United Services Automobile Association
19.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Services Automobile Association complaint mix by product
- Checking or 7K 43.0% – 13% relief
- Credit card 2K 12.2% – 28% relief
- Credit card 2K 11.2% – 13% relief
- Bank account 1K 8.9% – 30% relief
- Credit reporting 1K 8.4% – 14% relief
- Credit reporting, 1K 8.3% – 10% relief
- Debt collection 1K 7.9% – 17% relief
How United Services Automobile Association's 19.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 6.9K |
| Credit card | 2.0K |
| Credit card or prepaid card | 1.8K |
| Bank account or service | 1.4K |
| Credit reporting or other personal consumer reports | 1.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.3K |
| Debt collection | 1.3K |
| Mortgage | 989 |
| Money transfer, virtual currency, or money service | 730 |
| Vehicle loan or lease | 668 |
| Consumer Loan | 247 |
| Payday loan, title loan, or personal loan | 125 |
| Payday loan, title loan, personal loan, or advance loan | 85 |
| Money transfers | 24 |
| Credit reporting | 18 |
| Debt or credit management | 9 |
| Prepaid card | 6 |
| Student loan | 3 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 2.4K |
| FL | 2.0K |
| CA | 1.6K |
| GA | 1.5K |
| VA | 964 |
| NC | 796 |
| MD | 635 |
| NY | 571 |
| AZ | 535 |
| CO | 491 |
| WA | 467 |
| SC | 447 |
| PA | 427 |
| IL | 398 |
| OH | 382 |
| NV | 360 |
| TN | 351 |
| NJ | 333 |
| AL | 312 |
| MI | 265 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 4.5K |
| Incorrect information on your report | 1.7K |
| Problem with a purchase shown on your statement | 1.0K |
| Closing an account | 909 |
| Problem with a lender or other company charging your account | 814 |
| Account opening, closing, or management | 553 |
| Attempts to collect debt not owed | 550 |
| Deposits and withdrawals | 546 |
| Improper use of your report | 545 |
| Fraud or scam | 445 |
| Problem with a credit reporting company's investigation into an existing problem | 406 |
| Other features, terms, or problems | 374 |
| Managing the loan or lease | 327 |
| Problem caused by your funds being low | 327 |
| Opening an account | 309 |
| Problem with a company's investigation into an existing problem | 308 |
| Problem when making payments | 290 |
| Fees or interest | 289 |
| Took or threatened to take negative or legal action | 227 |
| Getting a credit card | 218 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 15 | 6.7% |
| 2012 | 346 | 84.1% |
| 2013 | 374 | 100% |
| 2014 | 495 | 100% |
| 2015 | 717 | 100% |
| 2016 | 979 | 100% |
| 2017 | 1.1K | 99.9% |
| 2018 | 1.1K | 100% |
| 2019 | 1.4K | 100% |
| 2020 | 1.6K | 100% |
| 2021 | 1.4K | 100% |
| 2022 | 1.5K | 100% |
| 2023 | 1.6K | 100% |
| 2024 | 2.1K | 100% |
| 2025 | 2.7K | 100% |
| 2026 | 1.6K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About United Services Automobile Association
United Services Automobile Association's 19,005 logged complaints reach a nationwide footprint - 59 states have at least one filing on record. 44.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2011 through 2026-06-26.
United Services Automobile Association answers 99.6% of complaints inside the CFPB's tracked window and closes 83.2% with a written explanation. 16.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Services Automobile Association.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does United Services Automobile Association have?
19,005, per the CFPB's public complaint count for this company (see the full breakdown above).
Does United Services Automobile Association respond to complaints on time?
99.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about United Services Automobile Association?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.