CFPB · Single-product concentration
Broker Solutions, Inc.
915 CFPB complaints · 77.4% in "Mortgage" · top issue Trouble during payment process.
Broker Solutions, Inc.: 77.4% of 915 CFPB complaints sit in "Mortgage". Timely 95.4% · relief 2.5%. Allegations, not findings.
- Single-product concentration
- +2175% filings 2012 to 2026
CFPB relief outcome brief
CCDB company broker-solutions-inc
2.5% relief · 95.4% timely · 915 filings · Mortgage
Same-product relief peers
Nearest relief peer: American Advisors Group (2.5% relief)
Broker Solutions, Inc. closes 2.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Broker Solutions, Inc.'s 915 filings include narrative text
54.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Broker Solutions, Inc. complaint mix by product
- Mortgage 708 77.7% – 3% relief
- Credit reporting 100 11.0% – 0% relief
- Credit reporting, 82 9.0% – 0% relief
- Debt collection 16 1.8% – 0% relief
- Credit card 2 0.2% – 50% relief
- Credit reporting 2 0.2% – 0% relief
- Payday loan, 1 0.1% – 0% relief
How Broker Solutions, Inc.'s 915 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 708 |
| Credit reporting or other personal consumer reports | 100 |
| Credit reporting, credit repair services, or other personal consumer reports | 82 |
| Debt collection | 16 |
| Credit card | 2 |
| Credit reporting | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Debt or credit management | 1 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Broker Solutions, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 18.5% of this company's filings
Broker Solutions, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 91
- +2175% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 169 |
| GA | 137 |
| TX | 62 |
| FL | 60 |
| IL | 43 |
| CO | 31 |
| MD | 30 |
| PA | 28 |
| NV | 28 |
| NC | 25 |
| MO | 24 |
| AZ | 21 |
| WA | 20 |
| SC | 18 |
| OR | 17 |
| NJ | 16 |
| VA | 14 |
| TN | 13 |
| MN | 13 |
| MS | 13 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 190 |
| Applying for a mortgage or refinancing an existing mortgage | 179 |
| Closing on a mortgage | 124 |
| Struggling to pay mortgage | 112 |
| Improper use of your report | 104 |
| Incorrect information on your report | 67 |
| Application, originator, mortgage broker | 30 |
| Loan servicing, payments, escrow account | 25 |
| Problem with a company's investigation into an existing problem | 19 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Settlement process and costs | 9 |
| Attempts to collect debt not owed | 8 |
| Credit decision / Underwriting | 8 |
| Loan modification,collection,foreclosure | 8 |
| Credit monitoring or identity theft protection services | 4 |
| Communication tactics | 3 |
| False statements or representation | 2 |
| Problem with fraud alerts or security freezes | 2 |
| Took or threatened to take negative or legal action | 2 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 50% |
| 2013 | 8 | 100% |
| 2014 | 9 | 100% |
| 2015 | 31 | 96.8% |
| 2016 | 24 | 95.8% |
| 2017 | 38 | 97.4% |
| 2018 | 47 | 87.2% |
| 2019 | 38 | 86.8% |
| 2020 | 71 | 83.1% |
| 2021 | 77 | 90.9% |
| 2022 | 106 | 97.2% |
| 2023 | 97 | 99% |
| 2024 | 104 | 98.1% |
| 2025 | 170 | 99.4% |
| 2026 | 91 | 100% |
Source: CFPB Consumer Complaint Database
Broker Solutions, Inc. filings cluster in one product
Broker Solutions, Inc.'s 915 logged complaints reach a nationwide footprint - 46 states have at least one filing. 54.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-24.
Broker Solutions, Inc. answers 95.4% of complaints inside the CFPB's tracked window and closes 96.8% with a written explanation. 2.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Broker Solutions, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Broker Solutions, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 915.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Broker Solutions, Inc. (95.4% timely; 2.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration