Pentagon Federal Credit Union
6.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pentagon Federal Credit Union complaint mix by product
- Checking or 1K 20.9% – 28% relief
- Credit reporting 859 16.6% – 13% relief
- Mortgage 817 15.8% – 29% relief
- Credit reporting, 759 14.7% – 22% relief
- Credit card 604 11.7% – 25% relief
- Vehicle loan 542 10.5% – 25% relief
- Credit card 516 10.0% – 27% relief
How Pentagon Federal Credit Union's 6.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 1.1K |
| Credit reporting or other personal consumer reports | 859 |
| Mortgage | 817 |
| Credit reporting, credit repair services, or other personal consumer reports | 759 |
| Credit card or prepaid card | 604 |
| Vehicle loan or lease | 542 |
| Credit card | 516 |
| Debt collection | 479 |
| Payday loan, title loan, or personal loan | 166 |
| Bank account or service | 165 |
| Payday loan, title loan, personal loan, or advance loan | 88 |
| Consumer Loan | 84 |
| Money transfer, virtual currency, or money service | 65 |
| Student loan | 42 |
| Prepaid card | 6 |
| Credit reporting | 5 |
| Debt or credit management | 3 |
| Other financial service | 2 |
| Money transfers | 1 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 691 |
| FL | 582 |
| TX | 570 |
| GA | 419 |
| VA | 415 |
| NY | 364 |
| MD | 323 |
| NC | 249 |
| PA | 217 |
| NJ | 208 |
| IL | 198 |
| PR | 130 |
| AZ | 127 |
| DC | 107 |
| NV | 105 |
| OH | 103 |
| MI | 103 |
| MA | 99 |
| SC | 88 |
| AL | 83 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 894 |
| Managing an account | 657 |
| Improper use of your report | 567 |
| Trouble during payment process | 272 |
| Managing the loan or lease | 225 |
| Problem with a purchase shown on your statement | 204 |
| Attempts to collect debt not owed | 200 |
| Applying for a mortgage or refinancing an existing mortgage | 197 |
| Problem with a company's investigation into an existing problem | 184 |
| Getting a credit card | 183 |
| Opening an account | 167 |
| Problem with a credit reporting company's investigation into an existing problem | 148 |
| Other features, terms, or problems | 138 |
| Closing an account | 136 |
| Problem when making payments | 135 |
| Getting a loan or lease | 128 |
| Took or threatened to take negative or legal action | 125 |
| Closing on a mortgage | 105 |
| Account opening, closing, or management | 96 |
| Problems at the end of the loan or lease | 78 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 5 | 100% |
| 2012 | 69 | 98.6% |
| 2013 | 123 | 98.4% |
| 2014 | 102 | 98% |
| 2015 | 115 | 99.1% |
| 2016 | 160 | 99.4% |
| 2017 | 202 | 100% |
| 2018 | 277 | 100% |
| 2019 | 280 | 99.6% |
| 2020 | 508 | 100% |
| 2021 | 649 | 100% |
| 2022 | 816 | 99.9% |
| 2023 | 778 | 99.7% |
| 2024 | 845 | 100% |
| 2025 | 911 | 99.9% |
| 2026 | 447 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pentagon Federal Credit Union
Pentagon Federal Credit Union's 6,287 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
Pentagon Federal Credit Union answers 99.8% of complaints inside the CFPB's tracked window and closes 76.4% with a written explanation. 23.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pentagon Federal Credit Union.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pentagon Federal Credit Union have?
6,287, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pentagon Federal Credit Union respond to complaints on time?
99.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pentagon Federal Credit Union?
"Incorrect information on your report", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.