Fidelity National Information Services, Inc. (FNIS)
18.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fidelity National Information Services, Inc. (FNIS) complaint mix by product
- Credit reporting 12K 64.5% – 0% relief
- Credit reporting, 3K 17.5% – 0% relief
- Checking or 2K 9.8% – 0% relief
- Credit reporting 831 4.5% – 0% relief
- Debt collection 410 2.2% – 0% relief
- Bank account 238 1.3% – 0% relief
- Money transfer, 46 0.2% – 2% relief
How Fidelity National Information Services, Inc. (FNIS)'s 18.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 12.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 3.3K |
| Checking or savings account | 1.8K |
| Credit reporting | 831 |
| Debt collection | 410 |
| Bank account or service | 238 |
| Money transfer, virtual currency, or money service | 46 |
| Other financial service | 40 |
| Credit card | 21 |
| Credit card or prepaid card | 15 |
| Debt or credit management | 14 |
| Prepaid card | 3 |
| Consumer Loan | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Money transfers | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Payday loan | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 2.3K |
| TX | 2.3K |
| CA | 2.0K |
| GA | 1.6K |
| NY | 1.2K |
| IL | 1.1K |
| PA | 745 |
| NJ | 567 |
| MI | 555 |
| NC | 451 |
| OH | 424 |
| SC | 417 |
| MD | 398 |
| MA | 349 |
| LA | 338 |
| VA | 334 |
| AZ | 308 |
| TN | 283 |
| MS | 282 |
| MN | 247 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 7.9K |
| Improper use of your report | 3.2K |
| Problem with a company's investigation into an existing problem | 1.8K |
| Opening an account | 1.4K |
| Problem with fraud alerts or security freezes | 1.1K |
| Incorrect information on credit report | 622 |
| Problem with a credit reporting company's investigation into an existing problem | 487 |
| Problem with a company's investigation into an existing issue | 458 |
| Unable to get your credit report or credit score | 364 |
| Managing an account | 178 |
| Attempts to collect debt not owed | 169 |
| Account opening, closing, or management | 154 |
| Cont'd attempts collect debt not owed | 97 |
| Credit reporting company's investigation | 97 |
| Closing an account | 76 |
| Identity theft protection or other monitoring services | 59 |
| Unable to get credit report/credit score | 49 |
| Problem caused by your funds being low | 46 |
| Credit monitoring or identity theft protection services | 44 |
| Written notification about debt | 36 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 22 | 95.5% |
| 2013 | 145 | 100% |
| 2014 | 343 | 99.4% |
| 2015 | 342 | 99.1% |
| 2016 | 299 | 98.7% |
| 2017 | 407 | 99.8% |
| 2018 | 455 | 100% |
| 2019 | 336 | 99.7% |
| 2020 | 463 | 99.8% |
| 2021 | 577 | 100% |
| 2022 | 764 | 100% |
| 2023 | 1.6K | 100% |
| 2024 | 3.1K | 100% |
| 2025 | 6.0K | 100% |
| 2026 | 3.9K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Fidelity National Information Services, Inc. (FNIS)
Fidelity National Information Services, Inc. (FNIS)'s 18,757 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. Only 24.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-26.
Fidelity National Information Services, Inc. (FNIS) answers 99.9% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fidelity National Information Services, Inc. (FNIS).
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Fidelity National Information Services, Inc. (FNIS) have?
18,757, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Fidelity National Information Services, Inc. (FNIS) respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Fidelity National Information Services, Inc. (FNIS)?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.