics | 53 |
| False statements or representation | 45 |
| Written notification about debt | 34 |
| Attempts to collect debt not owed | 29 |
| Taking/threatening an illegal action | 23 |
| Account opening, closing, or management | 18 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 3 | 100% |
| 2012 | 944 | 91.1% |
| 2013 | 3.1K | 98.8% |
| 2014 | 4.1K | 100% |
| 2015 | 4.0K | 100% |
| 2016 | 3.2K | 99.9% |
| 2017 | 2.4K | 99.9% |
| 2018 | 1.5K | 99.9% |
Source: CFPB Consumer Complaint Database
Nationstar Mortgage LLC in the heavy-volume third
Nationstar Mortgage LLC's 19,296 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 22% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2018-10-18. Volume lands in the heaviest third of the indexed company corpus (#40 of 342).
Nationstar Mortgage LLC answers 99.3% of complaints inside the CFPB's tracked window and closes 96.3% with a written explanation. 1.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nationstar Mortgage LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nationstar Mortgage LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.3K.
- United Services Automobile Association Δ 291 complaints · 16.4% relief 19.0Kcomplaints
- Fidelity National Information Services, Inc. (FNIS) Δ 539 complaints · 0% relief 18.8Kcomplaints
- Goldman Sachs Bank USA Δ 585 complaints · 29.5% relief 19.9Kcomplaints
- Shellpoint Partners, LLC Δ 650 complaints · 2% relief 18.6Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nationstar Mortgage LLC (#40 of 342; 99.3% timely; 1.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume