Ally Financial Inc.
29.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ally Financial Inc. complaint mix by product
- Vehicle loan 7K 25.9% – 8% relief
- Credit reporting 6K 23.1% – 3% relief
- Checking or 4K 15.8% – 34% relief
- Credit reporting, 4K 15.4% – 6% relief
- Debt collection 3K 9.3% – 6% relief
- Consumer Loan 2K 7.6% – 16% relief
- Bank account 777 2.8% – 43% relief
How Ally Financial Inc.'s 29.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 7.1K |
| Credit reporting or other personal consumer reports | 6.3K |
| Checking or savings account | 4.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 4.2K |
| Debt collection | 2.5K |
| Consumer Loan | 2.1K |
| Bank account or service | 777 |
| Credit card | 485 |
| Money transfer, virtual currency, or money service | 399 |
| Mortgage | 334 |
| Credit card or prepaid card | 219 |
| Payday loan, title loan, or personal loan | 154 |
| Payday loan, title loan, personal loan, or advance loan | 70 |
| Credit reporting | 37 |
| Debt or credit management | 22 |
| Money transfers | 7 |
| Student loan | 5 |
| Other financial service | 3 |
| Prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 3.0K |
| TX | 3.0K |
| CA | 2.9K |
| GA | 1.9K |
| NY | 1.6K |
| IL | 1.4K |
| PA | 1.3K |
| NJ | 1.1K |
| MI | 1.1K |
| NC | 1.1K |
| OH | 942 |
| MD | 850 |
| VA | 693 |
| AZ | 603 |
| TN | 554 |
| MA | 538 |
| SC | 514 |
| LA | 429 |
| MO | 428 |
| AL | 427 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 5.1K |
| Incorrect information on your report | 4.6K |
| Managing the loan or lease | 3.6K |
| Managing an account | 3.0K |
| Problems at the end of the loan or lease | 1.5K |
| Problem with a company's investigation into an existing problem | 957 |
| Problem with a credit reporting company's investigation into an existing problem | 904 |
| Attempts to collect debt not owed | 878 |
| Struggling to pay your loan | 800 |
| Getting a loan or lease | 788 |
| Repossession | 723 |
| Closing an account | 574 |
| Took or threatened to take negative or legal action | 479 |
| Account opening, closing, or management | 427 |
| Problems when you are unable to pay | 423 |
| Opening an account | 368 |
| Communication tactics | 365 |
| Written notification about debt | 302 |
| Problem with a lender or other company charging your account | 267 |
| False statements or representation | 263 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 224 | 100% |
| 2013 | 360 | 100% |
| 2014 | 642 | 99.8% |
| 2015 | 802 | 100% |
| 2016 | 922 | 100% |
| 2017 | 1.1K | 100% |
| 2018 | 1.1K | 100% |
| 2019 | 1.1K | 100% |
| 2020 | 1.6K | 100% |
| 2021 | 2.2K | 100% |
| 2022 | 2.7K | 100% |
| 2023 | 3.4K | 100% |
| 2024 | 4.3K | 100% |
| 2025 | 5.6K | 100% |
| 2026 | 3.1K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Ally Financial Inc.
Ally Financial Inc.'s 29,109 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. 41.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
Ally Financial Inc. answers 100% of complaints inside the CFPB's tracked window and closes 86.2% with a written explanation. 12.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ally Financial Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Ally Financial Inc. have?
29,109, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Ally Financial Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Ally Financial Inc.?
"Improper use of your report", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.