CFPB · Heavy filing volume
Ally Financial Inc.
29.1K CFPB complaints (heavy-volume third) · 57 states · top issue Improper use of your report.
Ally Financial Inc. is in the heavy-volume third with 29.1K CFPB complaints (ranks #28 of 342). Timely 100% · relief 12.1% · top product Vehicle loan or lease. Allegations, not findings.
- Heavy filing volume
- +1282.1% filings 2012 to 2026
CFPB relief outcome brief
CCDB company ally-financial-inc
12.1% relief · 100% timely · 29.1K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Quality Acceptance LLC (10.5% relief)
Ally Financial Inc. closes 12.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Ally Financial Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (57/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
57 / 100 percentile-benchmarked
12.1% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
75 / 100 percentile-benchmarked
86.2% of complaints closed with an explanation to the consumer
Most of Ally Financial Inc.'s 29.1K filings include narrative text
41.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ally Financial Inc. complaint mix by product
- Vehicle loan 7K 25.9% – 8% relief
- Credit reporting 6K 23.1% – 3% relief
- Checking or 4K 15.8% – 34% relief
- Credit reporting, 4K 15.4% – 6% relief
- Debt collection 3K 9.3% – 6% relief
- Consumer Loan 2K 7.6% – 16% relief
- Bank account 777 2.8% – 43% relief
Heavy-volume mix: how Ally Financial Inc.'s 29.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 7.1K |
| Credit reporting or other personal consumer reports | 6.3K |
| Checking or savings account | 4.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 4.2K |
| Debt collection | 2.5K |
| Consumer Loan | 2.1K |
| Bank account or service | 777 |
| Credit card | 485 |
| Money transfer, virtual currency, or money service | 399 |
| Mortgage | 334 |
| Credit card or prepaid card | 219 |
| Payday loan, title loan, or personal loan | 154 |
| Payday loan, title loan, personal loan, or advance loan | 70 |
| Credit reporting | 37 |
| Debt or credit management | 22 |
| Money transfers | 7 |
| Student loan | 5 |
| Other financial service | 3 |
| Prepaid card | 1 |
Nationwide filing states for Ally Financial Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 10.4% of this company's filings
Ally Financial Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.1K
- +1282.1% vs 2012
Volume vs. relief
Where Ally Financial Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Ally Financial Inc. files more complaint volume than 92% of them, and closes complaints with relief more often than 70% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 29,109 · Closed with relief: 12.1%
Top States
| State | Complaints |
|---|---|
| FL | 3.0K |
| TX | 3.0K |
| CA | 2.9K |
| GA | 1.9K |
| NY | 1.6K |
| IL | 1.4K |
| PA | 1.3K |
| NJ | 1.1K |
| MI | 1.1K |
| NC | 1.1K |
| OH | 942 |
| MD | 850 |
| VA | 693 |
| AZ | 603 |
| TN | 554 |
| MA | 538 |
| SC | 514 |
| LA | 429 |
| MO | 428 |
| AL | 427 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 5.1K |
| Incorrect information on your report | 4.6K |
| Managing the loan or lease | 3.6K |
| Managing an account | 3.0K |
| Problems at the end of the loan or lease | 1.5K |
| Problem with a company's investigation into an existing problem | 957 |
| Problem with a credit reporting company's investigation into an existing problem | 904 |
| Attempts to collect debt not owed | 878 |
| Struggling to pay your loan | 800 |
| Getting a loan or lease | 788 |
| Repossession | 723 |
| Closing an account | 574 |
| Took or threatened to take negative or legal action | 479 |
| Account opening, closing, or management | 427 |
| Problems when you are unable to pay | 423 |
| Opening an account | 368 |
| Communication tactics | 365 |
| Written notification about debt | 302 |
| Problem with a lender or other company charging your account | 267 |
| False statements or representation | 263 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 224 | 100% |
| 2013 | 360 | 100% |
| 2014 | 642 | 99.8% |
| 2015 | 802 | 100% |
| 2016 | 922 | 100% |
| 2017 | 1.1K | 100% |
| 2018 | 1.1K | 100% |
| 2019 | 1.1K | 100% |
| 2020 | 1.6K | 100% |
| 2021 | 2.2K | 100% |
| 2022 | 2.7K | 100% |
| 2023 | 3.4K | 100% |
| 2024 | 4.3K | 100% |
| 2025 | 5.6K | 100% |
| 2026 | 3.1K | 100% |
Source: CFPB Consumer Complaint Database
Ally Financial Inc. in the heavy-volume third
Ally Financial Inc.'s 29,109 logged complaints reach a nationwide footprint - 57 states have at least one filing. 41.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#28 of 342).
Ally Financial Inc. answers 100% of complaints inside the CFPB's tracked window and closes 86.2% with a written explanation. 12.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ally Financial Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ally Financial Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 29.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ally Financial Inc. (#28 of 342; 100% timely; 12.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume