CFPB · Slower timely-response band

First Data Corporation

1.2K CFPB complaints · 93% timely (slow band) · top issue Cont'd attempts collect debt not owed.

Products ↓ All companies
1.2K CFPB complaints

First Data Corporation answers 93% on time (lower third) across 1.2K filings. Relief 11% · top product Debt collection. Allegations, not findings.

  • Slower timely-response band
  • +257.1% filings 2012 to 2020

CFPB relief outcome brief

CCDB company first-data-corporation

11% relief · 93% timely · 1.2K filings · Debt collection

Same-product relief peers

Nearest relief peer: Pinnacle Credit Services, LLC (10.9% relief)

First Data Corporation (this)11%Community Choice Financial,Inc.2.6%Stellar Recovery, Inc.0.1%Paramount Recovery Systems,L.P.3.9%Carvana Group, LLC0.3%
Closed-with-relief % among First Data Corporation and nearest filing-volume peers

First Data Corporation closes 11% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

First Data Corporation scores strongest on timely response (88/100 percentile-benchmarked) and weakest on relief provided (51/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

69 /100 grade C

Relief provided

51 / 100 percentile-benchmarked

11% of complaints closed with relief to the consumer

Timely response

88 / 100 percentile-benchmarked

93% of complaints answered inside the CFPB 15-day window

Closed with explanation

77 / 100 percentile-benchmarked

87.5% of complaints closed with an explanation to the consumer

How 1.2K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 93.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.0%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

First Data Corporation complaint mix by product

Total complaints: 1.2K

First Data Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 502 complaints (45.9%), resolution 13.5% Debt collection 45.9% Bank account: 184 complaints (16.8%), resolution 9.2% Bank account 16.8% Credit card: 124 complaints (11.3%), resolution 8.1% Credit card 11.3% Credit reporting,: 86 complaints (7.9%), resolution 2.3% Credit reporting, 7.9% Checking or: 83 complaints (7.6%), resolution 13.3% Checking or 7.6% Credit reporting: 81 complaints (7.4%), resolution 12.3% Credit reporting 7.4% Money transfer,: 34 complaints (3.1%), resolution 5.9%
  • Debt collection 502 45.9% – 14% relief
  • Bank account 184 16.8% – 9% relief
  • Credit card 124 11.3% – 8% relief
  • Credit reporting, 86 7.9% – 2% relief
  • Checking or 83 7.6% – 13% relief
  • Credit reporting 81 7.4% – 12% relief
  • Money transfer, 34 3.1% – 6% relief

Lighter-volume mix: how First Data Corporation's 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Debt collection 502
Bank account or service 184
Credit card or prepaid card 124
Credit reporting, credit repair services, or other personal consumer reports 86
Checking or savings account 83
Credit reporting 81
Money transfer, virtual currency, or money service 34
Prepaid card 31
Credit card 28
Other financial service 25
Consumer Loan 10
Money transfers 9
Payday loan 2
Mortgage 1
Payday loan, title loan, or personal loan 1
Student loan 1

Nationwide filing states for First Data Corporation

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
CA
12.6% of this company's filings
CA151TX116FL84NY53GA47NC41IL40OH37

First Data Corporation rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2020
25
+257.1% vs 2012
050100150200250 201220132014201520162017201820192020 25

Volume vs. relief

Where First Data Corporation sits on volume vs. relief

Among the 342 companies large enough to be indexed on PlainComplaint, First Data Corporation files more complaint volume than 11% of them, and closes complaints with relief more often than 69% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.

First Data Corporation vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile. 2×2 strategic matrix plotting 30 entities by Volume percentile (X) and Relief percentile (Y), with a crosshair dividing the plot into four quadrants. High volume, high reliefLow volume, high reliefHigh volume, low reliefLow volume, low relief 020406080 020406080100 Volume percentile Relief percentile
First Data Corporation vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile.

Total complaints: 1,202 · Closed with relief: 11.0%

Top States

State Complaints
CA 151
TX 116
FL 84
NY 53
GA 47
NC 41
IL 40
OH 37
MD 32
TN 31
LA 30
NJ 30
MI 29
VA 27
WA 26
PA 25
IN 23
NV 21
SC 20
OK 20

Top Issues

Issue Complaints
Cont'd attempts collect debt not owed 206
Attempts to collect debt not owed 142
Account opening, closing, or management 61
Making/receiving payments, sending money 60
Managing an account 57
Incorrect information on credit report 52
Incorrect information on your report 50
Deposits and withdrawals 43
False statements or representation 41
Problem with a purchase or transfer 37
Communication tactics 35
Disclosure verification of debt 32
Trouble using the card 31
Unexpected or other fees 20
Written notification about debt 20
Fraud or scam 19
Customer service / Customer relations 17
Problem with a lender or other company charging your account 16
Managing, opening, or closing account 13
Using a debit or ATM card 13

Yearly Trend

Year Complaints Timely
2012 7 100%
2013 52 61.5%
2014 179 67.6%
2015 196 97.4%
2016 183 100%
2017 186 100%
2018 195 100%
2019 179 100%
2020 25 96%

Source: CFPB Consumer Complaint Database

First Data Corporation in the slower-timely third

First Data Corporation's 1,202 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 33.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2020-03-03. Timely response 93% sits in the lower third of the corpus.

First Data Corporation answers 93% of complaints inside the CFPB's tracked window (timely band: slow) and closes 11% with relief; 87.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Cont'd attempts collect debt not owed."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Data Corporation.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for First Data Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.2K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 93%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for First Data Corporation (#305 of 342; 93% timely; 11% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band