CFPB · Diversified product mix
Popular Bank
654 CFPB complaints · diversified mix (top product 28.4%) · top issue Managing an account.
Popular Bank: top product "Bank account or service" is only 28.4% of 654 - multi-bucket mix. Timely 98.5% · relief 16.8%. Allegations, not findings.
- Diversified product mix
- +450% filings 2011 to 2022
CFPB relief outcome brief
CCDB company popular-bank
16.8% relief · 98.5% timely · 654 filings · Bank account or service
Same-product relief peers
Nearest relief peer: Huntington National Bank, the - Firstmerit Bank, N.a. Branch (21.6% relief)
Popular Bank closes 16.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 654 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Popular Bank complaint mix by product
- Bank account 186 30.2% – 34% relief
- Checking or 184 29.9% – 7% relief
- Mortgage 123 20.0% – 17% relief
- Consumer Loan 60 9.8% – 5% relief
- Payday loan 31 5.0% – 3% relief
- Credit card 16 2.6% – 31% relief
- Debt collection 15 2.4% – 0% relief
How Popular Bank's 654 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 186 |
| Checking or savings account | 184 |
| Mortgage | 123 |
| Consumer Loan | 60 |
| Payday loan | 31 |
| Credit card | 16 |
| Debt collection | 15 |
| Payday loan, title loan, or personal loan | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Credit card or prepaid card | 5 |
| Money transfer, virtual currency, or money service | 5 |
| Money transfers | 3 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Other financial service | 1 |
| Student loan | 1 |
Nationwide filing states for Popular Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 28.9% of this company's filings
Popular Bank rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 11
- +450% vs 2011
Top States
| State | Complaints |
|---|---|
| NY | 189 |
| FL | 85 |
| CA | 83 |
| NJ | 49 |
| IL | 46 |
| TX | 22 |
| GA | 13 |
| CO | 12 |
| AZ | 11 |
| NC | 10 |
| OH | 9 |
| WA | 9 |
| MI | 8 |
| VA | 8 |
| AL | 7 |
| MA | 6 |
| PA | 6 |
| MD | 5 |
| NV | 5 |
| IN | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 130 |
| Account opening, closing, or management | 112 |
| Loan servicing, payments, escrow account | 41 |
| Deposits and withdrawals | 36 |
| Closing an account | 30 |
| Taking out the loan or lease | 27 |
| Loan modification,collection,foreclosure | 26 |
| Trouble during payment process | 18 |
| Opening an account | 16 |
| Applied for loan/did not receive money | 15 |
| Managing the loan or lease | 15 |
| Struggling to pay mortgage | 15 |
| Making/receiving payments, sending money | 14 |
| Problems caused by my funds being low | 13 |
| Using a debit or ATM card | 11 |
| Incorrect information on your report | 11 |
| Shopping for a loan or lease | 7 |
| Closing on a mortgage | 7 |
| Shopping for a line of credit | 6 |
| Payment to acct not credited | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 2 | 100% |
| 2012 | 30 | 100% |
| 2013 | 39 | 100% |
| 2014 | 99 | 93.9% |
| 2015 | 103 | 99% |
| 2016 | 85 | 98.8% |
| 2017 | 82 | 98.8% |
| 2018 | 77 | 98.7% |
| 2019 | 46 | 100% |
| 2020 | 35 | 100% |
| 2021 | 45 | 100% |
| 2022 | 11 | 100% |
Source: CFPB Consumer Complaint Database
Popular Bank spreads across product buckets
Popular Bank's 654 logged complaints reach a nationwide footprint - 42 states have at least one filing. Only 17.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2022-06-27.
Popular Bank answers 98.5% of complaints inside the CFPB's tracked window and closes 82.7% with a written explanation. 16.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Popular Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Popular Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 654.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Popular Bank (98.5% timely; 16.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix