CFPB · Heavy filing volume
Discover Bank
44.5K CFPB complaints (heavy-volume third) · 62 states · top issue Incorrect information on your report.
Discover Bank is in the heavy-volume third with 44.5K CFPB complaints (ranks #21 of 342). Timely 100% · relief 28.6% · top product Credit card. Allegations, not findings.
- Volume rank #21 of 342
- Heavy filing volume
- +3071.9% filings 2011 to 2026
CFPB relief outcome brief
CCDB company discover-bank
28.6% relief · 100% timely · 44.5K filings · Credit card
Same-product relief peers
Nearest relief peer: American Express Company (29.4% relief)
Discover Bank closes 28.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Discover Bank's 44.5K filings include narrative text
42% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Discover Bank complaint mix by product
- Credit card 11K 25.8% – 31% relief
- Credit reporting 9K 19.9% – 28% relief
- Credit card 8K 19.6% – 25% relief
- Credit reporting, 6K 13.3% – 30% relief
- Debt collection 5K 12.6% – 34% relief
- Checking or 2K 5.0% – 25% relief
- Student loan 2K 3.8% – 21% relief
Heavy-volume mix: how Discover Bank's 44.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 11.1K |
| Credit reporting or other personal consumer reports | 8.5K |
| Credit card or prepaid card | 8.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 5.7K |
| Debt collection | 5.4K |
| Checking or savings account | 2.1K |
| Student loan | 1.6K |
| Bank account or service | 486 |
| Money transfer, virtual currency, or money service | 376 |
| Mortgage | 286 |
| Payday loan, title loan, or personal loan | 199 |
| Payday loan, title loan, personal loan, or advance loan | 125 |
| Consumer Loan | 123 |
| Credit reporting | 69 |
| Debt or credit management | 49 |
| Prepaid card | 11 |
| Money transfers | 10 |
| Vehicle loan or lease | 3 |
| Other financial service | 2 |
Nationwide filing states for Discover Bank
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 12% of this company's filings
Discover Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.8K
- +3071.9% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 5.3K |
| FL | 4.6K |
| NY | 4.0K |
| TX | 3.6K |
| GA | 2.6K |
| PA | 2.0K |
| IL | 2.0K |
| NJ | 1.9K |
| NC | 1.4K |
| MI | 1.2K |
| OH | 1.2K |
| MD | 1.1K |
| MA | 1.1K |
| VA | 1.0K |
| AZ | 802 |
| SC | 630 |
| TN | 618 |
| MO | 572 |
| NV | 557 |
| CO | 543 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 8.1K |
| Problem with a purchase shown on your statement | 5.2K |
| Improper use of your report | 4.2K |
| Attempts to collect debt not owed | 2.2K |
| Getting a credit card | 2.0K |
| Problem with a company's investigation into an existing problem | 1.9K |
| Other features, terms, or problems | 1.6K |
| Closing your account | 1.4K |
| Problem with a credit reporting company's investigation into an existing problem | 1.4K |
| Managing an account | 1.3K |
| Problem when making payments | 1.0K |
| Fees or interest | 957 |
| Took or threatened to take negative or legal action | 739 |
| Written notification about debt | 708 |
| Billing disputes | 650 |
| False statements or representation | 647 |
| Communication tactics | 545 |
| Dealing with your lender or servicer | 514 |
| Trouble using your card | 503 |
| Other | 469 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 57 | 94.7% |
| 2012 | 843 | 98.6% |
| 2013 | 899 | 100% |
| 2014 | 1.0K | 100% |
| 2015 | 1.5K | 100% |
| 2016 | 1.6K | 100% |
| 2017 | 1.8K | 100% |
| 2018 | 2.0K | 100% |
| 2019 | 2.1K | 100% |
| 2020 | 2.6K | 100% |
| 2021 | 3.3K | 100% |
| 2022 | 4.2K | 100% |
| 2023 | 5.2K | 100% |
| 2024 | 6.9K | 100% |
| 2025 | 8.6K | 100% |
| 2026 | 1.8K | 100% |
Source: CFPB Consumer Complaint Database
Discover Bank in the heavy-volume third
Discover Bank's 44,520 logged complaints reach a nationwide footprint - 62 states have at least one filing. 42% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-03-25. Volume lands in the heaviest third of the indexed company corpus (#21 of 342).
Discover Bank answers 100% of complaints inside the CFPB's tracked window and closes 71.4% with a written explanation. 28.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Discover Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Discover Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 44.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Discover Bank (#21 of 342; 100% timely; 28.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume