CFPB · Heavy filing volume
Ally Financial Inc.
29.1K CFPB complaints (heavy-volume third) · 57 states · top issue Improper use of your report.
Ally Financial Inc. is in the heavy-volume third with 29.1K CFPB complaints (ranks #28 of 342). Timely 100% · relief 12.1% · top product Vehicle loan or lease. Allegations, not findings.
- Volume rank #28 of 342
- Heavy filing volume
- +1282.1% filings 2012 to 2026
CFPB relief outcome brief
CCDB company ally-financial-inc
12.1% relief · 100% timely · 29.1K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Quality Acceptance LLC (10.5% relief)
Ally Financial Inc. closes 12.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Ally Financial Inc.'s 29.1K filings include narrative text
41.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ally Financial Inc. complaint mix by product
- Vehicle loan 7K 25.9% – 8% relief
- Credit reporting 6K 23.1% – 3% relief
- Checking or 4K 15.8% – 34% relief
- Credit reporting, 4K 15.4% – 6% relief
- Debt collection 3K 9.3% – 6% relief
- Consumer Loan 2K 7.6% – 16% relief
- Bank account 777 2.8% – 43% relief
Heavy-volume mix: how Ally Financial Inc.'s 29.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 7.1K |
| Credit reporting or other personal consumer reports | 6.3K |
| Checking or savings account | 4.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 4.2K |
| Debt collection | 2.5K |
| Consumer Loan | 2.1K |
| Bank account or service | 777 |
| Credit card | 485 |
| Money transfer, virtual currency, or money service | 399 |
| Mortgage | 334 |
| Credit card or prepaid card | 219 |
| Payday loan, title loan, or personal loan | 154 |
| Payday loan, title loan, personal loan, or advance loan | 70 |
| Credit reporting | 37 |
| Debt or credit management | 22 |
| Money transfers | 7 |
| Student loan | 5 |
| Other financial service | 3 |
| Prepaid card | 1 |
Nationwide filing states for Ally Financial Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 10.4% of this company's filings
Ally Financial Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.1K
- +1282.1% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 3.0K |
| TX | 3.0K |
| CA | 2.9K |
| GA | 1.9K |
| NY | 1.6K |
| IL | 1.4K |
| PA | 1.3K |
| NJ | 1.1K |
| MI | 1.1K |
| NC | 1.1K |
| OH | 942 |
| MD | 850 |
| VA | 693 |
| AZ | 603 |
| TN | 554 |
| MA | 538 |
| SC | 514 |
| LA | 429 |
| MO | 428 |
| AL | 427 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 5.1K |
| Incorrect information on your report | 4.6K |
| Managing the loan or lease | 3.6K |
| Managing an account | 3.0K |
| Problems at the end of the loan or lease | 1.5K |
| Problem with a company's investigation into an existing problem | 957 |
| Problem with a credit reporting company's investigation into an existing problem | 904 |
| Attempts to collect debt not owed | 878 |
| Struggling to pay your loan | 800 |
| Getting a loan or lease | 788 |
| Repossession | 723 |
| Closing an account | 574 |
| Took or threatened to take negative or legal action | 479 |
| Account opening, closing, or management | 427 |
| Problems when you are unable to pay | 423 |
| Opening an account | 368 |
| Communication tactics | 365 |
| Written notification about debt | 302 |
| Problem with a lender or other company charging your account | 267 |
| False statements or representation | 263 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 224 | 100% |
| 2013 | 360 | 100% |
| 2014 | 642 | 99.8% |
| 2015 | 802 | 100% |
| 2016 | 922 | 100% |
| 2017 | 1.1K | 100% |
| 2018 | 1.1K | 100% |
| 2019 | 1.1K | 100% |
| 2020 | 1.6K | 100% |
| 2021 | 2.2K | 100% |
| 2022 | 2.7K | 100% |
| 2023 | 3.4K | 100% |
| 2024 | 4.3K | 100% |
| 2025 | 5.6K | 100% |
| 2026 | 3.1K | 100% |
Source: CFPB Consumer Complaint Database
Ally Financial Inc. in the heavy-volume third
Ally Financial Inc.'s 29,109 logged complaints reach a nationwide footprint - 57 states have at least one filing. 41.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#28 of 342).
Ally Financial Inc. answers 100% of complaints inside the CFPB's tracked window and closes 86.2% with a written explanation. 12.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ally Financial Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ally Financial Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 29.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ally Financial Inc. (#28 of 342; 100% timely; 12.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume