American Advisors Group
403 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Advisors Group complaint mix by product
- Mortgage 384 95.3% – 3% relief
- Credit reporting, 12 3.0% – 0% relief
- Consumer Loan 2 0.5% – 0% relief
- Payday loan, 2 0.5% – 0% relief
- Debt collection 2 0.5% – 0% relief
- Money transfers 1 0.2% – 0% relief
How American Advisors Group's 403 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 384 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Consumer Loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Debt collection | 2 |
| Money transfers | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 60 |
| TX | 49 |
| FL | 34 |
| PA | 19 |
| OH | 17 |
| VA | 15 |
| GA | 15 |
| NY | 14 |
| MI | 14 |
| NJ | 13 |
| NV | 10 |
| NC | 9 |
| MS | 9 |
| WA | 8 |
| MD | 7 |
| SC | 7 |
| LA | 7 |
| IL | 7 |
| OR | 6 |
| MN | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 103 |
| Trouble during payment process | 70 |
| Closing on a mortgage | 64 |
| Application, originator, mortgage broker | 62 |
| Loan servicing, payments, escrow account | 22 |
| Loan modification,collection,foreclosure | 19 |
| Settlement process and costs | 16 |
| Struggling to pay mortgage | 15 |
| Improper use of your report | 12 |
| Credit decision / Underwriting | 10 |
| Incorrect information on your report | 3 |
| Shopping for a line of credit | 1 |
| Managing the loan or lease | 1 |
| Other transaction issues | 1 |
| Getting the loan | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Written notification about debt | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 17 | 82.4% |
| 2014 | 23 | 87% |
| 2015 | 32 | 100% |
| 2016 | 43 | 100% |
| 2017 | 31 | 100% |
| 2018 | 28 | 100% |
| 2019 | 45 | 97.8% |
| 2020 | 51 | 98% |
| 2021 | 64 | 96.9% |
| 2022 | 41 | 80.5% |
| 2023 | 18 | 100% |
| 2024 | 8 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About American Advisors Group
American Advisors Group's 403 logged complaints reach a nationwide footprint - 43 states have at least one filing on record. Only 33.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2024-05-28.
American Advisors Group answers 95.5% of complaints inside the CFPB's tracked window and closes 95% with a written explanation. 2.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Advisors Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does American Advisors Group have?
403, per the CFPB's public complaint count for this company (see the full breakdown above).
Does American Advisors Group respond to complaints on time?
95.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about American Advisors Group?
"Applying for a mortgage or refinancing an existing mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.