Keycorp
8.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Keycorp complaint mix by product
- Checking or 3K 48.2% – 27% relief
- Mortgage 995 14.4% – 20% relief
- Bank account 952 13.8% – 40% relief
- Credit card 568 8.2% – 17% relief
- Student loan 508 7.4% – 19% relief
- Credit card 288 4.2% – 31% relief
- Debt collection 262 3.8% – 13% relief
How Keycorp's 8.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 3.3K |
| Mortgage | 995 |
| Bank account or service | 952 |
| Credit card or prepaid card | 568 |
| Student loan | 508 |
| Credit card | 288 |
| Debt collection | 262 |
| Credit reporting, credit repair services, or other personal consumer reports | 221 |
| Credit reporting or other personal consumer reports | 200 |
| Money transfer, virtual currency, or money service | 191 |
| Vehicle loan or lease | 144 |
| Consumer Loan | 141 |
| Payday loan, title loan, or personal loan | 104 |
| Prepaid card | 68 |
| Payday loan, title loan, personal loan, or advance loan | 41 |
| Money transfers | 11 |
| Credit reporting | 8 |
| Debt or credit management | 4 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 1.9K |
| OH | 1.2K |
| WA | 704 |
| PA | 500 |
| CT | 438 |
| OR | 353 |
| CO | 338 |
| CA | 242 |
| IN | 221 |
| FL | 195 |
| MI | 172 |
| NJ | 165 |
| IL | 164 |
| ME | 156 |
| UT | 130 |
| TX | 122 |
| MA | 115 |
| ID | 88 |
| NC | 68 |
| VT | 55 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 2.0K |
| Account opening, closing, or management | 442 |
| Opening an account | 379 |
| Closing an account | 360 |
| Trouble during payment process | 334 |
| Problem with a lender or other company charging your account | 299 |
| Incorrect information on your report | 274 |
| Problem caused by your funds being low | 261 |
| Deposits and withdrawals | 223 |
| Loan servicing, payments, escrow account | 172 |
| Problems caused by my funds being low | 156 |
| Problem with a purchase shown on your statement | 154 |
| Managing the loan or lease | 144 |
| Dealing with my lender or servicer | 135 |
| Repaying your loan | 126 |
| Loan modification,collection,foreclosure | 118 |
| Problem with a purchase or transfer | 116 |
| Problem getting a card or closing an account | 115 |
| Struggling to pay mortgage | 108 |
| Improper use of your report | 99 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 6 | 100% |
| 2012 | 329 | 98.8% |
| 2013 | 300 | 99.7% |
| 2014 | 313 | 98.4% |
| 2015 | 361 | 99.4% |
| 2016 | 503 | 99.6% |
| 2017 | 715 | 99.7% |
| 2018 | 593 | 99.5% |
| 2019 | 499 | 100% |
| 2020 | 626 | 99.8% |
| 2021 | 637 | 99.8% |
| 2022 | 632 | 100% |
| 2023 | 674 | 100% |
| 2024 | 620 | 100% |
| 2025 | 804 | 100% |
| 2026 | 422 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Keycorp
Keycorp's 8,034 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. Only 34.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-25.
Keycorp answers 99.7% of complaints inside the CFPB's tracked window and closes 73.8% with a written explanation. 25.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Keycorp.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Keycorp have?
8,034, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Keycorp respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Keycorp?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.