CFPB · Heavy filing volume
United Services Automobile Association
19.0K CFPB complaints (heavy-volume third) · 59 states · top issue Managing an account.
United Services Automobile Association is in the heavy-volume third with 19.0K CFPB complaints (ranks #41 of 342). Timely 99.6% · relief 16.4% · top product Checking or savings account. Allegations, not findings.
- Heavy filing volume
- +10540% filings 2011 to 2026
CFPB relief outcome brief
CCDB company united-services-automobile-association
16.4% relief · 99.6% timely · 19.0K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Vystar Credit Union (16.5% relief)
United Services Automobile Association closes 16.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
United Services Automobile Association scores strongest on timely response (99/100 percentile-benchmarked) and weakest on closed with explanation (69/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
77 / 100 percentile-benchmarked
16.4% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
69 / 100 percentile-benchmarked
83.2% of complaints closed with an explanation to the consumer
Most of United Services Automobile Association's 19.0K filings include narrative text
44.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Services Automobile Association complaint mix by product
- Checking or 7K 43.0% – 13% relief
- Credit card 2K 12.2% – 28% relief
- Credit card 2K 11.2% – 13% relief
- Bank account 1K 8.9% – 30% relief
- Credit reporting 1K 8.4% – 14% relief
- Credit reporting, 1K 8.3% – 10% relief
- Debt collection 1K 7.9% – 17% relief
Heavy-volume mix: how United Services Automobile Association's 19.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 6.9K |
| Credit card | 2.0K |
| Credit card or prepaid card | 1.8K |
| Bank account or service | 1.4K |
| Credit reporting or other personal consumer reports | 1.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.3K |
| Debt collection | 1.3K |
| Mortgage | 989 |
| Money transfer, virtual currency, or money service | 730 |
| Vehicle loan or lease | 668 |
| Consumer Loan | 247 |
| Payday loan, title loan, or personal loan | 125 |
| Payday loan, title loan, personal loan, or advance loan | 85 |
| Money transfers | 24 |
| Credit reporting | 18 |
| Debt or credit management | 9 |
| Prepaid card | 6 |
| Student loan | 3 |
| Payday loan | 1 |
Nationwide filing states for United Services Automobile Association
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 12.7% of this company's filings
United Services Automobile Association rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.6K
- +10540% vs 2011
Volume vs. relief
Where United Services Automobile Association sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, United Services Automobile Association files more complaint volume than 88% of them, and closes complaints with relief more often than 77% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 19,005 · Closed with relief: 16.4%
Top States
| State | Complaints |
|---|---|
| TX | 2.4K |
| FL | 2.0K |
| CA | 1.6K |
| GA | 1.5K |
| VA | 964 |
| NC | 796 |
| MD | 635 |
| NY | 571 |
| AZ | 535 |
| CO | 491 |
| WA | 467 |
| SC | 447 |
| PA | 427 |
| IL | 398 |
| OH | 382 |
| NV | 360 |
| TN | 351 |
| NJ | 333 |
| AL | 312 |
| MI | 265 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 4.5K |
| Incorrect information on your report | 1.7K |
| Problem with a purchase shown on your statement | 1.0K |
| Closing an account | 909 |
| Problem with a lender or other company charging your account | 814 |
| Account opening, closing, or management | 553 |
| Attempts to collect debt not owed | 550 |
| Deposits and withdrawals | 546 |
| Improper use of your report | 545 |
| Fraud or scam | 445 |
| Problem with a credit reporting company's investigation into an existing problem | 406 |
| Other features, terms, or problems | 374 |
| Managing the loan or lease | 327 |
| Problem caused by your funds being low | 327 |
| Opening an account | 309 |
| Problem with a company's investigation into an existing problem | 308 |
| Problem when making payments | 290 |
| Fees or interest | 289 |
| Took or threatened to take negative or legal action | 227 |
| Getting a credit card | 218 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 15 | 6.7% |
| 2012 | 346 | 84.1% |
| 2013 | 374 | 100% |
| 2014 | 495 | 100% |
| 2015 | 717 | 100% |
| 2016 | 979 | 100% |
| 2017 | 1.1K | 99.9% |
| 2018 | 1.1K | 100% |
| 2019 | 1.4K | 100% |
| 2020 | 1.6K | 100% |
| 2021 | 1.4K | 100% |
| 2022 | 1.5K | 100% |
| 2023 | 1.6K | 100% |
| 2024 | 2.1K | 100% |
| 2025 | 2.7K | 100% |
| 2026 | 1.6K | 100% |
Source: CFPB Consumer Complaint Database
United Services Automobile Association in the heavy-volume third
United Services Automobile Association's 19,005 logged complaints reach a nationwide footprint - 59 states have at least one filing. 44.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#41 of 342).
United Services Automobile Association answers 99.6% of complaints inside the CFPB's tracked window and closes 83.2% with a written explanation. 16.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Services Automobile Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Services Automobile Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.0K.
- Fidelity National Information Services, Inc. (FNIS) Δ 248 complaints · 0% relief 18.8Kcomplaints
- Nationstar Mortgage LLC Δ 291 complaints · 1.7% relief 19.3Kcomplaints
- Shellpoint Partners, LLC Δ 359 complaints · 2% relief 18.6Kcomplaints
- Goldman Sachs Bank USA Δ 876 complaints · 29.5% relief 19.9Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Services Automobile Association (#41 of 342; 99.6% timely; 16.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume