Suntrust Banks, Inc.
9.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Suntrust Banks, Inc. complaint mix by product
- Mortgage 4K 41.2% – 29% relief
- Bank account 3K 28.4% – 38% relief
- Checking or 2K 20.1% – 17% relief
- Credit reporting, 264 2.9% – 16% relief
- Consumer Loan 258 2.9% – 24% relief
- Credit card 224 2.5% – 38% relief
- Credit card 181 2.0% – 18% relief
How Suntrust Banks, Inc.'s 9.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.7K |
| Bank account or service | 2.6K |
| Checking or savings account | 1.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 264 |
| Consumer Loan | 258 |
| Credit card | 224 |
| Credit card or prepaid card | 181 |
| Debt collection | 177 |
| Money transfer, virtual currency, or money service | 136 |
| Vehicle loan or lease | 105 |
| Student loan | 82 |
| Payday loan, title loan, or personal loan | 58 |
| Money transfers | 37 |
| Credit reporting | 19 |
| Prepaid card | 8 |
| Other financial service | 5 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 2.3K |
| GA | 1.6K |
| VA | 998 |
| MD | 763 |
| NC | 745 |
| TN | 451 |
| CA | 415 |
| TX | 208 |
| SC | 191 |
| DC | 178 |
| NY | 157 |
| PA | 120 |
| NJ | 104 |
| AZ | 84 |
| IL | 81 |
| CO | 75 |
| MI | 68 |
| OH | 66 |
| WA | 62 |
| AL | 61 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 1.4K |
| Managing an account | 1.1K |
| Account opening, closing, or management | 1.0K |
| Loan servicing, payments, escrow account | 1.0K |
| Deposits and withdrawals | 698 |
| Problems caused by my funds being low | 458 |
| Trouble during payment process | 453 |
| Closing an account | 313 |
| Application, originator, mortgage broker | 246 |
| Managing the loan or lease | 180 |
| Using a debit or ATM card | 180 |
| Making/receiving payments, sending money | 176 |
| Incorrect information on your report | 164 |
| Problem caused by your funds being low | 156 |
| Struggling to pay mortgage | 144 |
| Settlement process and costs | 125 |
| Opening an account | 124 |
| Problem with a lender or other company charging your account | 115 |
| Improper use of your report | 105 |
| Applying for a mortgage or refinancing an existing mortgage | 96 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 47 | 100% |
| 2012 | 1.1K | 99.9% |
| 2013 | 1.1K | 100% |
| 2014 | 1.1K | 99.8% |
| 2015 | 1.2K | 99.9% |
| 2016 | 1.3K | 100% |
| 2017 | 1.2K | 99.8% |
| 2018 | 1.2K | 100% |
| 2019 | 1.3K | 100% |
| 2020 | 137 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Suntrust Banks, Inc.
Suntrust Banks, Inc.'s 9,634 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. Only 22.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2020-02-25.
Suntrust Banks, Inc. answers 99.9% of complaints inside the CFPB's tracked window and closes 71.6% with a written explanation. 27.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Suntrust Banks, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Suntrust Banks, Inc. have?
9,634, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Suntrust Banks, Inc. respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Suntrust Banks, Inc.?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.