CFPB · Single-product concentration
American Advisors Group
403 CFPB complaints · 95.3% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
American Advisors Group: 95.3% of 403 CFPB complaints sit in "Mortgage". Timely 95.5% · relief 2.5%. Allegations, not findings.
- Single-product concentration
- +300% filings 2012 to 2024
CFPB relief outcome brief
CCDB company american-advisors-group
2.5% relief · 95.5% timely · 403 filings · Mortgage
Same-product relief peers
Nearest relief peer: Broker Solutions, Inc. (2.5% relief)
American Advisors Group closes 2.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 403 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Advisors Group complaint mix by product
- Mortgage 384 95.3% – 3% relief
- Credit reporting, 12 3.0% – 0% relief
- Consumer Loan 2 0.5% – 0% relief
- Payday loan, 2 0.5% – 0% relief
- Debt collection 2 0.5% – 0% relief
- Money transfers 1 0.2% – 0% relief
How American Advisors Group's 403 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 384 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Consumer Loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Debt collection | 2 |
| Money transfers | 1 |
Nationwide filing states for American Advisors Group
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.9% of this company's filings
American Advisors Group rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 8
- +300% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 60 |
| TX | 49 |
| FL | 34 |
| PA | 19 |
| OH | 17 |
| VA | 15 |
| GA | 15 |
| NY | 14 |
| MI | 14 |
| NJ | 13 |
| NV | 10 |
| NC | 9 |
| MS | 9 |
| WA | 8 |
| MD | 7 |
| SC | 7 |
| LA | 7 |
| IL | 7 |
| OR | 6 |
| MN | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 103 |
| Trouble during payment process | 70 |
| Closing on a mortgage | 64 |
| Application, originator, mortgage broker | 62 |
| Loan servicing, payments, escrow account | 22 |
| Loan modification,collection,foreclosure | 19 |
| Settlement process and costs | 16 |
| Struggling to pay mortgage | 15 |
| Improper use of your report | 12 |
| Credit decision / Underwriting | 10 |
| Incorrect information on your report | 3 |
| Shopping for a line of credit | 1 |
| Managing the loan or lease | 1 |
| Other transaction issues | 1 |
| Getting the loan | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Written notification about debt | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 17 | 82.4% |
| 2014 | 23 | 87% |
| 2015 | 32 | 100% |
| 2016 | 43 | 100% |
| 2017 | 31 | 100% |
| 2018 | 28 | 100% |
| 2019 | 45 | 97.8% |
| 2020 | 51 | 98% |
| 2021 | 64 | 96.9% |
| 2022 | 41 | 80.5% |
| 2023 | 18 | 100% |
| 2024 | 8 | 100% |
Source: CFPB Consumer Complaint Database
American Advisors Group filings cluster in one product
American Advisors Group's 403 logged complaints reach a nationwide footprint - 43 states have at least one filing. Only 33.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2024-05-28.
American Advisors Group answers 95.5% of complaints inside the CFPB's tracked window and closes 95% with a written explanation. 2.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Advisors Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Advisors Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 403.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Advisors Group (95.5% timely; 2.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration