2026 data Public-data reference. official source

HUNTINGTON NATIONAL BANK, THE

6.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

6.6K consumer complaints filed with the CFPB

This profile shows HUNTINGTON NATIONAL BANK, THE's complaint history from CFPB public records. 6,553 consumers have filed complaints since 2012. The company has a 99.9% timely response rate and has provided relief in 29.5% of cases.

6.6K
Total Complaints
99.9%
Timely Response
4%
Disputed
29.5%
Relief Provided
53
States Active
2012
Since

Total complaints

6.6K

Filed since 2012

Timely response

99.9%

CFPB-tracked response window

Relief rate

29.5%

Closed with monetary or non-monetary relief

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 29.5%
Industry median

Share closed with monetary or non-monetary relief.

HUNTINGTON NATIONAL BANK, THE complaint mix by product

Total complaints: 6.6K

HUNTINGTON NATIONAL BANK, THE complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 6.6K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 3,014 complaints (51.9%), resolution 36.8% Checking or 51.9% Mortgage: 889 complaints (15.3%), resolution 21.4% Mortgage 15.3% Bank account: 765 complaints (13.2%), resolution 41.6% Bank account 13.2% Credit reporting: 325 complaints (5.6%), resolution 10.5% Vehicle loan: 322 complaints (5.5%), resolution 26.4% Money transfer,: 245 complaints (4.2%), resolution 18.8% Credit reporting,: 244 complaints (4.2%), resolution 6.1%
  • Checking or 3K 51.9% 37% relief
  • Mortgage 889 15.3% 21% relief
  • Bank account 765 13.2% 42% relief
  • Credit reporting 325 5.6% 11% relief
  • Vehicle loan 322 5.5% 26% relief
  • Money transfer, 245 4.2% 19% relief
  • Credit reporting, 244 4.2% 6% relief

How HUNTINGTON NATIONAL BANK, THE's 6.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 3.0K
Mortgage 889
Bank account or service 765
Credit reporting or other personal consumer reports 325
Vehicle loan or lease 322
Money transfer, virtual currency, or money service 245
Credit reporting, credit repair services, or other personal consumer reports 244
Debt collection 215
Consumer Loan 143
Credit card 127
Credit card or prepaid card 122
Payday loan, title loan, or personal loan 82
Payday loan, title loan, personal loan, or advance loan 40
Money transfers 8
Debt or credit management 4
Credit reporting 3
Other financial service 2
Prepaid card 2
Student loan 1

Top States

State Complaints
OH 2.3K
MI 1.4K
IL 599
PA 420
IN 299
MN 217
FL 138
WV 133
KY 110
TX 97
CO 91
WI 82
CA 63
MA 46
GA 45
NY 44
TN 41
NC 37
NJ 32
AZ 31

Top Issues

Issue Complaints
Managing an account 1.8K
Closing an account 422
Trouble during payment process 298
Problem with a lender or other company charging your account 298
Account opening, closing, or management 284
Incorrect information on your report 276
Opening an account 264
Improper use of your report 262
Managing the loan or lease 212
Deposits and withdrawals 207
Problem caused by your funds being low 172
Problems caused by my funds being low 161
Loan servicing, payments, escrow account 145
Fraud or scam 127
Problems at the end of the loan or lease 99
Applying for a mortgage or refinancing an existing mortgage 92
Struggling to pay mortgage 90
Loan modification,collection,foreclosure 88
Attempts to collect debt not owed 73
Closing on a mortgage 64

Yearly Trend

Year Complaints Timely
2012 192 99%
2013 231 99.1%
2014 238 100%
2015 252 100%
2016 286 100%
2017 426 100%
2018 359 100%
2019 352 100%
2020 318 100%
2021 538 99.6%
2022 608 100%
2023 693 99.9%
2024 713 100%
2025 942 100%
2026 405 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About HUNTINGTON NATIONAL BANK, THE

HUNTINGTON NATIONAL BANK, THE has accumulated 6,553 consumer complaints in the CFPB public database, with filings active across 53 U.S. states. Of those submissions, 1,765 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-06, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, HUNTINGTON NATIONAL BANK, THE reports a 99.9% timely-response rate and has closed 69.9% of cases with a written explanation to the consumer. 29.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating HUNTINGTON NATIONAL BANK, THE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does HUNTINGTON NATIONAL BANK, THE have?

HUNTINGTON NATIONAL BANK, THE has received 6,553 consumer complaints filed with the Consumer Financial Protection Bureau.

Does HUNTINGTON NATIONAL BANK, THE respond to complaints on time?

HUNTINGTON NATIONAL BANK, THE has a 99.9% timely response rate to CFPB complaints.

What is the most common complaint about HUNTINGTON NATIONAL BANK, THE?

The most common issue reported against HUNTINGTON NATIONAL BANK, THE is "Managing an account" in the "Checking or savings account" product category.

Related