CFPB · Heavy filing volume
United Services Automobile Association
19.0K CFPB complaints (heavy-volume third) · 59 states · top issue Managing an account.
United Services Automobile Association is in the heavy-volume third with 19.0K CFPB complaints (ranks #41 of 342). Timely 99.6% · relief 16.4% · top product Checking or savings account. Allegations, not findings.
- Volume rank #41 of 342
- Heavy filing volume
- +10540% filings 2011 to 2026
CFPB relief outcome brief
CCDB company united-services-automobile-association
16.4% relief · 99.6% timely · 19.0K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Vystar Credit Union (16.5% relief)
United Services Automobile Association closes 16.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of United Services Automobile Association's 19.0K filings include narrative text
44.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Services Automobile Association complaint mix by product
- Checking or 7K 43.0% – 13% relief
- Credit card 2K 12.2% – 28% relief
- Credit card 2K 11.2% – 13% relief
- Bank account 1K 8.9% – 30% relief
- Credit reporting 1K 8.4% – 14% relief
- Credit reporting, 1K 8.3% – 10% relief
- Debt collection 1K 7.9% – 17% relief
Heavy-volume mix: how United Services Automobile Association's 19.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 6.9K |
| Credit card | 2.0K |
| Credit card or prepaid card | 1.8K |
| Bank account or service | 1.4K |
| Credit reporting or other personal consumer reports | 1.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.3K |
| Debt collection | 1.3K |
| Mortgage | 989 |
| Money transfer, virtual currency, or money service | 730 |
| Vehicle loan or lease | 668 |
| Consumer Loan | 247 |
| Payday loan, title loan, or personal loan | 125 |
| Payday loan, title loan, personal loan, or advance loan | 85 |
| Money transfers | 24 |
| Credit reporting | 18 |
| Debt or credit management | 9 |
| Prepaid card | 6 |
| Student loan | 3 |
| Payday loan | 1 |
Nationwide filing states for United Services Automobile Association
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 12.7% of this company's filings
United Services Automobile Association rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.6K
- +10540% vs 2011
Top States
| State | Complaints |
|---|---|
| TX | 2.4K |
| FL | 2.0K |
| CA | 1.6K |
| GA | 1.5K |
| VA | 964 |
| NC | 796 |
| MD | 635 |
| NY | 571 |
| AZ | 535 |
| CO | 491 |
| WA | 467 |
| SC | 447 |
| PA | 427 |
| IL | 398 |
| OH | 382 |
| NV | 360 |
| TN | 351 |
| NJ | 333 |
| AL | 312 |
| MI | 265 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 4.5K |
| Incorrect information on your report | 1.7K |
| Problem with a purchase shown on your statement | 1.0K |
| Closing an account | 909 |
| Problem with a lender or other company charging your account | 814 |
| Account opening, closing, or management | 553 |
| Attempts to collect debt not owed | 550 |
| Deposits and withdrawals | 546 |
| Improper use of your report | 545 |
| Fraud or scam | 445 |
| Problem with a credit reporting company's investigation into an existing problem | 406 |
| Other features, terms, or problems | 374 |
| Managing the loan or lease | 327 |
| Problem caused by your funds being low | 327 |
| Opening an account | 309 |
| Problem with a company's investigation into an existing problem | 308 |
| Problem when making payments | 290 |
| Fees or interest | 289 |
| Took or threatened to take negative or legal action | 227 |
| Getting a credit card | 218 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 15 | 6.7% |
| 2012 | 346 | 84.1% |
| 2013 | 374 | 100% |
| 2014 | 495 | 100% |
| 2015 | 717 | 100% |
| 2016 | 979 | 100% |
| 2017 | 1.1K | 99.9% |
| 2018 | 1.1K | 100% |
| 2019 | 1.4K | 100% |
| 2020 | 1.6K | 100% |
| 2021 | 1.4K | 100% |
| 2022 | 1.5K | 100% |
| 2023 | 1.6K | 100% |
| 2024 | 2.1K | 100% |
| 2025 | 2.7K | 100% |
| 2026 | 1.6K | 100% |
Source: CFPB Consumer Complaint Database
United Services Automobile Association in the heavy-volume third
United Services Automobile Association's 19,005 logged complaints reach a nationwide footprint - 59 states have at least one filing. 44.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#41 of 342).
United Services Automobile Association answers 99.6% of complaints inside the CFPB's tracked window and closes 83.2% with a written explanation. 16.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Services Automobile Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Services Automobile Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.0K.
- Fidelity National Information Services, Inc. (FNIS) Δ 248 complaints · 0% relief 18.8Kcomplaints
- Nationstar Mortgage LLC Δ 291 complaints · 1.7% relief 19.3Kcomplaints
- Shellpoint Partners, LLC Δ 359 complaints · 2% relief 18.6Kcomplaints
- Goldman Sachs Bank USA Δ 876 complaints · 29.5% relief 19.9Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Services Automobile Association (#41 of 342; 99.6% timely; 16.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume