Better Mortgage, Inc.
376 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Better Mortgage, Inc. complaint mix by product
- Mortgage 360 95.7% – 5% relief
- Credit reporting, 8 2.1% – 0% relief
- Credit reporting 6 1.6% – 0% relief
- Debt collection 1 0.3% – 0% relief
- Money transfer, 1 0.3% – 0% relief
How Better Mortgage, Inc.'s 376 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 360 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Credit reporting or other personal consumer reports | 6 |
| Debt collection | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 51 |
| FL | 37 |
| TX | 26 |
| GA | 23 |
| PA | 21 |
| IL | 20 |
| NC | 17 |
| WA | 16 |
| NJ | 14 |
| NY | 13 |
| CO | 13 |
| MI | 12 |
| AZ | 11 |
| VA | 10 |
| MD | 10 |
| TN | 8 |
| CT | 7 |
| OR | 7 |
| MA | 6 |
| SC | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 202 |
| Closing on a mortgage | 119 |
| Trouble during payment process | 34 |
| Improper use of your report | 14 |
| Application, originator, mortgage broker | 2 |
| Incorrect information on your report | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 0% |
| 2018 | 3 | 100% |
| 2019 | 9 | 33.3% |
| 2020 | 61 | 19.7% |
| 2021 | 156 | 41.7% |
| 2022 | 44 | 65.9% |
| 2023 | 7 | 71.4% |
| 2024 | 33 | 39.4% |
| 2025 | 36 | 69.4% |
| 2026 | 25 | 56% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Better Mortgage, Inc.
Better Mortgage, Inc.'s 376 logged complaints reach a nationwide footprint - 43 states have at least one filing on record. 72.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2016 through 2026-06-06.
Better Mortgage, Inc. answers 44.9% of complaints inside the CFPB's tracked window and closes 93.9% with a written explanation. 5.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Better Mortgage, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Better Mortgage, Inc. have?
376, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Better Mortgage, Inc. respond to complaints on time?
44.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Better Mortgage, Inc.?
"Applying for a mortgage or refinancing an existing mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.