CFPB · Narrative-heavy record
Netspend Corporation
5.6K CFPB complaints · 52.6% with narratives · top issue Managing an account.
Netspend Corporation: 52.6% of 5.6K filings include consumer narratives. Timely 97.7% · relief 1% · top product Credit card or prepaid card. Allegations, not findings.
- Narrative-heavy record
- +39200% filings 2013 to 2026
CFPB relief outcome brief
CCDB company netspend-corporation
1% relief · 97.7% timely · 5.6K filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: Automatic Data Processing, Inc. (0.9% relief)
Netspend Corporation closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Netspend Corporation scores strongest on closed with explanation (97/100 percentile-benchmarked) and weakest on relief provided (5/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
5 / 100 percentile-benchmarked
1% of complaints closed with relief to the consumer
Timely response
96 / 100 percentile-benchmarked
97.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.5% of complaints closed with an explanation to the consumer
Most of Netspend Corporation's 5.6K filings include narrative text
52.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Netspend Corporation complaint mix by product
- Credit card 2K 42.4% – 0% relief
- Prepaid card 1K 24.3% – 3% relief
- Checking or 1K 24.3% – 0% relief
- Money transfer, 181 3.2% – 0% relief
- Credit card 157 2.8% – 1% relief
- Bank account 147 2.6% – 11% relief
- Credit reporting, 18 0.3% – 0% relief
Heavy-volume mix: how Netspend Corporation's 5.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 2.4K |
| Prepaid card | 1.4K |
| Checking or savings account | 1.4K |
| Money transfer, virtual currency, or money service | 181 |
| Credit card | 157 |
| Bank account or service | 147 |
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Debt collection | 17 |
| Credit reporting or other personal consumer reports | 5 |
| Debt or credit management | 4 |
| Money transfers | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Netspend Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 13.9% of this company's filings
Netspend Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 393
- +39200% vs 2013
Volume vs. relief
Where Netspend Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Netspend Corporation files more complaint volume than 70% of them, and closes complaints with relief more often than 40% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 5,632 · Closed with relief: 1.0%
Top States
| State | Complaints |
|---|---|
| CA | 785 |
| TX | 475 |
| FL | 363 |
| NY | 325 |
| GA | 212 |
| OH | 212 |
| IL | 194 |
| PA | 190 |
| NC | 158 |
| MI | 152 |
| MD | 150 |
| VA | 136 |
| WA | 131 |
| NJ | 128 |
| AZ | 125 |
| TN | 123 |
| MO | 115 |
| CO | 107 |
| IN | 102 |
| NV | 98 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 747 |
| Problem with a purchase or transfer | 735 |
| Problem getting a card or closing an account | 728 |
| Trouble using the card | 721 |
| Unexpected or other fees | 426 |
| Opening an account | 283 |
| Getting a credit card | 209 |
| Advertising | 195 |
| Closing an account | 164 |
| Fraud or scam | 147 |
| Managing, opening, or closing account | 127 |
| Problem with a lender or other company charging your account | 125 |
| Problem with a purchase shown on your statement | 123 |
| Unauthorized transactions/trans. issues | 118 |
| Other features, terms, or problems | 77 |
| Trouble using your card | 68 |
| Closing your account | 55 |
| Using a debit or ATM card | 53 |
| Account opening, closing, or management | 51 |
| Advertising and marketing, including promotional offers | 48 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 45 | 97.8% |
| 2015 | 220 | 99.5% |
| 2016 | 245 | 98.8% |
| 2017 | 287 | 99.7% |
| 2018 | 312 | 99.4% |
| 2019 | 377 | 99.7% |
| 2020 | 524 | 99.6% |
| 2021 | 584 | 99% |
| 2022 | 556 | 97.5% |
| 2023 | 578 | 98.3% |
| 2024 | 624 | 87% |
| 2025 | 886 | 99.5% |
| 2026 | 393 | 99% |
Source: CFPB Consumer Complaint Database
Netspend Corporation's narrative-rich complaint ledger
Netspend Corporation's 5,632 logged complaints reach a nationwide footprint - 55 states have at least one filing. 52.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-25.
Netspend Corporation answers 97.7% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Netspend Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Netspend Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Netspend Corporation (#104 of 342; 97.7% timely; 1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record