CFPB · Lower closed-with-relief share

Fidelity National Information Services, Inc. (FNIS)

18.8K CFPB complaints · 0% relief (low band) · top issue Incorrect information on your report.

Products ↓ All companies
18.8K CFPB complaints

Fidelity National Information Services, Inc. (FNIS) closes 0% with relief (lower third) on 18.8K filings. Timely 99.9% · top product Credit reporting or other personal consumer reports. Allegations, not findings.

  • Lower closed-with-relief share
  • +17509.1% filings 2012 to 2026

CFPB relief outcome brief

CCDB company fidelity-national-information-services-inc-fnis

0% relief · 99.9% timely · 18.8K filings · Credit reporting or other personal consumer reports

Same-product relief peers

Nearest relief peer: Affirm Holdings, Inc (0% relief)

Fidelity National InformationServices, Inc. (FNIS) (this)0%Shellpoint Partners, LLC2%United Services AutomobileAssociation16.4%Nationstar Mortgage LLC1.7%Citizens Financial Group,Inc.19.6%
Closed-with-relief % among Fidelity National Information Services, Inc. (FNIS) and nearest filing-volume peers

Fidelity National Information Services, Inc. (FNIS) closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

Fidelity National Information Services, Inc. (FNIS) scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

55 /100 grade C

Relief provided

0 / 100 percentile-benchmarked

0% of complaints closed with relief to the consumer

Timely response

100 / 100 percentile-benchmarked

99.9% of complaints answered inside the CFPB 15-day window

Closed with explanation

99 / 100 percentile-benchmarked

99.2% of complaints closed with an explanation to the consumer

How 18.8K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Fidelity National Information Services, Inc. (FNIS) complaint mix by product

Total complaints: 18.8K

Fidelity National Information Services, Inc. (FNIS) complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 18.8K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 12,029 complaints (64.5%), resolution 0.0% Credit reporting 64.5% Credit reporting,: 3,267 complaints (17.5%), resolution 0.0% Credit reporting, 17.5% Checking or: 1,832 complaints (9.8%), resolution 0.1% Checking or 9.8% Credit reporting: 831 complaints (4.5%), resolution 0.0% Debt collection: 410 complaints (2.2%), resolution 0.0% Bank account: 238 complaints (1.3%), resolution 0.0% Money transfer,: 46 complaints (0.2%), resolution 2.2%
  • Credit reporting 12K 64.5% – 0% relief
  • Credit reporting, 3K 17.5% – 0% relief
  • Checking or 2K 9.8% – 0% relief
  • Credit reporting 831 4.5% – 0% relief
  • Debt collection 410 2.2% – 0% relief
  • Bank account 238 1.3% – 0% relief
  • Money transfer, 46 0.2% – 2% relief

Heavy-volume mix: how Fidelity National Information Services, Inc. (FNIS)'s 18.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 12.0K
Credit reporting, credit repair services, or other personal consumer reports 3.3K
Checking or savings account 1.8K
Credit reporting 831
Debt collection 410
Bank account or service 238
Money transfer, virtual currency, or money service 46
Other financial service 40
Credit card 21
Credit card or prepaid card 15
Debt or credit management 14
Prepaid card 3
Consumer Loan 3
Payday loan, title loan, personal loan, or advance loan 2
Money transfers 2
Payday loan, title loan, or personal loan 2
Payday loan 1
Vehicle loan or lease 1

Nationwide filing states for Fidelity National Information Services, Inc. (FNIS)

Top states by attributed volume, heavy-filing company

Nationwide footprint
Leading state
FL
12.5% of this company's filings
FL2.3KTX2.3KCA2.0KGA1.6KNY1.2KIL1.1KPA745NJ567

Fidelity National Information Services, Inc. (FNIS) rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
3.9K
+17509.1% vs 2012
02,0004,0006,0008,000 20122014201620182020202220242026 3,874

Volume vs. relief

Where Fidelity National Information Services, Inc. (FNIS) sits on volume vs. relief

Among the 342 companies large enough to be indexed on PlainComplaint, Fidelity National Information Services, Inc. (FNIS) files more complaint volume than 88% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.

Fidelity National Information Services, Inc. (FNIS) vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile. 2×2 strategic matrix plotting 30 entities by Volume percentile (X) and Relief percentile (Y), with a crosshair dividing the plot into four quadrants. High volume, high reliefLow volume, high reliefHigh volume, low reliefLow volume, low relief 020406080100 050100150 Volume percentile Relief percentile
Fidelity National Information Services, Inc. (FNIS) vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile.

Total complaints: 18,757 · Closed with relief: 0.0%

Top States

State Complaints
FL 2.3K
TX 2.3K
CA 2.0K
GA 1.6K
NY 1.2K
IL 1.1K
PA 745
NJ 567
MI 555
NC 451
OH 424
SC 417
MD 398
MA 349
LA 338
VA 334
AZ 308
TN 283
MS 282
MN 247

Top Issues

Issue Complaints
Incorrect information on your report 7.9K
Improper use of your report 3.2K
Problem with a company's investigation into an existing problem 1.8K
Opening an account 1.4K
Problem with fraud alerts or security freezes 1.1K
Incorrect information on credit report 622
Problem with a credit reporting company's investigation into an existing problem 487
Problem with a company's investigation into an existing issue 458
Unable to get your credit report or credit score 364
Managing an account 178
Attempts to collect debt not owed 169
Account opening, closing, or management 154
Cont'd attempts collect debt not owed 97
Credit reporting company's investigation 97
Closing an account 76
Identity theft protection or other monitoring services 59
Unable to get credit report/credit score 49
Problem caused by your funds being low 46
Credit monitoring or identity theft protection services 44
Written notification about debt 36

Yearly Trend

Year Complaints Timely
2012 22 95.5%
2013 145 100%
2014 343 99.4%
2015 342 99.1%
2016 299 98.7%
2017 407 99.8%
2018 455 100%
2019 336 99.7%
2020 463 99.8%
2021 577 100%
2022 764 100%
2023 1.6K 100%
2024 3.1K 100%
2025 6.0K 100%
2026 3.9K 100%

Source: CFPB Consumer Complaint Database

Fidelity National Information Services, Inc. (FNIS) in the lower-relief third

Fidelity National Information Services, Inc. (FNIS)'s 18,757 logged complaints reach a nationwide footprint - 56 states have at least one filing. Only 24.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-26. Closed-with-relief 0% sits in the lower third of the corpus.

Fidelity National Information Services, Inc. (FNIS) closes 0% with monetary or non-monetary relief and answers 99.9% inside the CFPB window; 99.2% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit reporting or other personal consumer reports" · top issue "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fidelity National Information Services, Inc. (FNIS).

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Fidelity National Information Services, Inc. (FNIS): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 18.8K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Fidelity National Information Services, Inc. (FNIS) (#42 of 342; 99.9% timely; 0% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share