CFPB · Narrative-heavy record
Netspend Corporation
5.6K CFPB complaints · 52.6% with narratives · top issue Managing an account.
Netspend Corporation: 52.6% of 5.6K filings include consumer narratives. Timely 97.7% · relief 1% · top product Credit card or prepaid card. Allegations, not findings.
- Volume rank #104 of 342
- Narrative-heavy record
- +39200% filings 2013 to 2026
CFPB relief outcome brief
CCDB company netspend-corporation
1% relief · 97.7% timely · 5.6K filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: Automatic Data Processing, Inc. (0.9% relief)
Netspend Corporation closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Netspend Corporation's 5.6K filings include narrative text
52.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Netspend Corporation complaint mix by product
- Credit card 2K 42.4% – 0% relief
- Prepaid card 1K 24.3% – 3% relief
- Checking or 1K 24.3% – 0% relief
- Money transfer, 181 3.2% – 0% relief
- Credit card 157 2.8% – 1% relief
- Bank account 147 2.6% – 11% relief
- Credit reporting, 18 0.3% – 0% relief
Heavy-volume mix: how Netspend Corporation's 5.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 2.4K |
| Prepaid card | 1.4K |
| Checking or savings account | 1.4K |
| Money transfer, virtual currency, or money service | 181 |
| Credit card | 157 |
| Bank account or service | 147 |
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Debt collection | 17 |
| Credit reporting or other personal consumer reports | 5 |
| Debt or credit management | 4 |
| Money transfers | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Netspend Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 13.9% of this company's filings
Netspend Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 393
- +39200% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 785 |
| TX | 475 |
| FL | 363 |
| NY | 325 |
| GA | 212 |
| OH | 212 |
| IL | 194 |
| PA | 190 |
| NC | 158 |
| MI | 152 |
| MD | 150 |
| VA | 136 |
| WA | 131 |
| NJ | 128 |
| AZ | 125 |
| TN | 123 |
| MO | 115 |
| CO | 107 |
| IN | 102 |
| NV | 98 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 747 |
| Problem with a purchase or transfer | 735 |
| Problem getting a card or closing an account | 728 |
| Trouble using the card | 721 |
| Unexpected or other fees | 426 |
| Opening an account | 283 |
| Getting a credit card | 209 |
| Advertising | 195 |
| Closing an account | 164 |
| Fraud or scam | 147 |
| Managing, opening, or closing account | 127 |
| Problem with a lender or other company charging your account | 125 |
| Problem with a purchase shown on your statement | 123 |
| Unauthorized transactions/trans. issues | 118 |
| Other features, terms, or problems | 77 |
| Trouble using your card | 68 |
| Closing your account | 55 |
| Using a debit or ATM card | 53 |
| Account opening, closing, or management | 51 |
| Advertising and marketing, including promotional offers | 48 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 45 | 97.8% |
| 2015 | 220 | 99.5% |
| 2016 | 245 | 98.8% |
| 2017 | 287 | 99.7% |
| 2018 | 312 | 99.4% |
| 2019 | 377 | 99.7% |
| 2020 | 524 | 99.6% |
| 2021 | 584 | 99% |
| 2022 | 556 | 97.5% |
| 2023 | 578 | 98.3% |
| 2024 | 624 | 87% |
| 2025 | 886 | 99.5% |
| 2026 | 393 | 99% |
Source: CFPB Consumer Complaint Database
Netspend Corporation's narrative-rich complaint ledger
Netspend Corporation's 5,632 logged complaints reach a nationwide footprint - 55 states have at least one filing. 52.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-25.
Netspend Corporation answers 97.7% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Netspend Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Netspend Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Netspend Corporation (#104 of 342; 97.7% timely; 1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record