CFPB · Heavy filing volume
Paypal Holdings, Inc
38.9K CFPB complaints (heavy-volume third) · 62 states · top issue Managing, opening, or closing your mobile wallet account.
Paypal Holdings, Inc is in the heavy-volume third with 38.9K CFPB complaints (ranks #23 of 342). Timely 99.9% · relief 33.2% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Volume rank #23 of 342
- Heavy filing volume
- +2710.7% filings 2013 to 2026
CFPB relief outcome brief
CCDB company paypal-holdings-inc
33.2% relief · 99.9% timely · 38.9K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Chime Inc. (33.8% relief)
Paypal Holdings, Inc closes 33.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Paypal Holdings, Inc's 38.9K filings include narrative text
55.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Paypal Holdings, Inc complaint mix by product
- Money transfer, 28K 73.6% – 31% relief
- Checking or 4K 10.3% – 32% relief
- Debt collection 2K 4.4% – 58% relief
- Credit card 2K 4.3% – 34% relief
- Credit card 1K 2.7% – 43% relief
- Money transfers 921 2.5% – 43% relief
- Bank account 802 2.1% – 46% relief
Heavy-volume mix: how Paypal Holdings, Inc's 38.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 27.6K |
| Checking or savings account | 3.9K |
| Debt collection | 1.6K |
| Credit card | 1.6K |
| Credit card or prepaid card | 1.0K |
| Money transfers | 921 |
| Bank account or service | 802 |
| Prepaid card | 671 |
| Payday loan, title loan, personal loan, or advance loan | 179 |
| Credit reporting, credit repair services, or other personal consumer reports | 179 |
| Credit reporting or other personal consumer reports | 172 |
| Consumer Loan | 167 |
| Payday loan, title loan, or personal loan | 79 |
| Debt or credit management | 37 |
| Payday loan | 24 |
| Other financial service | 13 |
| Credit reporting | 3 |
| Mortgage | 2 |
| Student loan | 1 |
Nationwide filing states for Paypal Holdings, Inc
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 12.2% of this company's filings
Paypal Holdings, Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5.8K
- +2710.7% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 4.7K |
| FL | 2.7K |
| NY | 2.7K |
| TX | 2.7K |
| PA | 1.4K |
| IL | 1.3K |
| GA | 1.3K |
| NJ | 1.2K |
| OH | 1.0K |
| VA | 970 |
| NC | 956 |
| MI | 913 |
| WA | 848 |
| MA | 848 |
| MD | 759 |
| CO | 715 |
| AZ | 711 |
| TN | 640 |
| MO | 547 |
| OR | 521 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing, opening, or closing your mobile wallet account | 7.3K |
| Fraud or scam | 5.7K |
| Unauthorized transactions or other transaction problem | 5.2K |
| Trouble accessing funds in your mobile or digital wallet | 3.2K |
| Other transaction problem | 2.6K |
| Managing an account | 2.5K |
| Money was not available when promised | 1.4K |
| Problem with a purchase shown on your statement | 1.1K |
| Attempts to collect debt not owed | 921 |
| Confusing or missing disclosures | 747 |
| Problem with a lender or other company charging your account | 732 |
| Unexpected or other fees | 643 |
| Other service problem | 608 |
| Closing an account | 513 |
| Other transaction issues | 301 |
| Account opening, closing, or management | 299 |
| Problem with a purchase or transfer | 284 |
| Making/receiving payments, sending money | 242 |
| Problem adding money | 225 |
| Other features, terms, or problems | 220 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 206 | 99.5% |
| 2014 | 586 | 99% |
| 2015 | 1.0K | 99.5% |
| 2016 | 1.2K | 99.9% |
| 2017 | 870 | 100% |
| 2018 | 987 | 99.9% |
| 2019 | 1.6K | 100% |
| 2020 | 2.5K | 99.8% |
| 2021 | 5.4K | 99.9% |
| 2022 | 3.4K | 99.8% |
| 2023 | 3.8K | 99.9% |
| 2024 | 4.1K | 100% |
| 2025 | 7.4K | 100% |
| 2026 | 5.8K | 100% |
Source: CFPB Consumer Complaint Database
Paypal Holdings, Inc in the heavy-volume third
Paypal Holdings, Inc's 38,942 logged complaints reach a nationwide footprint - 62 states have at least one filing. 55.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#23 of 342).
Paypal Holdings, Inc answers 99.9% of complaints inside the CFPB's tracked window and closes 66.2% with a written explanation. 33.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Managing, opening, or closing your mobile wallet account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Paypal Holdings, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Paypal Holdings, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 38.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Paypal Holdings, Inc (#23 of 342; 99.9% timely; 33.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume