CFPB · Single-product concentration
Better Mortgage, Inc.
376 CFPB complaints · 95.7% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Better Mortgage, Inc.: 95.7% of 376 CFPB complaints sit in "Mortgage". Timely 44.9% · relief 5.1%. Allegations, not findings.
- Single-product concentration
- +1150% filings 2016 to 2026
CFPB relief outcome brief
CCDB company better-mortgage-inc
5.1% relief · 44.9% timely · 376 filings · Mortgage
Same-product relief peers
Nearest relief peer: Kentucky Housing Corporation (5.1% relief)
Better Mortgage, Inc. closes 5.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Better Mortgage, Inc.'s 376 filings include narrative text
72.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Better Mortgage, Inc. complaint mix by product
- Mortgage 360 95.7% – 5% relief
- Credit reporting, 8 2.1% – 0% relief
- Credit reporting 6 1.6% – 0% relief
- Debt collection 1 0.3% – 0% relief
- Money transfer, 1 0.3% – 0% relief
How Better Mortgage, Inc.'s 376 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 360 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Credit reporting or other personal consumer reports | 6 |
| Debt collection | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Better Mortgage, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.6% of this company's filings
Better Mortgage, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 25
- +1150% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 51 |
| FL | 37 |
| TX | 26 |
| GA | 23 |
| PA | 21 |
| IL | 20 |
| NC | 17 |
| WA | 16 |
| NJ | 14 |
| NY | 13 |
| CO | 13 |
| MI | 12 |
| AZ | 11 |
| VA | 10 |
| MD | 10 |
| TN | 8 |
| CT | 7 |
| OR | 7 |
| MA | 6 |
| SC | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 202 |
| Closing on a mortgage | 119 |
| Trouble during payment process | 34 |
| Improper use of your report | 14 |
| Application, originator, mortgage broker | 2 |
| Incorrect information on your report | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 0% |
| 2018 | 3 | 100% |
| 2019 | 9 | 33.3% |
| 2020 | 61 | 19.7% |
| 2021 | 156 | 41.7% |
| 2022 | 44 | 65.9% |
| 2023 | 7 | 71.4% |
| 2024 | 33 | 39.4% |
| 2025 | 36 | 69.4% |
| 2026 | 25 | 56% |
Source: CFPB Consumer Complaint Database
Better Mortgage, Inc. filings cluster in one product
Better Mortgage, Inc.'s 376 logged complaints reach a nationwide footprint - 43 states have at least one filing. 72.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-06-06.
Better Mortgage, Inc. answers 44.9% of complaints inside the CFPB's tracked window and closes 93.9% with a written explanation. 5.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Better Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Better Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 376.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 44.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Better Mortgage, Inc. (44.9% timely; 5.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration