Total complaints
6.6K
Filed since 2012
6.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6.6K consumer complaints filed with the CFPB
This profile shows HUNTINGTON NATIONAL BANK, THE's complaint history from CFPB public records. 6,553 consumers have filed complaints since 2012. The company has a 99.9% timely response rate and has provided relief in 29.5% of cases.
Total complaints
6.6K
Filed since 2012
Timely response
99.9%
CFPB-tracked response window
Relief rate
29.5%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How HUNTINGTON NATIONAL BANK, THE's 6.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Checking or savings account | 3.0K |
| Mortgage | 889 |
| Bank account or service | 765 |
| Credit reporting or other personal consumer reports | 325 |
| Vehicle loan or lease | 322 |
| Money transfer, virtual currency, or money service | 245 |
| Credit reporting, credit repair services, or other personal consumer reports | 244 |
| Debt collection | 215 |
| Consumer Loan | 143 |
| Credit card | 127 |
| Credit card or prepaid card | 122 |
| Payday loan, title loan, or personal loan | 82 |
| Payday loan, title loan, personal loan, or advance loan | 40 |
| Money transfers | 8 |
| Debt or credit management | 4 |
| Credit reporting | 3 |
| Other financial service | 2 |
| Prepaid card | 2 |
| Student loan | 1 |
| State | Complaints |
|---|---|
| OH | 2.3K |
| MI | 1.4K |
| IL | 599 |
| PA | 420 |
| IN | 299 |
| MN | 217 |
| FL | 138 |
| WV | 133 |
| KY | 110 |
| TX | 97 |
| CO | 91 |
| WI | 82 |
| CA | 63 |
| MA | 46 |
| GA | 45 |
| NY | 44 |
| TN | 41 |
| NC | 37 |
| NJ | 32 |
| AZ | 31 |
| Issue | Complaints |
|---|---|
| Managing an account | 1.8K |
| Closing an account | 422 |
| Trouble during payment process | 298 |
| Problem with a lender or other company charging your account | 298 |
| Account opening, closing, or management | 284 |
| Incorrect information on your report | 276 |
| Opening an account | 264 |
| Improper use of your report | 262 |
| Managing the loan or lease | 212 |
| Deposits and withdrawals | 207 |
| Problem caused by your funds being low | 172 |
| Problems caused by my funds being low | 161 |
| Loan servicing, payments, escrow account | 145 |
| Fraud or scam | 127 |
| Problems at the end of the loan or lease | 99 |
| Applying for a mortgage or refinancing an existing mortgage | 92 |
| Struggling to pay mortgage | 90 |
| Loan modification,collection,foreclosure | 88 |
| Attempts to collect debt not owed | 73 |
| Closing on a mortgage | 64 |
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 192 | 99% |
| 2013 | 231 | 99.1% |
| 2014 | 238 | 100% |
| 2015 | 252 | 100% |
| 2016 | 286 | 100% |
| 2017 | 426 | 100% |
| 2018 | 359 | 100% |
| 2019 | 352 | 100% |
| 2020 | 318 | 100% |
| 2021 | 538 | 99.6% |
| 2022 | 608 | 100% |
| 2023 | 693 | 99.9% |
| 2024 | 713 | 100% |
| 2025 | 942 | 100% |
| 2026 | 405 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
HUNTINGTON NATIONAL BANK, THE has accumulated 6,553 consumer complaints in the CFPB public database, with filings active across 53 U.S. states. Of those submissions, 1,765 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-06, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, HUNTINGTON NATIONAL BANK, THE reports a 99.9% timely-response rate and has closed 69.9% of cases with a written explanation to the consumer. 29.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating HUNTINGTON NATIONAL BANK, THE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
HUNTINGTON NATIONAL BANK, THE has received 6,553 consumer complaints filed with the Consumer Financial Protection Bureau.
HUNTINGTON NATIONAL BANK, THE has a 99.9% timely response rate to CFPB complaints.
The most common issue reported against HUNTINGTON NATIONAL BANK, THE is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.