2026 data Public-data reference Official source

Netspend Corporation

5.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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5.6K
Total Complaints
97.7%
Timely Response
0%
Disputed
1%
Relief Provided
55
States Active
2013
Since

Data updated June 2026

Timely response rate 97.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.0%
Industry median

Share closed with monetary or non-monetary relief.

Netspend Corporation complaint mix by product

Total complaints: 5.6K

Netspend Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 5.6K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit card: 2,373 complaints (42.4%), resolution 0.0% Credit card 42.4% Prepaid card: 1,361 complaints (24.3%), resolution 3.0% Prepaid card 24.3% Checking or: 1,358 complaints (24.3%), resolution 0.0% Checking or 24.3% Money transfer,: 181 complaints (3.2%), resolution 0.0% Credit card: 157 complaints (2.8%), resolution 0.6% Bank account: 147 complaints (2.6%), resolution 10.9% Credit reporting,: 18 complaints (0.3%), resolution 0.0%
  • Credit card 2K 42.4% – 0% relief
  • Prepaid card 1K 24.3% – 3% relief
  • Checking or 1K 24.3% – 0% relief
  • Money transfer, 181 3.2% – 0% relief
  • Credit card 157 2.8% – 1% relief
  • Bank account 147 2.6% – 11% relief
  • Credit reporting, 18 0.3% – 0% relief

How Netspend Corporation's 5.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit card or prepaid card 2.4K
Prepaid card 1.4K
Checking or savings account 1.4K
Money transfer, virtual currency, or money service 181
Credit card 157
Bank account or service 147
Credit reporting, credit repair services, or other personal consumer reports 18
Debt collection 17
Credit reporting or other personal consumer reports 5
Debt or credit management 4
Money transfers 4
Payday loan, title loan, or personal loan 3
Payday loan, title loan, personal loan, or advance loan 2
Payday loan 1
Vehicle loan or lease 1

Top States

State Complaints
CA 785
TX 475
FL 363
NY 325
GA 212
OH 212
IL 194
PA 190
NC 158
MI 152
MD 150
VA 136
WA 131
NJ 128
AZ 125
TN 123
MO 115
CO 107
IN 102
NV 98

Top Issues

Issue Complaints
Managing an account 747
Problem with a purchase or transfer 735
Problem getting a card or closing an account 728
Trouble using the card 721
Unexpected or other fees 426
Opening an account 283
Getting a credit card 209
Advertising 195
Closing an account 164
Fraud or scam 147
Managing, opening, or closing account 127
Problem with a lender or other company charging your account 125
Problem with a purchase shown on your statement 123
Unauthorized transactions/trans. issues 118
Other features, terms, or problems 77
Trouble using your card 68
Closing your account 55
Using a debit or ATM card 53
Account opening, closing, or management 51
Advertising and marketing, including promotional offers 48

Yearly Trend

Year Complaints Timely
2013 1 100%
2014 45 97.8%
2015 220 99.5%
2016 245 98.8%
2017 287 99.7%
2018 312 99.4%
2019 377 99.7%
2020 524 99.6%
2021 584 99%
2022 556 97.5%
2023 578 98.3%
2024 624 87%
2025 886 99.5%
2026 393 99%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Netspend Corporation

Netspend Corporation's 5,632 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. 52.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-25.

Netspend Corporation answers 97.7% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Netspend Corporation.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Netspend Corporation have?

5,632, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Netspend Corporation respond to complaints on time?

97.7% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Netspend Corporation?

"Managing an account", filed under the "Credit card or prepaid card" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.