2026 data Public-data reference Official source

Guaranteed Rate Inc.

789 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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789
Total Complaints
99.5%
Timely Response
0%
Disputed
3.8%
Relief Provided
50
States Active
2012
Since

Data updated June 2026

Timely response rate 99.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 3.8%
Industry median

Share closed with monetary or non-monetary relief.

Guaranteed Rate Inc. complaint mix by product

Total complaints: 789

Guaranteed Rate Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 789 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 718 complaints (91.2%), resolution 3.9% Mortgage 91.2% Credit reporting,: 37 complaints (4.7%), resolution 5.4% Credit reporting: 16 complaints (2.0%), resolution 0.0% Debt collection: 9 complaints (1.1%), resolution 0.0% Payday loan,: 3 complaints (0.4%), resolution 0.0% Credit card: 2 complaints (0.3%), resolution 0.0% Money transfer,: 2 complaints (0.3%), resolution 0.0%
  • Mortgage 718 91.2% – 4% relief
  • Credit reporting, 37 4.7% – 5% relief
  • Credit reporting 16 2.0% – 0% relief
  • Debt collection 9 1.1% – 0% relief
  • Payday loan, 3 0.4% – 0% relief
  • Credit card 2 0.3% – 0% relief
  • Money transfer, 2 0.3% – 0% relief

How Guaranteed Rate Inc.'s 789 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 718
Credit reporting, credit repair services, or other personal consumer reports 37
Credit reporting or other personal consumer reports 16
Debt collection 9
Payday loan, title loan, personal loan, or advance loan 3
Credit card 2
Money transfer, virtual currency, or money service 2
Debt or credit management 1
Payday loan, title loan, or personal loan 1

Top States

State Complaints
IL 119
CA 103
TX 68
FL 59
MA 43
NJ 41
PA 30
GA 29
NC 26
CO 24
NY 24
AZ 19
VA 16
CT 14
MD 14
WA 14
NV 14
OH 13
MN 12
SC 11

Top Issues

Issue Complaints
Trouble during payment process 277
Applying for a mortgage or refinancing an existing mortgage 170
Closing on a mortgage 130
Application, originator, mortgage broker 49
Struggling to pay mortgage 37
Improper use of your report 36
Incorrect information on your report 17
Loan servicing, payments, escrow account 17
Settlement process and costs 16
Credit decision / Underwriting 8
Problem with a credit reporting company's investigation into an existing problem 7
Took or threatened to take negative or legal action 4
Loan modification,collection,foreclosure 4
Attempts to collect debt not owed 3
Getting the loan 3
Problem with a company's investigation into an existing problem 2
Money was not available when promised 2
Confusing or missing disclosures 1
Problem with a company's investigation into an existing issue 1
Written notification about debt 1

Yearly Trend

Year Complaints Timely
2012 8 100%
2013 13 100%
2014 19 100%
2015 20 100%
2016 26 100%
2017 35 100%
2018 27 100%
2019 42 100%
2020 85 95.3%
2021 182 100%
2022 96 100%
2023 64 100%
2024 47 100%
2025 72 100%
2026 53 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Guaranteed Rate Inc.

Guaranteed Rate Inc.'s 789 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. 60.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.

Guaranteed Rate Inc. answers 99.5% of complaints inside the CFPB's tracked window and closes 95.7% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Guaranteed Rate Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Guaranteed Rate Inc. have?

789, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Guaranteed Rate Inc. respond to complaints on time?

99.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Guaranteed Rate Inc.?

"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.