CFPB · Higher closed-with-relief share
Keycorp
8.0K CFPB complaints · 25.2% relief (high band) · top issue Managing an account.
Keycorp closes 25.2% with relief (upper third) on 8.0K filings. Timely 99.7% · top product Checking or savings account. Allegations, not findings.
- Volume rank #83 of 342
- Higher closed-with-relief share
- +6933.3% filings 2011 to 2026
CFPB relief outcome brief
CCDB company keycorp
25.2% relief · 99.7% timely · 8.0K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Townebank (25.4% relief)
Keycorp closes 25.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 8.0K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Keycorp complaint mix by product
- Checking or 3K 48.2% – 27% relief
- Mortgage 995 14.4% – 20% relief
- Bank account 952 13.8% – 40% relief
- Credit card 568 8.2% – 17% relief
- Student loan 508 7.4% – 19% relief
- Credit card 288 4.2% – 31% relief
- Debt collection 262 3.8% – 13% relief
Heavy-volume mix: how Keycorp's 8.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 3.3K |
| Mortgage | 995 |
| Bank account or service | 952 |
| Credit card or prepaid card | 568 |
| Student loan | 508 |
| Credit card | 288 |
| Debt collection | 262 |
| Credit reporting, credit repair services, or other personal consumer reports | 221 |
| Credit reporting or other personal consumer reports | 200 |
| Money transfer, virtual currency, or money service | 191 |
| Vehicle loan or lease | 144 |
| Consumer Loan | 141 |
| Payday loan, title loan, or personal loan | 104 |
| Prepaid card | 68 |
| Payday loan, title loan, personal loan, or advance loan | 41 |
| Money transfers | 11 |
| Credit reporting | 8 |
| Debt or credit management | 4 |
| Other financial service | 1 |
Nationwide filing states for Keycorp
Top states by attributed volume, heavy-filing company
- Leading state
- NY
- 23.9% of this company's filings
Keycorp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 422
- +6933.3% vs 2011
Top States
| State | Complaints |
|---|---|
| NY | 1.9K |
| OH | 1.2K |
| WA | 704 |
| PA | 500 |
| CT | 438 |
| OR | 353 |
| CO | 338 |
| CA | 242 |
| IN | 221 |
| FL | 195 |
| MI | 172 |
| NJ | 165 |
| IL | 164 |
| ME | 156 |
| UT | 130 |
| TX | 122 |
| MA | 115 |
| ID | 88 |
| NC | 68 |
| VT | 55 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 2.0K |
| Account opening, closing, or management | 442 |
| Opening an account | 379 |
| Closing an account | 360 |
| Trouble during payment process | 334 |
| Problem with a lender or other company charging your account | 299 |
| Incorrect information on your report | 274 |
| Problem caused by your funds being low | 261 |
| Deposits and withdrawals | 223 |
| Loan servicing, payments, escrow account | 172 |
| Problems caused by my funds being low | 156 |
| Problem with a purchase shown on your statement | 154 |
| Managing the loan or lease | 144 |
| Dealing with my lender or servicer | 135 |
| Repaying your loan | 126 |
| Loan modification,collection,foreclosure | 118 |
| Problem with a purchase or transfer | 116 |
| Problem getting a card or closing an account | 115 |
| Struggling to pay mortgage | 108 |
| Improper use of your report | 99 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 6 | 100% |
| 2012 | 329 | 98.8% |
| 2013 | 300 | 99.7% |
| 2014 | 313 | 98.4% |
| 2015 | 361 | 99.4% |
| 2016 | 503 | 99.6% |
| 2017 | 715 | 99.7% |
| 2018 | 593 | 99.5% |
| 2019 | 499 | 100% |
| 2020 | 626 | 99.8% |
| 2021 | 637 | 99.8% |
| 2022 | 632 | 100% |
| 2023 | 674 | 100% |
| 2024 | 620 | 100% |
| 2025 | 804 | 100% |
| 2026 | 422 | 100% |
Source: CFPB Consumer Complaint Database
Keycorp in the higher-relief third
Keycorp's 8,034 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 34.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25. Closed-with-relief 25.2% sits in the upper third of the corpus.
Keycorp closes 25.2% with monetary or non-monetary relief and answers 99.7% inside the CFPB window; 73.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Keycorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Keycorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Keycorp (#83 of 342; 99.7% timely; 25.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share