Paypal Holdings, Inc
38.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Paypal Holdings, Inc complaint mix by product
- Money transfer, 28K 73.6% – 31% relief
- Checking or 4K 10.3% – 32% relief
- Debt collection 2K 4.4% – 58% relief
- Credit card 2K 4.3% – 34% relief
- Credit card 1K 2.7% – 43% relief
- Money transfers 921 2.5% – 43% relief
- Bank account 802 2.1% – 46% relief
How Paypal Holdings, Inc's 38.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 27.6K |
| Checking or savings account | 3.9K |
| Debt collection | 1.6K |
| Credit card | 1.6K |
| Credit card or prepaid card | 1.0K |
| Money transfers | 921 |
| Bank account or service | 802 |
| Prepaid card | 671 |
| Payday loan, title loan, personal loan, or advance loan | 179 |
| Credit reporting, credit repair services, or other personal consumer reports | 179 |
| Credit reporting or other personal consumer reports | 172 |
| Consumer Loan | 167 |
| Payday loan, title loan, or personal loan | 79 |
| Debt or credit management | 37 |
| Payday loan | 24 |
| Other financial service | 13 |
| Credit reporting | 3 |
| Mortgage | 2 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 4.7K |
| FL | 2.7K |
| NY | 2.7K |
| TX | 2.7K |
| PA | 1.4K |
| IL | 1.3K |
| GA | 1.3K |
| NJ | 1.2K |
| OH | 1.0K |
| VA | 970 |
| NC | 956 |
| MI | 913 |
| WA | 848 |
| MA | 848 |
| MD | 759 |
| CO | 715 |
| AZ | 711 |
| TN | 640 |
| MO | 547 |
| OR | 521 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing, opening, or closing your mobile wallet account | 7.3K |
| Fraud or scam | 5.7K |
| Unauthorized transactions or other transaction problem | 5.2K |
| Trouble accessing funds in your mobile or digital wallet | 3.2K |
| Other transaction problem | 2.6K |
| Managing an account | 2.5K |
| Money was not available when promised | 1.4K |
| Problem with a purchase shown on your statement | 1.1K |
| Attempts to collect debt not owed | 921 |
| Confusing or missing disclosures | 747 |
| Problem with a lender or other company charging your account | 732 |
| Unexpected or other fees | 643 |
| Other service problem | 608 |
| Closing an account | 513 |
| Other transaction issues | 301 |
| Account opening, closing, or management | 299 |
| Problem with a purchase or transfer | 284 |
| Making/receiving payments, sending money | 242 |
| Problem adding money | 225 |
| Other features, terms, or problems | 220 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 206 | 99.5% |
| 2014 | 586 | 99% |
| 2015 | 1.0K | 99.5% |
| 2016 | 1.2K | 99.9% |
| 2017 | 870 | 100% |
| 2018 | 987 | 99.9% |
| 2019 | 1.6K | 100% |
| 2020 | 2.5K | 99.8% |
| 2021 | 5.4K | 99.9% |
| 2022 | 3.4K | 99.8% |
| 2023 | 3.8K | 99.9% |
| 2024 | 4.1K | 100% |
| 2025 | 7.4K | 100% |
| 2026 | 5.8K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Paypal Holdings, Inc
Paypal Holdings, Inc's 38,942 logged complaints reach a nationwide footprint - 62 states have at least one filing on record. 55.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-26.
Paypal Holdings, Inc answers 99.9% of complaints inside the CFPB's tracked window and closes 66.2% with a written explanation. 33.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Managing, opening, or closing your mobile wallet account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Paypal Holdings, Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Paypal Holdings, Inc have?
38,942, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Paypal Holdings, Inc respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Paypal Holdings, Inc?
"Managing, opening, or closing your mobile wallet account", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.