CFPB · Higher closed-with-relief share
Suntrust Banks, Inc.
9.6K CFPB complaints · 27.5% relief (high band) · top issue Loan modification,collection,foreclosure.
Suntrust Banks, Inc. closes 27.5% with relief (upper third) on 9.6K filings. Timely 99.9% · top product Mortgage. Allegations, not findings.
- Volume rank #67 of 342
- Higher closed-with-relief share
- +191.5% filings 2011 to 2020
CFPB relief outcome brief
CCDB company suntrust-banks-inc
27.5% relief · 99.9% timely · 9.6K filings · Mortgage
Same-product relief peers
Nearest relief peer: Royal United Mortgage LLC (26% relief)
Suntrust Banks, Inc. closes 27.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 9.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Suntrust Banks, Inc. complaint mix by product
- Mortgage 4K 41.2% – 29% relief
- Bank account 3K 28.4% – 38% relief
- Checking or 2K 20.1% – 17% relief
- Credit reporting, 264 2.9% – 16% relief
- Consumer Loan 258 2.9% – 24% relief
- Credit card 224 2.5% – 38% relief
- Credit card 181 2.0% – 18% relief
Heavy-volume mix: how Suntrust Banks, Inc.'s 9.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.7K |
| Bank account or service | 2.6K |
| Checking or savings account | 1.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 264 |
| Consumer Loan | 258 |
| Credit card | 224 |
| Credit card or prepaid card | 181 |
| Debt collection | 177 |
| Money transfer, virtual currency, or money service | 136 |
| Vehicle loan or lease | 105 |
| Student loan | 82 |
| Payday loan, title loan, or personal loan | 58 |
| Money transfers | 37 |
| Credit reporting | 19 |
| Prepaid card | 8 |
| Other financial service | 5 |
| Payday loan | 1 |
Nationwide filing states for Suntrust Banks, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 23.7% of this company's filings
Suntrust Banks, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 137
- +191.5% vs 2011
Top States
| State | Complaints |
|---|---|
| FL | 2.3K |
| GA | 1.6K |
| VA | 998 |
| MD | 763 |
| NC | 745 |
| TN | 451 |
| CA | 415 |
| TX | 208 |
| SC | 191 |
| DC | 178 |
| NY | 157 |
| PA | 120 |
| NJ | 104 |
| AZ | 84 |
| IL | 81 |
| CO | 75 |
| MI | 68 |
| OH | 66 |
| WA | 62 |
| AL | 61 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 1.4K |
| Managing an account | 1.1K |
| Account opening, closing, or management | 1.0K |
| Loan servicing, payments, escrow account | 1.0K |
| Deposits and withdrawals | 698 |
| Problems caused by my funds being low | 458 |
| Trouble during payment process | 453 |
| Closing an account | 313 |
| Application, originator, mortgage broker | 246 |
| Managing the loan or lease | 180 |
| Using a debit or ATM card | 180 |
| Making/receiving payments, sending money | 176 |
| Incorrect information on your report | 164 |
| Problem caused by your funds being low | 156 |
| Struggling to pay mortgage | 144 |
| Settlement process and costs | 125 |
| Opening an account | 124 |
| Problem with a lender or other company charging your account | 115 |
| Improper use of your report | 105 |
| Applying for a mortgage or refinancing an existing mortgage | 96 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 47 | 100% |
| 2012 | 1.1K | 99.9% |
| 2013 | 1.1K | 100% |
| 2014 | 1.1K | 99.8% |
| 2015 | 1.2K | 99.9% |
| 2016 | 1.3K | 100% |
| 2017 | 1.2K | 99.8% |
| 2018 | 1.2K | 100% |
| 2019 | 1.3K | 100% |
| 2020 | 137 | 100% |
Source: CFPB Consumer Complaint Database
Suntrust Banks, Inc. in the higher-relief third
Suntrust Banks, Inc.'s 9,634 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 22.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2020-02-25. Closed-with-relief 27.5% sits in the upper third of the corpus.
Suntrust Banks, Inc. closes 27.5% with monetary or non-monetary relief and answers 99.9% inside the CFPB window; 71.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Suntrust Banks, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Suntrust Banks, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Suntrust Banks, Inc. (#67 of 342; 99.9% timely; 27.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share