CFPB · Higher closed-with-relief share
Pentagon Federal Credit Union
6.3K CFPB complaints · 23.2% relief (high band) · top issue Incorrect information on your report.
Pentagon Federal Credit Union closes 23.2% with relief (upper third) on 6.3K filings. Timely 99.8% · top product Checking or savings account. Allegations, not findings.
- Higher closed-with-relief share
- +8840% filings 2011 to 2026
CFPB relief outcome brief
CCDB company pentagon-federal-credit-union
23.2% relief · 99.8% timely · 6.3K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Beacon Financial Corporation (23.3% relief)
Pentagon Federal Credit Union closes 23.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Pentagon Federal Credit Union scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (57/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
23.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
57 / 100 percentile-benchmarked
76.4% of complaints closed with an explanation to the consumer
How 6.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pentagon Federal Credit Union complaint mix by product
- Checking or 1K 20.9% – 28% relief
- Credit reporting 859 16.6% – 13% relief
- Mortgage 817 15.8% – 29% relief
- Credit reporting, 759 14.7% – 22% relief
- Credit card 604 11.7% – 25% relief
- Vehicle loan 542 10.5% – 25% relief
- Credit card 516 10.0% – 27% relief
Heavy-volume mix: how Pentagon Federal Credit Union's 6.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 1.1K |
| Credit reporting or other personal consumer reports | 859 |
| Mortgage | 817 |
| Credit reporting, credit repair services, or other personal consumer reports | 759 |
| Credit card or prepaid card | 604 |
| Vehicle loan or lease | 542 |
| Credit card | 516 |
| Debt collection | 479 |
| Payday loan, title loan, or personal loan | 166 |
| Bank account or service | 165 |
| Payday loan, title loan, personal loan, or advance loan | 88 |
| Consumer Loan | 84 |
| Money transfer, virtual currency, or money service | 65 |
| Student loan | 42 |
| Prepaid card | 6 |
| Credit reporting | 5 |
| Debt or credit management | 3 |
| Other financial service | 2 |
| Money transfers | 1 |
| Payday loan | 1 |
Nationwide filing states for Pentagon Federal Credit Union
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 11% of this company's filings
Pentagon Federal Credit Union rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 447
- +8840% vs 2011
Volume vs. relief
Where Pentagon Federal Credit Union sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Pentagon Federal Credit Union files more complaint volume than 72% of them, and closes complaints with relief more often than 85% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 6,287 · Closed with relief: 23.2%
Top States
| State | Complaints |
|---|---|
| CA | 691 |
| FL | 582 |
| TX | 570 |
| GA | 419 |
| VA | 415 |
| NY | 364 |
| MD | 323 |
| NC | 249 |
| PA | 217 |
| NJ | 208 |
| IL | 198 |
| PR | 130 |
| AZ | 127 |
| DC | 107 |
| NV | 105 |
| OH | 103 |
| MI | 103 |
| MA | 99 |
| SC | 88 |
| AL | 83 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 894 |
| Managing an account | 657 |
| Improper use of your report | 567 |
| Trouble during payment process | 272 |
| Managing the loan or lease | 225 |
| Problem with a purchase shown on your statement | 204 |
| Attempts to collect debt not owed | 200 |
| Applying for a mortgage or refinancing an existing mortgage | 197 |
| Problem with a company's investigation into an existing problem | 184 |
| Getting a credit card | 183 |
| Opening an account | 167 |
| Problem with a credit reporting company's investigation into an existing problem | 148 |
| Other features, terms, or problems | 138 |
| Closing an account | 136 |
| Problem when making payments | 135 |
| Getting a loan or lease | 128 |
| Took or threatened to take negative or legal action | 125 |
| Closing on a mortgage | 105 |
| Account opening, closing, or management | 96 |
| Problems at the end of the loan or lease | 78 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 5 | 100% |
| 2012 | 69 | 98.6% |
| 2013 | 123 | 98.4% |
| 2014 | 102 | 98% |
| 2015 | 115 | 99.1% |
| 2016 | 160 | 99.4% |
| 2017 | 202 | 100% |
| 2018 | 277 | 100% |
| 2019 | 280 | 99.6% |
| 2020 | 508 | 100% |
| 2021 | 649 | 100% |
| 2022 | 816 | 99.9% |
| 2023 | 778 | 99.7% |
| 2024 | 845 | 100% |
| 2025 | 911 | 99.9% |
| 2026 | 447 | 100% |
Source: CFPB Consumer Complaint Database
Pentagon Federal Credit Union in the higher-relief third
Pentagon Federal Credit Union's 6,287 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Closed-with-relief 23.2% sits in the upper third of the corpus.
Pentagon Federal Credit Union closes 23.2% with monetary or non-monetary relief and answers 99.8% inside the CFPB window; 76.4% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pentagon Federal Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pentagon Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pentagon Federal Credit Union (#97 of 342; 99.8% timely; 23.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share