Nationstar Mortgage LLC
19.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nationstar Mortgage LLC complaint mix by product
- Mortgage 19K 96.4% – 2% relief
- Debt collection 437 2.3% – 1% relief
- Credit reporting, 196 1.0% – 2% relief
- Bank account 29 0.2% – 0% relief
- Credit reporting 16 0.1% – 0% relief
- Consumer Loan 12 0.1% – 0% relief
- Payday loan, 3 0.0% – 0% relief
How Nationstar Mortgage LLC's 19.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 18.6K |
| Debt collection | 437 |
| Credit reporting, credit repair services, or other personal consumer reports | 196 |
| Bank account or service | 29 |
| Credit reporting | 16 |
| Consumer Loan | 12 |
| Payday loan, title loan, or personal loan | 3 |
| Money transfer, virtual currency, or money service | 2 |
| Money transfers | 1 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
| Student loan | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 3.9K |
| FL | 2.2K |
| NY | 1.2K |
| TX | 1.0K |
| GA | 905 |
| NJ | 849 |
| MD | 704 |
| VA | 604 |
| IL | 595 |
| PA | 519 |
| NC | 495 |
| AZ | 457 |
| WA | 450 |
| MI | 443 |
| OH | 404 |
| CO | 400 |
| MA | 354 |
| OR | 288 |
| NV | 265 |
| TN | 258 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 7.3K |
| Loan servicing, payments, escrow account | 6.7K |
| Trouble during payment process | 1.3K |
| Struggling to pay mortgage | 1.2K |
| Application, originator, mortgage broker | 597 |
| Settlement process and costs | 504 |
| Other | 384 |
| Credit decision / Underwriting | 243 |
| Incorrect information on your report | 186 |
| Disclosure verification of debt | 121 |
| Applying for a mortgage or refinancing an existing mortgage | 113 |
| Cont'd attempts collect debt not owed | 104 |
| Closing on a mortgage | 101 |
| Problem with a credit reporting company's investigation into an existing problem | 61 |
| Communication tactics | 53 |
| False statements or representation | 45 |
| Written notification about debt | 34 |
| Attempts to collect debt not owed | 29 |
| Taking/threatening an illegal action | 23 |
| Account opening, closing, or management | 18 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 3 | 100% |
| 2012 | 944 | 91.1% |
| 2013 | 3.1K | 98.8% |
| 2014 | 4.1K | 100% |
| 2015 | 4.0K | 100% |
| 2016 | 3.2K | 99.9% |
| 2017 | 2.4K | 99.9% |
| 2018 | 1.5K | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Nationstar Mortgage LLC
Nationstar Mortgage LLC's 19,296 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. Only 22% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2018-10-18.
Nationstar Mortgage LLC answers 99.3% of complaints inside the CFPB's tracked window and closes 96.3% with a written explanation. 1.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nationstar Mortgage LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Nationstar Mortgage LLC have?
19,296, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Nationstar Mortgage LLC respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Nationstar Mortgage LLC?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.