CFPB · Higher closed-with-relief share
Suntrust Banks, Inc.
9.6K CFPB complaints · 27.5% relief (high band) · top issue Loan modification,collection,foreclosure.
Suntrust Banks, Inc. closes 27.5% with relief (upper third) on 9.6K filings. Timely 99.9% · top product Mortgage. Allegations, not findings.
- Higher closed-with-relief share
- +191.5% filings 2011 to 2020
CFPB relief outcome brief
CCDB company suntrust-banks-inc
27.5% relief · 99.9% timely · 9.6K filings · Mortgage
Same-product relief peers
Nearest relief peer: Royal United Mortgage LLC (26% relief)
Suntrust Banks, Inc. closes 27.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Suntrust Banks, Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (48/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
27.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
48 / 100 percentile-benchmarked
71.6% of complaints closed with an explanation to the consumer
How 9.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Suntrust Banks, Inc. complaint mix by product
- Mortgage 4K 41.2% – 29% relief
- Bank account 3K 28.4% – 38% relief
- Checking or 2K 20.1% – 17% relief
- Credit reporting, 264 2.9% – 16% relief
- Consumer Loan 258 2.9% – 24% relief
- Credit card 224 2.5% – 38% relief
- Credit card 181 2.0% – 18% relief
Heavy-volume mix: how Suntrust Banks, Inc.'s 9.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.7K |
| Bank account or service | 2.6K |
| Checking or savings account | 1.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 264 |
| Consumer Loan | 258 |
| Credit card | 224 |
| Credit card or prepaid card | 181 |
| Debt collection | 177 |
| Money transfer, virtual currency, or money service | 136 |
| Vehicle loan or lease | 105 |
| Student loan | 82 |
| Payday loan, title loan, or personal loan | 58 |
| Money transfers | 37 |
| Credit reporting | 19 |
| Prepaid card | 8 |
| Other financial service | 5 |
| Payday loan | 1 |
Nationwide filing states for Suntrust Banks, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 23.7% of this company's filings
Suntrust Banks, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 137
- +191.5% vs 2011
Volume vs. relief
Where Suntrust Banks, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Suntrust Banks, Inc. files more complaint volume than 81% of them, and closes complaints with relief more often than 88% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 9,634 · Closed with relief: 27.5%
Top States
| State | Complaints |
|---|---|
| FL | 2.3K |
| GA | 1.6K |
| VA | 998 |
| MD | 763 |
| NC | 745 |
| TN | 451 |
| CA | 415 |
| TX | 208 |
| SC | 191 |
| DC | 178 |
| NY | 157 |
| PA | 120 |
| NJ | 104 |
| AZ | 84 |
| IL | 81 |
| CO | 75 |
| MI | 68 |
| OH | 66 |
| WA | 62 |
| AL | 61 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 1.4K |
| Managing an account | 1.1K |
| Account opening, closing, or management | 1.0K |
| Loan servicing, payments, escrow account | 1.0K |
| Deposits and withdrawals | 698 |
| Problems caused by my funds being low | 458 |
| Trouble during payment process | 453 |
| Closing an account | 313 |
| Application, originator, mortgage broker | 246 |
| Managing the loan or lease | 180 |
| Using a debit or ATM card | 180 |
| Making/receiving payments, sending money | 176 |
| Incorrect information on your report | 164 |
| Problem caused by your funds being low | 156 |
| Struggling to pay mortgage | 144 |
| Settlement process and costs | 125 |
| Opening an account | 124 |
| Problem with a lender or other company charging your account | 115 |
| Improper use of your report | 105 |
| Applying for a mortgage or refinancing an existing mortgage | 96 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 47 | 100% |
| 2012 | 1.1K | 99.9% |
| 2013 | 1.1K | 100% |
| 2014 | 1.1K | 99.8% |
| 2015 | 1.2K | 99.9% |
| 2016 | 1.3K | 100% |
| 2017 | 1.2K | 99.8% |
| 2018 | 1.2K | 100% |
| 2019 | 1.3K | 100% |
| 2020 | 137 | 100% |
Source: CFPB Consumer Complaint Database
Suntrust Banks, Inc. in the higher-relief third
Suntrust Banks, Inc.'s 9,634 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 22.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2020-02-25. Closed-with-relief 27.5% sits in the upper third of the corpus.
Suntrust Banks, Inc. closes 27.5% with monetary or non-monetary relief and answers 99.9% inside the CFPB window; 71.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Suntrust Banks, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Suntrust Banks, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Suntrust Banks, Inc. (#67 of 342; 99.9% timely; 27.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share