Bank account or service

86.2K consumer complaints filed with the CFPB

This page summarizes consumer complaints about Bank account or service products filed with the CFPB. 86,198 complaints have been filed across 454 companies. The most commonly reported issue is "Account opening, closing, or management".

86.2K

Total Complaints

454

Companies

Account opening, closing, or management

Top Issue

Companies with Most Bank account or service Complaints

#	Company	Complaints	Timely	Relief
1	Bank of America, National Association	13.9K	98.9%	38%
2	Wells Fargo & Company	13.3K	88.5%	26.8%
3	JPMorgan Chase & Co.	9.8K	99.6%	25.4%
4	Citibank, N.a.	4.4K	99.4%	48.4%
5	U.S. Bancorp	3.7K	99.8%	27.5%
6	PNC Bank N.A.	3.5K	99.2%	22.4%
7	TD Bank Us Holding Company	3.1K	99.8%	49.5%
8	Suntrust Banks, Inc.	2.6K	99.9%	37.9%
9	Capital One Financial Corporation	2.4K	99.5%	17.2%
10	Citizens Financial Group, Inc.	2.0K	100%	46.8%
11	Regions Financial Corporation	1.9K	96.5%	38.5%
12	BB&T Corporation	1.7K	99.8%	9.6%
13	Fifth Third Financial Corporation	1.5K	99.8%	31.8%
14	Santander Bank, National Association	1.4K	99.3%	15.6%
15	United Services Automobile Association	1.4K	99.2%	30.4%
16	HSBC North America Holdings Inc.	1.0K	98.4%	22%
17	M&T Bank Corporation	1.0K	99.5%	18.8%
18	Navy Federal Credit Union	974	99.6%	17.7%
19	Bbva Financial Corporation	955	100%	34.6%
20	Keycorp	952	99.5%	40.4%
21	Tcf National Bank	895	99.2%	47.4%
22	Paypal Holdings, Inc	802	99.6%	46.4%
23	Huntington National Bank, the	797	99.7%	40.9%
24	Ally Financial Inc.	777	100%	42.7%
25	Synchrony Financial	743	100%	32%
26	Comerica	743	99.6%	29.1%
27	Discover Bank	486	100%	34.8%
28	Bank of the West	458	93.9%	32.5%
29	American Express Company	447	100%	34.9%
30	U.S. Bank National Association - San Francisco Main Branch	385	99%	25.7%
31	BMO Bank National Association	365	99.5%	18.6%
32	First Niagara Financial Group, Inc.	293	96.9%	30.7%
33	Fidelity National Information Services, Inc. (FNIS)	238	98.7%	0%
34	People'S United Bank, National Association	235	98.7%	21.7%
35	Webster Bank, National Association	228	99.1%	38.2%
36	Huntington National Bank, the - Firstmerit Bank, N.a. Branch	217	99.5%	28.6%
37	Scottrade Bank	191	99%	1%
38	Popular Bank	186	97.8%	34.4%
39	First Data Corporation	184	89.1%	9.2%
40	Flagstar Bank, National Association	177	100%	14.1%
41	Zions Bancorporation	169	99.4%	26%
42	Banco Popular De Puerto Rico	168	100%	19.6%
43	Bank of New York Mellon Corporation, the	166	99.4%	32.5%
44	Pentagon Federal Credit Union	165	99.4%	31.5%
45	Empowerment Ventures, LLC	149	97.3%	79.9%
46	Netspend Corporation	147	100%	10.9%
47	First Citizens Bancshares, Inc.	144	99.3%	16%
48	First Horizon Bank	137	99.3%	25.5%
49	Associated Banc-Corp	136	100%	36.8%
50	Cit Bank, National Association	135	88.1%	20%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for Bank account or service

86,198 consumer complaints have been filed with the CFPB under the "Bank account or service" product category, naming 454 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system, the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within Bank account or service, the single most common underlying consumer complaint is "Account opening, closing, or management". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief, two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share, the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around Bank account or service, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology - how this data is sourced, computed, and verified.

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Compiled by PlainComplaint Editorial, Consumer Complaints Editorial Team

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.

Bank account or service

Companies with Most Bank account or service Complaints

What the CFPB Record Shows for Bank account or service

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