Popular Bank
654 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Popular Bank complaint mix by product
- Bank account 186 30.2% – 34% relief
- Checking or 184 29.9% – 7% relief
- Mortgage 123 20.0% – 17% relief
- Consumer Loan 60 9.8% – 5% relief
- Payday loan 31 5.0% – 3% relief
- Credit card 16 2.6% – 31% relief
- Debt collection 15 2.4% – 0% relief
How Popular Bank's 654 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 186 |
| Checking or savings account | 184 |
| Mortgage | 123 |
| Consumer Loan | 60 |
| Payday loan | 31 |
| Credit card | 16 |
| Debt collection | 15 |
| Payday loan, title loan, or personal loan | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Credit card or prepaid card | 5 |
| Money transfer, virtual currency, or money service | 5 |
| Money transfers | 3 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Other financial service | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 189 |
| FL | 85 |
| CA | 83 |
| NJ | 49 |
| IL | 46 |
| TX | 22 |
| GA | 13 |
| CO | 12 |
| AZ | 11 |
| NC | 10 |
| OH | 9 |
| WA | 9 |
| MI | 8 |
| VA | 8 |
| AL | 7 |
| MA | 6 |
| PA | 6 |
| MD | 5 |
| NV | 5 |
| IN | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 130 |
| Account opening, closing, or management | 112 |
| Loan servicing, payments, escrow account | 41 |
| Deposits and withdrawals | 36 |
| Closing an account | 30 |
| Taking out the loan or lease | 27 |
| Loan modification,collection,foreclosure | 26 |
| Trouble during payment process | 18 |
| Opening an account | 16 |
| Applied for loan/did not receive money | 15 |
| Managing the loan or lease | 15 |
| Struggling to pay mortgage | 15 |
| Making/receiving payments, sending money | 14 |
| Problems caused by my funds being low | 13 |
| Using a debit or ATM card | 11 |
| Incorrect information on your report | 11 |
| Shopping for a loan or lease | 7 |
| Closing on a mortgage | 7 |
| Shopping for a line of credit | 6 |
| Payment to acct not credited | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 2 | 100% |
| 2012 | 30 | 100% |
| 2013 | 39 | 100% |
| 2014 | 99 | 93.9% |
| 2015 | 103 | 99% |
| 2016 | 85 | 98.8% |
| 2017 | 82 | 98.8% |
| 2018 | 77 | 98.7% |
| 2019 | 46 | 100% |
| 2020 | 35 | 100% |
| 2021 | 45 | 100% |
| 2022 | 11 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Popular Bank
Popular Bank's 654 logged complaints reach a nationwide footprint - 42 states have at least one filing on record. Only 17.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2022-06-27.
Popular Bank answers 98.5% of complaints inside the CFPB's tracked window and closes 82.7% with a written explanation. 16.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Popular Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Popular Bank have?
654, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Popular Bank respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Popular Bank?
"Managing an account", filed under the "Bank account or service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.