CFPB · Slower timely-response band
Santander Bank, National Association
4.3K CFPB complaints · 94.5% timely (slow band) · top issue Account opening, closing, or management.
Santander Bank, National Association answers 94.5% on time (lower third) across 4.3K filings. Relief 8% · top product Bank account or service. Allegations, not findings.
- Volume rank #127 of 342
- Slower timely-response band
- +5800% filings 2011 to 2022
CFPB relief outcome brief
CCDB company santander-bank-national-association
8% relief · 94.5% timely · 4.3K filings · Bank account or service
Same-product relief peers
Nearest relief peer: BB&T Corporation (5.3% relief)
Santander Bank, National Association closes 8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 4.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Santander Bank, National Association complaint mix by product
- Bank account 1K 35.7% – 16% relief
- Mortgage 1K 27.8% – 6% relief
- Checking or 1K 25.4% – 1% relief
- Credit reporting, 126 3.1% – 1% relief
- Credit card 114 2.8% – 1% relief
- Credit card 106 2.6% – 15% relief
- Consumer Loan 102 2.5% – 11% relief
How Santander Bank, National Association's 4.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 1.4K |
| Mortgage | 1.1K |
| Checking or savings account | 1.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 126 |
| Credit card or prepaid card | 114 |
| Credit card | 106 |
| Consumer Loan | 102 |
| Debt collection | 80 |
| Payday loan, title loan, or personal loan | 57 |
| Money transfer, virtual currency, or money service | 55 |
| Money transfers | 18 |
| Vehicle loan or lease | 10 |
| Payday loan | 2 |
| Credit reporting | 2 |
| Other financial service | 2 |
| Student loan | 1 |
Nationwide filing states for Santander Bank, National Association
Top states by attributed CFPB complaint volume for this company
- Leading state
- MA
- 24.9% of this company's filings
Santander Bank, National Association rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 236
- +5800% vs 2011
Top States
| State | Complaints |
|---|---|
| MA | 1.1K |
| PA | 758 |
| NJ | 746 |
| NY | 641 |
| CT | 174 |
| RI | 167 |
| NH | 82 |
| FL | 81 |
| MD | 65 |
| CA | 61 |
| DE | 35 |
| NC | 29 |
| GA | 28 |
| IL | 28 |
| OH | 25 |
| VA | 21 |
| TX | 17 |
| AZ | 17 |
| IN | 14 |
| WA | 13 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 702 |
| Managing an account | 652 |
| Deposits and withdrawals | 349 |
| Loan servicing, payments, escrow account | 308 |
| Trouble during payment process | 249 |
| Loan modification,collection,foreclosure | 225 |
| Problems caused by my funds being low | 197 |
| Opening an account | 120 |
| Using a debit or ATM card | 120 |
| Closing an account | 111 |
| Incorrect information on your report | 95 |
| Problem with a lender or other company charging your account | 92 |
| Struggling to pay mortgage | 81 |
| Making/receiving payments, sending money | 78 |
| Applying for a mortgage or refinancing an existing mortgage | 72 |
| Application, originator, mortgage broker | 66 |
| Managing the loan or lease | 53 |
| Closing on a mortgage | 47 |
| Problem caused by your funds being low | 47 |
| Settlement process and costs | 36 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 4 | 100% |
| 2012 | 433 | 96.8% |
| 2013 | 524 | 100% |
| 2014 | 475 | 99.6% |
| 2015 | 362 | 100% |
| 2016 | 447 | 98.7% |
| 2017 | 389 | 99.7% |
| 2018 | 346 | 98.8% |
| 2019 | 327 | 98.2% |
| 2020 | 361 | 88.6% |
| 2021 | 370 | 88.6% |
| 2022 | 236 | 50% |
Source: CFPB Consumer Complaint Database
Santander Bank, National Association in the slower-timely third
Santander Bank, National Association's 4,274 logged complaints reach a nationwide footprint - 48 states have at least one filing. Only 21.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2022-09-23. Timely response 94.5% sits in the lower third of the corpus.
Santander Bank, National Association answers 94.5% of complaints inside the CFPB's tracked window (timely band: slow) and closes 8% with relief; 64.9% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Bank account or service" · top issue "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Santander Bank, National Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Santander Bank, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Santander Bank, National Association (#127 of 342; 94.5% timely; 8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band