2026 data Public-data reference Official source

Bank of New York Mellon Corporation, the

1.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.0K
Total Complaints
96.7%
Timely Response
0%
Disputed
9.5%
Relief Provided
46
States Active
2011
Since

Data updated June 2026

Timely response rate 96.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 9.5%
Industry median

Share closed with monetary or non-monetary relief.

Bank of New York Mellon Corporation, the complaint mix by product

Total complaints: 1.0K

Bank of New York Mellon Corporation, the complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.0K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 263 complaints (27.4%), resolution 8.4% Checking or 27.4% Money transfer,: 226 complaints (23.5%), resolution 1.3% Money transfer, 23.5% Mortgage: 185 complaints (19.3%), resolution 3.8% Mortgage 19.3% Bank account: 166 complaints (17.3%), resolution 32.5% Bank account 17.3% Credit card: 48 complaints (5.0%), resolution 6.3% Debt collection: 45 complaints (4.7%), resolution 0.0% Credit reporting: 28 complaints (2.9%), resolution 0.0%
  • Checking or 263 27.4% – 8% relief
  • Money transfer, 226 23.5% – 1% relief
  • Mortgage 185 19.3% – 4% relief
  • Bank account 166 17.3% – 33% relief
  • Credit card 48 5.0% – 6% relief
  • Debt collection 45 4.7% – 0% relief
  • Credit reporting 28 2.9% – 0% relief

How Bank of New York Mellon Corporation, the's 1.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 263
Money transfer, virtual currency, or money service 226
Mortgage 185
Bank account or service 166
Credit card 48
Debt collection 45
Credit reporting or other personal consumer reports 28
Credit card or prepaid card 27
Vehicle loan or lease 10
Money transfers 6
Credit reporting, credit repair services, or other personal consumer reports 5
Debt or credit management 4
Payday loan, title loan, personal loan, or advance loan 2
Payday loan, title loan, or personal loan 2
Consumer Loan 1

Top States

State Complaints
CA 159
NY 90
FL 82
GA 53
TX 52
PA 49
NJ 33
OH 26
IL 23
VA 23
CT 21
MA 20
NC 19
MI 18
CO 18
MD 17
AZ 17
DE 16
NV 15
OR 13

Top Issues

Issue Complaints
Managing an account 199
Other transaction problem 116
Struggling to pay mortgage 100
Account opening, closing, or management 74
Money was not available when promised 58
Trouble during payment process 54
Deposits and withdrawals 50
Problem with a lender or other company charging your account 28
Problem with a purchase shown on your statement 28
Fraud or scam 28
Attempts to collect debt not owed 27
Closing an account 26
Making/receiving payments, sending money 18
Getting a credit card 17
Using a debit or ATM card 14
Applying for a mortgage or refinancing an existing mortgage 13
Confusing or missing disclosures 12
Problem when making payments 12
Improper use of your report 11
Took or threatened to take negative or legal action 10

Yearly Trend

Year Complaints Timely
2011 1 100%
2012 39 100%
2013 37 100%
2014 35 100%
2015 28 96.4%
2016 41 100%
2017 37 97.3%
2018 40 100%
2019 36 100%
2020 56 98.2%
2021 53 98.1%
2022 101 96%
2023 140 98.6%
2024 159 98.7%
2025 171 90.1%
2026 44 88.6%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Bank of New York Mellon Corporation, the

Bank of New York Mellon Corporation, the's 1,018 logged complaints reach a nationwide footprint - 46 states have at least one filing on record. Only 31.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-09.

Bank of New York Mellon Corporation, the answers 96.7% of complaints inside the CFPB's tracked window and closes 89.8% with a written explanation. 9.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of New York Mellon Corporation, the.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Bank of New York Mellon Corporation, the have?

1,018, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Bank of New York Mellon Corporation, the respond to complaints on time?

96.7% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Bank of New York Mellon Corporation, the?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.