Discover Bank
44.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Discover Bank complaint mix by product
- Credit card 11K 25.8% – 31% relief
- Credit reporting 9K 19.9% – 28% relief
- Credit card 8K 19.6% – 25% relief
- Credit reporting, 6K 13.3% – 30% relief
- Debt collection 5K 12.6% – 34% relief
- Checking or 2K 5.0% – 25% relief
- Student loan 2K 3.8% – 21% relief
How Discover Bank's 44.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 11.1K |
| Credit reporting or other personal consumer reports | 8.5K |
| Credit card or prepaid card | 8.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 5.7K |
| Debt collection | 5.4K |
| Checking or savings account | 2.1K |
| Student loan | 1.6K |
| Bank account or service | 486 |
| Money transfer, virtual currency, or money service | 376 |
| Mortgage | 286 |
| Payday loan, title loan, or personal loan | 199 |
| Payday loan, title loan, personal loan, or advance loan | 125 |
| Consumer Loan | 123 |
| Credit reporting | 69 |
| Debt or credit management | 49 |
| Prepaid card | 11 |
| Money transfers | 10 |
| Vehicle loan or lease | 3 |
| Other financial service | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 5.3K |
| FL | 4.6K |
| NY | 4.0K |
| TX | 3.6K |
| GA | 2.6K |
| PA | 2.0K |
| IL | 2.0K |
| NJ | 1.9K |
| NC | 1.4K |
| MI | 1.2K |
| OH | 1.2K |
| MD | 1.1K |
| MA | 1.1K |
| VA | 1.0K |
| AZ | 802 |
| SC | 630 |
| TN | 618 |
| MO | 572 |
| NV | 557 |
| CO | 543 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 8.1K |
| Problem with a purchase shown on your statement | 5.2K |
| Improper use of your report | 4.2K |
| Attempts to collect debt not owed | 2.2K |
| Getting a credit card | 2.0K |
| Problem with a company's investigation into an existing problem | 1.9K |
| Other features, terms, or problems | 1.6K |
| Closing your account | 1.4K |
| Problem with a credit reporting company's investigation into an existing problem | 1.4K |
| Managing an account | 1.3K |
| Problem when making payments | 1.0K |
| Fees or interest | 957 |
| Took or threatened to take negative or legal action | 739 |
| Written notification about debt | 708 |
| Billing disputes | 650 |
| False statements or representation | 647 |
| Communication tactics | 545 |
| Dealing with your lender or servicer | 514 |
| Trouble using your card | 503 |
| Other | 469 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 57 | 94.7% |
| 2012 | 843 | 98.6% |
| 2013 | 899 | 100% |
| 2014 | 1.0K | 100% |
| 2015 | 1.5K | 100% |
| 2016 | 1.6K | 100% |
| 2017 | 1.8K | 100% |
| 2018 | 2.0K | 100% |
| 2019 | 2.1K | 100% |
| 2020 | 2.6K | 100% |
| 2021 | 3.3K | 100% |
| 2022 | 4.2K | 100% |
| 2023 | 5.2K | 100% |
| 2024 | 6.9K | 100% |
| 2025 | 8.6K | 100% |
| 2026 | 1.8K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Discover Bank
Discover Bank's 44,520 logged complaints reach a nationwide footprint - 62 states have at least one filing on record. 42% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2011 through 2026-03-25.
Discover Bank answers 100% of complaints inside the CFPB's tracked window and closes 71.4% with a written explanation. 28.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Discover Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Discover Bank have?
44,520, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Discover Bank respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Discover Bank?
"Incorrect information on your report", filed under the "Credit card" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.