2026 data Public-data reference. official source

PENTAGON FEDERAL CREDIT UNION

5.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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5.0K consumer complaints filed with the CFPB

This profile shows PENTAGON FEDERAL CREDIT UNION's complaint history from CFPB public records. 4,971 consumers have filed complaints since 2011. The company has a 99.8% timely response rate and has provided relief in 23.1% of cases.

5.0K
Total Complaints
99.8%
Timely Response
2.4%
Disputed
23.1%
Relief Provided
57
States Active
2011
Since

Total complaints

5.0K

Filed since 2011

Timely response

99.8%

CFPB-tracked response window

Relief rate

23.1%

Closed with monetary or non-monetary relief

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 23.1%
Industry median

Share closed with monetary or non-monetary relief.

PENTAGON FEDERAL CREDIT UNION complaint mix by product

Total complaints: 5.0K

PENTAGON FEDERAL CREDIT UNION complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 5.0K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 875 complaints (21.5%), resolution 27.8% Checking or 21.5% Credit reporting: 649 complaints (15.9%), resolution 12.3% Credit reporting 15.9% Credit reporting,: 643 complaints (15.8%), resolution 20.7% Credit reporting, 15.8% Mortgage: 628 complaints (15.4%), resolution 30.3% Mortgage 15.4% Credit card: 461 complaints (11.3%), resolution 25.2% Credit card 11.3% Credit card: 414 complaints (10.2%), resolution 28.3% Credit card 10.2% Vehicle loan: 400 complaints (9.8%), resolution 22.8% Vehicle loan 9.8%
  • Checking or 875 21.5% – 28% relief
  • Credit reporting 649 15.9% – 12% relief
  • Credit reporting, 643 15.8% – 21% relief
  • Mortgage 628 15.4% – 30% relief
  • Credit card 461 11.3% – 25% relief
  • Credit card 414 10.2% – 28% relief
  • Vehicle loan 400 9.8% – 23% relief

How PENTAGON FEDERAL CREDIT UNION's 5.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 875
Credit reporting or other personal consumer reports 649
Credit reporting, credit repair services, or other personal consumer reports 643
Mortgage 628
Credit card or prepaid card 461
Credit card 414
Vehicle loan or lease 400
Debt collection 370
Bank account or service 157
Payday loan, title loan, or personal loan 133
Consumer Loan 79
Payday loan, title loan, personal loan, or advance loan 66
Money transfer, virtual currency, or money service 45
Student loan 34
Credit reporting 5
Prepaid card 5
Debt or credit management 3
Other financial service 2
Money transfers 1
Payday loan 1

Top States

State Complaints
CA 537
FL 442
TX 437
GA 346
VA 331
NY 291
MD 268
NC 195
PA 175
NJ 156
IL 152
PR 103
AZ 101
MI 85
DC 84
NV 82
OH 82
MA 72
AL 71
SC 71

Top Issues

Issue Complaints
Incorrect information on your report 715
Managing an account 535
Improper use of your report 465
Trouble during payment process 198
Managing the loan or lease 170
Problem with a purchase shown on your statement 153
Attempts to collect debt not owed 150
Applying for a mortgage or refinancing an existing mortgage 144
Getting a credit card 139
Problem with a company's investigation into an existing problem 137
Opening an account 136
Problem with a credit reporting company's investigation into an existing problem 118
Problem when making payments 112
Closing an account 105
Other features, terms, or problems 100
Account opening, closing, or management 93
Took or threatened to take negative or legal action 91
Getting a loan or lease 88
Application, originator, mortgage broker 71
Closing on a mortgage 70

Yearly Trend

Year Complaints Timely
2011 5 100%
2012 69 98.6%
2013 123 98.4%
2014 103 98.1%
2015 102 99%
2016 142 99.3%
2017 184 100%
2018 234 100%
2019 227 99.6%
2020 406 100%
2021 518 100%
2022 647 99.8%
2023 628 99.8%
2024 645 100%
2025 720 99.9%
2026 218 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About PENTAGON FEDERAL CREDIT UNION

PENTAGON FEDERAL CREDIT UNION has accumulated 4,971 consumer complaints in the CFPB public database, with filings active across 57 U.S. states. Of those submissions, 1,255 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-04-02, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, PENTAGON FEDERAL CREDIT UNION reports a 99.8% timely-response rate and has closed 76.7% of cases with a written explanation to the consumer. 23.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating PENTAGON FEDERAL CREDIT UNION: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Consumer Guides

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How to Read Complaint Data
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How to File a CFPB Complaint
Step-by-step guide to filing your own complaint with the CFPB.
Understanding Responses
What different CFPB response types mean for consumers.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does PENTAGON FEDERAL CREDIT UNION have?

PENTAGON FEDERAL CREDIT UNION has received 4,971 consumer complaints filed with the Consumer Financial Protection Bureau.

Does PENTAGON FEDERAL CREDIT UNION respond to complaints on time?

PENTAGON FEDERAL CREDIT UNION has a 99.8% timely response rate to CFPB complaints.

What is the most common complaint about PENTAGON FEDERAL CREDIT UNION?

The most common issue reported against PENTAGON FEDERAL CREDIT UNION is "Incorrect information on your report" in the "Checking or savings account" product category.

Read our methodology — how this data is sourced, computed, and verified.

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