CFPB · Single-product concentration
Guild Holdings Company
763 CFPB complaints · 84% in "Mortgage" · top issue Trouble during payment process.
Guild Holdings Company: 84% of 763 CFPB complaints sit in "Mortgage". Timely 97.9% · relief 4.3%. Allegations, not findings.
- Single-product concentration
- +12200% filings 2011 to 2026
CFPB relief outcome brief
CCDB company guild-holdings-company
4.3% relief · 97.9% timely · 763 filings · Mortgage
Same-product relief peers
Nearest relief peer: Seterus, Inc. (4.399019389347003% relief)
Guild Holdings Company closes 4.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Guild Holdings Company's 763 filings include narrative text
45% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Guild Holdings Company complaint mix by product
- Mortgage 641 84.0% – 5% relief
- Credit reporting 71 9.3% – 0% relief
- Credit reporting, 31 4.1% – 0% relief
- Debt collection 14 1.8% – 0% relief
- Credit reporting 4 0.5% – 0% relief
- Debt or 1 0.1% – 0% relief
- Money transfer, 1 0.1% – 0% relief
How Guild Holdings Company's 763 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 641 |
| Credit reporting or other personal consumer reports | 71 |
| Credit reporting, credit repair services, or other personal consumer reports | 31 |
| Debt collection | 14 |
| Credit reporting | 4 |
| Debt or credit management | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Guild Holdings Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 19.1% of this company's filings
Guild Holdings Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 123
- +12200% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 146 |
| TX | 106 |
| GA | 55 |
| WA | 44 |
| NV | 42 |
| SC | 38 |
| AZ | 32 |
| OR | 32 |
| CO | 26 |
| FL | 21 |
| ID | 20 |
| MO | 18 |
| UT | 17 |
| NM | 12 |
| VA | 12 |
| AL | 10 |
| IA | 9 |
| PA | 9 |
| MT | 9 |
| NC | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 190 |
| Struggling to pay mortgage | 103 |
| Closing on a mortgage | 83 |
| Applying for a mortgage or refinancing an existing mortgage | 79 |
| Incorrect information on your report | 63 |
| Loan modification,collection,foreclosure | 48 |
| Loan servicing, payments, escrow account | 45 |
| Improper use of your report | 42 |
| Application, originator, mortgage broker | 34 |
| Settlement process and costs | 19 |
| Problem with a company's investigation into an existing problem | 18 |
| Attempts to collect debt not owed | 8 |
| Credit decision / Underwriting | 8 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Took or threatened to take negative or legal action | 3 |
| Incorrect information on credit report | 3 |
| Written notification about debt | 2 |
| Didn't provide services promised | 1 |
| Identity theft protection or other monitoring services | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 23 | 95.7% |
| 2013 | 20 | 100% |
| 2014 | 26 | 100% |
| 2015 | 26 | 88.5% |
| 2016 | 46 | 97.8% |
| 2017 | 39 | 100% |
| 2018 | 38 | 100% |
| 2019 | 50 | 100% |
| 2020 | 45 | 100% |
| 2021 | 47 | 83% |
| 2022 | 58 | 100% |
| 2023 | 60 | 98.3% |
| 2024 | 61 | 98.4% |
| 2025 | 100 | 100% |
| 2026 | 123 | 99.2% |
Source: CFPB Consumer Complaint Database
Guild Holdings Company filings cluster in one product
Guild Holdings Company's 763 logged complaints reach a nationwide footprint - 47 states have at least one filing. 45% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-25.
Guild Holdings Company answers 97.9% of complaints inside the CFPB's tracked window and closes 91.9% with a written explanation. 4.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Guild Holdings Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Guild Holdings Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 763.
- Client Services, Inc. Δ 3 complaints · 9.3% relief 766complaints
- State Collection Service, Inc. Δ 5 complaints · 3.1% relief 768complaints
- CMG Financial Services, Inc. Δ 6 complaints · 1.7% relief 769complaints
- Cardinal Financial Company, Limited Partnership Δ 6 complaints · 7.7% relief 757complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Guild Holdings Company (97.9% timely; 4.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration