Chrysalis Holdings LLC
238 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Chrysalis Holdings LLC complaint mix by product
- Mortgage 220 93.2% – 4% relief
- Credit reporting, 5 2.1% – 0% relief
- Credit reporting 4 1.7% – 0% relief
- Payday loan, 2 0.8% – 0% relief
- Consumer Loan 2 0.8% – 50% relief
- Payday loan, 2 0.8% – 0% relief
- Debt or 1 0.4% – 0% relief
How Chrysalis Holdings LLC's 238 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 220 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit reporting or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Consumer Loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Debt or credit management | 1 |
| Debt collection | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 31 |
| CA | 18 |
| GA | 16 |
| VA | 12 |
| NC | 12 |
| MD | 12 |
| TX | 11 |
| TN | 10 |
| AL | 10 |
| WI | 9 |
| AZ | 9 |
| SC | 8 |
| PA | 8 |
| OH | 7 |
| MI | 6 |
| WY | 4 |
| WA | 4 |
| IL | 4 |
| IN | 4 |
| IA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 99 |
| Trouble during payment process | 39 |
| Application, originator, mortgage broker | 24 |
| Closing on a mortgage | 22 |
| Credit decision / Underwriting | 8 |
| Loan servicing, payments, escrow account | 7 |
| Loan modification,collection,foreclosure | 7 |
| Improper use of your report | 6 |
| Settlement process and costs | 6 |
| Struggling to pay mortgage | 5 |
| Incorrect information on your report | 4 |
| Getting the loan | 2 |
| Didn't provide services promised | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Took or threatened to take negative or legal action | 1 |
| Shopping for a line of credit | 1 |
| Problems when you are unable to pay | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with a company's investigation into an existing issue | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 7 | 71.4% |
| 2014 | 9 | 100% |
| 2015 | 17 | 88.2% |
| 2016 | 13 | 100% |
| 2017 | 17 | 76.5% |
| 2018 | 18 | 100% |
| 2019 | 10 | 100% |
| 2020 | 23 | 95.7% |
| 2021 | 24 | 91.7% |
| 2022 | 27 | 96.3% |
| 2023 | 13 | 100% |
| 2024 | 21 | 100% |
| 2025 | 20 | 100% |
| 2026 | 16 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Chrysalis Holdings LLC
Chrysalis Holdings LLC's 238 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. 49.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-21.
Chrysalis Holdings LLC answers 95% of complaints inside the CFPB's tracked window and closes 95% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Chrysalis Holdings LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Chrysalis Holdings LLC have?
238, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Chrysalis Holdings LLC respond to complaints on time?
95% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Chrysalis Holdings LLC?
"Applying for a mortgage or refinancing an existing mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.