Broker Solutions, Inc.
915 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Broker Solutions, Inc. complaint mix by product
- Mortgage 708 77.7% – 3% relief
- Credit reporting 100 11.0% – 0% relief
- Credit reporting, 82 9.0% – 0% relief
- Debt collection 16 1.8% – 0% relief
- Credit card 2 0.2% – 50% relief
- Credit reporting 2 0.2% – 0% relief
- Payday loan, 1 0.1% – 0% relief
How Broker Solutions, Inc.'s 915 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 708 |
| Credit reporting or other personal consumer reports | 100 |
| Credit reporting, credit repair services, or other personal consumer reports | 82 |
| Debt collection | 16 |
| Credit card | 2 |
| Credit reporting | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Debt or credit management | 1 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 169 |
| GA | 137 |
| TX | 62 |
| FL | 60 |
| IL | 43 |
| CO | 31 |
| MD | 30 |
| PA | 28 |
| NV | 28 |
| NC | 25 |
| MO | 24 |
| AZ | 21 |
| WA | 20 |
| SC | 18 |
| OR | 17 |
| NJ | 16 |
| VA | 14 |
| TN | 13 |
| MN | 13 |
| MS | 13 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 190 |
| Applying for a mortgage or refinancing an existing mortgage | 179 |
| Closing on a mortgage | 124 |
| Struggling to pay mortgage | 112 |
| Improper use of your report | 104 |
| Incorrect information on your report | 67 |
| Application, originator, mortgage broker | 30 |
| Loan servicing, payments, escrow account | 25 |
| Problem with a company's investigation into an existing problem | 19 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Settlement process and costs | 9 |
| Attempts to collect debt not owed | 8 |
| Credit decision / Underwriting | 8 |
| Loan modification,collection,foreclosure | 8 |
| Credit monitoring or identity theft protection services | 4 |
| Communication tactics | 3 |
| False statements or representation | 2 |
| Problem with fraud alerts or security freezes | 2 |
| Took or threatened to take negative or legal action | 2 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 50% |
| 2013 | 8 | 100% |
| 2014 | 9 | 100% |
| 2015 | 31 | 96.8% |
| 2016 | 24 | 95.8% |
| 2017 | 38 | 97.4% |
| 2018 | 47 | 87.2% |
| 2019 | 38 | 86.8% |
| 2020 | 71 | 83.1% |
| 2021 | 77 | 90.9% |
| 2022 | 106 | 97.2% |
| 2023 | 97 | 99% |
| 2024 | 104 | 98.1% |
| 2025 | 170 | 99.4% |
| 2026 | 91 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Broker Solutions, Inc.
Broker Solutions, Inc.'s 915 logged complaints reach a nationwide footprint - 46 states have at least one filing on record. 54.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-24.
Broker Solutions, Inc. answers 95.4% of complaints inside the CFPB's tracked window and closes 96.8% with a written explanation. 2.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Broker Solutions, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Broker Solutions, Inc. have?
915, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Broker Solutions, Inc. respond to complaints on time?
95.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Broker Solutions, Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.