CFPB · Lighter filing volume
Bank of New York Mellon Corporation, the
1.0K CFPB complaints (light-volume third) · 46 states · top issue Managing an account.
Bank of New York Mellon Corporation, the is in the light-volume third with 1.0K CFPB complaints (ranks #336 of 342). Timely 96.7% · relief 9.5% · top product Checking or savings account. Allegations, not findings.
- Lighter filing volume
- +4300% filings 2011 to 2026
CFPB relief outcome brief
CCDB company bank-of-new-york-mellon-corporation-the
9.5% relief · 96.7% timely · 1.0K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Mercury Technologies, Inc. (9.5% relief)
Bank of New York Mellon Corporation, the closes 9.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Bank of New York Mellon Corporation, the scores strongest on timely response (94/100 percentile-benchmarked) and weakest on relief provided (44/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
44 / 100 percentile-benchmarked
9.5% of complaints closed with relief to the consumer
Timely response
94 / 100 percentile-benchmarked
96.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
81 / 100 percentile-benchmarked
89.8% of complaints closed with an explanation to the consumer
How 1.0K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank of New York Mellon Corporation, the complaint mix by product
- Checking or 263 27.4% – 8% relief
- Money transfer, 226 23.5% – 1% relief
- Mortgage 185 19.3% – 4% relief
- Bank account 166 17.3% – 33% relief
- Credit card 48 5.0% – 6% relief
- Debt collection 45 4.7% – 0% relief
- Credit reporting 28 2.9% – 0% relief
Lighter-volume mix: how Bank of New York Mellon Corporation, the's 1.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 263 |
| Money transfer, virtual currency, or money service | 226 |
| Mortgage | 185 |
| Bank account or service | 166 |
| Credit card | 48 |
| Debt collection | 45 |
| Credit reporting or other personal consumer reports | 28 |
| Credit card or prepaid card | 27 |
| Vehicle loan or lease | 10 |
| Money transfers | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt or credit management | 4 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Consumer Loan | 1 |
Nationwide filing states for Bank of New York Mellon Corporation, the
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 15.6% of this company's filings
Bank of New York Mellon Corporation, the rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 44
- +4300% vs 2011
Volume vs. relief
Where Bank of New York Mellon Corporation, the sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Bank of New York Mellon Corporation, the files more complaint volume than 2% of them, and closes complaints with relief more often than 67% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,018 · Closed with relief: 9.5%
Top States
| State | Complaints |
|---|---|
| CA | 159 |
| NY | 90 |
| FL | 82 |
| GA | 53 |
| TX | 52 |
| PA | 49 |
| NJ | 33 |
| OH | 26 |
| IL | 23 |
| VA | 23 |
| CT | 21 |
| MA | 20 |
| NC | 19 |
| MI | 18 |
| CO | 18 |
| MD | 17 |
| AZ | 17 |
| DE | 16 |
| NV | 15 |
| OR | 13 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 199 |
| Other transaction problem | 116 |
| Struggling to pay mortgage | 100 |
| Account opening, closing, or management | 74 |
| Money was not available when promised | 58 |
| Trouble during payment process | 54 |
| Deposits and withdrawals | 50 |
| Problem with a lender or other company charging your account | 28 |
| Problem with a purchase shown on your statement | 28 |
| Fraud or scam | 28 |
| Attempts to collect debt not owed | 27 |
| Closing an account | 26 |
| Making/receiving payments, sending money | 18 |
| Getting a credit card | 17 |
| Using a debit or ATM card | 14 |
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Confusing or missing disclosures | 12 |
| Problem when making payments | 12 |
| Improper use of your report | 11 |
| Took or threatened to take negative or legal action | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 39 | 100% |
| 2013 | 37 | 100% |
| 2014 | 35 | 100% |
| 2015 | 28 | 96.4% |
| 2016 | 41 | 100% |
| 2017 | 37 | 97.3% |
| 2018 | 40 | 100% |
| 2019 | 36 | 100% |
| 2020 | 56 | 98.2% |
| 2021 | 53 | 98.1% |
| 2022 | 101 | 96% |
| 2023 | 140 | 98.6% |
| 2024 | 159 | 98.7% |
| 2025 | 171 | 90.1% |
| 2026 | 44 | 88.6% |
Source: CFPB Consumer Complaint Database
Bank of New York Mellon Corporation, the in the light-volume third
Bank of New York Mellon Corporation, the's 1,018 logged complaints reach a nationwide footprint - 46 states have at least one filing. Only 31.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-09. Volume lands in the lightest third of the indexed company corpus (#336 of 342).
Bank of New York Mellon Corporation, the answers 96.7% of complaints inside the CFPB's tracked window and closes 89.8% with a written explanation. 9.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of New York Mellon Corporation, the.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bank of New York Mellon Corporation, the: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bank of New York Mellon Corporation, the (#336 of 342; 96.7% timely; 9.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume