CFPB · Higher closed-with-relief share
Pentagon Federal Credit Union
6.3K CFPB complaints · 23.2% relief (high band) · top issue Incorrect information on your report.
Pentagon Federal Credit Union closes 23.2% with relief (upper third) on 6.3K filings. Timely 99.8% · top product Checking or savings account. Allegations, not findings.
- Volume rank #97 of 342
- Higher closed-with-relief share
- +8840% filings 2011 to 2026
CFPB relief outcome brief
CCDB company pentagon-federal-credit-union
23.2% relief · 99.8% timely · 6.3K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Beacon Financial Corporation (23.3% relief)
Pentagon Federal Credit Union closes 23.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 6.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pentagon Federal Credit Union complaint mix by product
- Checking or 1K 20.9% – 28% relief
- Credit reporting 859 16.6% – 13% relief
- Mortgage 817 15.8% – 29% relief
- Credit reporting, 759 14.7% – 22% relief
- Credit card 604 11.7% – 25% relief
- Vehicle loan 542 10.5% – 25% relief
- Credit card 516 10.0% – 27% relief
Heavy-volume mix: how Pentagon Federal Credit Union's 6.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 1.1K |
| Credit reporting or other personal consumer reports | 859 |
| Mortgage | 817 |
| Credit reporting, credit repair services, or other personal consumer reports | 759 |
| Credit card or prepaid card | 604 |
| Vehicle loan or lease | 542 |
| Credit card | 516 |
| Debt collection | 479 |
| Payday loan, title loan, or personal loan | 166 |
| Bank account or service | 165 |
| Payday loan, title loan, personal loan, or advance loan | 88 |
| Consumer Loan | 84 |
| Money transfer, virtual currency, or money service | 65 |
| Student loan | 42 |
| Prepaid card | 6 |
| Credit reporting | 5 |
| Debt or credit management | 3 |
| Other financial service | 2 |
| Money transfers | 1 |
| Payday loan | 1 |
Nationwide filing states for Pentagon Federal Credit Union
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 11% of this company's filings
Pentagon Federal Credit Union rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 447
- +8840% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 691 |
| FL | 582 |
| TX | 570 |
| GA | 419 |
| VA | 415 |
| NY | 364 |
| MD | 323 |
| NC | 249 |
| PA | 217 |
| NJ | 208 |
| IL | 198 |
| PR | 130 |
| AZ | 127 |
| DC | 107 |
| NV | 105 |
| OH | 103 |
| MI | 103 |
| MA | 99 |
| SC | 88 |
| AL | 83 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 894 |
| Managing an account | 657 |
| Improper use of your report | 567 |
| Trouble during payment process | 272 |
| Managing the loan or lease | 225 |
| Problem with a purchase shown on your statement | 204 |
| Attempts to collect debt not owed | 200 |
| Applying for a mortgage or refinancing an existing mortgage | 197 |
| Problem with a company's investigation into an existing problem | 184 |
| Getting a credit card | 183 |
| Opening an account | 167 |
| Problem with a credit reporting company's investigation into an existing problem | 148 |
| Other features, terms, or problems | 138 |
| Closing an account | 136 |
| Problem when making payments | 135 |
| Getting a loan or lease | 128 |
| Took or threatened to take negative or legal action | 125 |
| Closing on a mortgage | 105 |
| Account opening, closing, or management | 96 |
| Problems at the end of the loan or lease | 78 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 5 | 100% |
| 2012 | 69 | 98.6% |
| 2013 | 123 | 98.4% |
| 2014 | 102 | 98% |
| 2015 | 115 | 99.1% |
| 2016 | 160 | 99.4% |
| 2017 | 202 | 100% |
| 2018 | 277 | 100% |
| 2019 | 280 | 99.6% |
| 2020 | 508 | 100% |
| 2021 | 649 | 100% |
| 2022 | 816 | 99.9% |
| 2023 | 778 | 99.7% |
| 2024 | 845 | 100% |
| 2025 | 911 | 99.9% |
| 2026 | 447 | 100% |
Source: CFPB Consumer Complaint Database
Pentagon Federal Credit Union in the higher-relief third
Pentagon Federal Credit Union's 6,287 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Closed-with-relief 23.2% sits in the upper third of the corpus.
Pentagon Federal Credit Union closes 23.2% with monetary or non-monetary relief and answers 99.8% inside the CFPB window; 76.4% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pentagon Federal Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pentagon Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pentagon Federal Credit Union (#97 of 342; 99.8% timely; 23.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share