2026 data Public-data reference. official source

BROKER SOLUTIONS, INC.

638 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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638 consumer complaints filed with the CFPB

This profile shows BROKER SOLUTIONS, INC.'s complaint history from CFPB public records. 638 consumers have filed complaints since 2012. The company has a 95.3% timely response rate and has provided relief in 2.7% of cases.

638
Total Complaints
95.3%
Timely Response
1.7%
Disputed
2.7%
Relief Provided
42
States Active
2012
Since

Total complaints

638

Filed since 2012

Timely response

95.3%

CFPB-tracked response window

Relief rate

2.7%

Closed with monetary or non-monetary relief

Timely response rate 95.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 2.7%
Industry median

Share closed with monetary or non-monetary relief.

BROKER SOLUTIONS, INC. complaint mix by product

Total complaints: 638

BROKER SOLUTIONS, INC. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 638 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 482 complaints (75.7%), resolution 3.3% Mortgage 75.7% Credit reporting: 74 complaints (11.6%), resolution 0.0% Credit reporting 11.6% Credit reporting,: 66 complaints (10.4%), resolution 0.0% Credit reporting, 10.4% Debt collection: 11 complaints (1.7%), resolution 0.0% Credit card: 2 complaints (0.3%), resolution 50.0% Credit reporting: 1 complaints (0.2%), resolution 0.0% Payday loan,: 1 complaints (0.2%), resolution 0.0%
  • Mortgage 482 75.7% – 3% relief
  • Credit reporting 74 11.6% – 0% relief
  • Credit reporting, 66 10.4% – 0% relief
  • Debt collection 11 1.7% – 0% relief
  • Credit card 2 0.3% – 50% relief
  • Credit reporting 1 0.2% – 0% relief
  • Payday loan, 1 0.2% – 0% relief

How BROKER SOLUTIONS, INC.'s 638 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 482
Credit reporting or other personal consumer reports 74
Credit reporting, credit repair services, or other personal consumer reports 66
Debt collection 11
Credit card 2
Credit reporting 1
Payday loan, title loan, or personal loan 1
Payday loan, title loan, personal loan, or advance loan 1

Top States

State Complaints
CA 120
GA 98
TX 41
FL 35
IL 29
CO 23
MD 22
PA 22
NV 20
MO 16
WA 16
NC 16
SC 14
AZ 13
NJ 12
OR 12
TN 10
MI 10
MN 10
VA 10

Top Issues

Issue Complaints
Trouble during payment process 123
Applying for a mortgage or refinancing an existing mortgage 119
Improper use of your report 83
Closing on a mortgage 83
Struggling to pay mortgage 74
Incorrect information on your report 47
Loan servicing, payments, escrow account 23
Application, originator, mortgage broker 21
Problem with a company's investigation into an existing problem 16
Problem with a credit reporting company's investigation into an existing problem 8
Settlement process and costs 7
Loan modification,collection,foreclosure 7
Credit decision / Underwriting 7
Attempts to collect debt not owed 5
Credit monitoring or identity theft protection services 3
Problem with fraud alerts or security freezes 2
Communication tactics 2
False statements or representation 2
Improper use of my credit report 1
Took or threatened to take negative or legal action 1

Yearly Trend

Year Complaints Timely
2012 4 50%
2013 8 100%
2014 9 100%
2015 26 96.2%
2016 18 100%
2017 26 96.2%
2018 37 86.5%
2019 28 96.4%
2020 52 84.6%
2021 53 86.8%
2022 82 97.6%
2023 68 98.5%
2024 70 98.6%
2025 119 99.2%
2026 38 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About BROKER SOLUTIONS, INC.

BROKER SOLUTIONS, INC. has accumulated 638 consumer complaints in the CFPB public database, with filings active across 42 U.S. states. Of those submissions, 253 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-03-24, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, BROKER SOLUTIONS, INC. reports a 95.3% timely-response rate and has closed 97.2% of cases with a written explanation to the consumer. 2.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating BROKER SOLUTIONS, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does BROKER SOLUTIONS, INC. have?

BROKER SOLUTIONS, INC. has received 638 consumer complaints filed with the Consumer Financial Protection Bureau.

Does BROKER SOLUTIONS, INC. respond to complaints on time?

BROKER SOLUTIONS, INC. has a 95.3% timely response rate to CFPB complaints.

What is the most common complaint about BROKER SOLUTIONS, INC.?

The most common issue reported against BROKER SOLUTIONS, INC. is "Trouble during payment process" in the "Mortgage" product category.

Read our methodology — how this data is sourced, computed, and verified.

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