CFPB · Mid-pack CFPB posture
Huntington National Bank, the - Firstmerit Bank, N.a. Branch
365 CFPB complaints · 22 states · top issue Account opening, closing, or management.
Huntington National Bank, the - Firstmerit Bank, N.a. Branch has 365 consumer complaints in the CFPB public database. Timely response is 98.9%; 21.6% closed with relief; top product Bank account or service. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- 0% filings 2011 to 2025
CFPB relief outcome brief
CCDB company huntington-national-bank-the-firstmerit-bank-n-a-branch
21.6% relief · 98.9% timely · 365 filings · Bank account or service
Same-product relief peers
Nearest relief peer: Rabobank, National Association (24.8% relief)
Huntington National Bank, the - Firstmerit Bank, N.a. Branch closes 21.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 365 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Huntington National Bank, the - Firstmerit Bank, N.a. Branch complaint mix by product
- Bank account 217 60.1% – 29% relief
- Mortgage 78 21.6% – 9% relief
- Consumer Loan 33 9.1% – 12% relief
- Credit card 17 4.7% – 24% relief
- Debt collection 10 2.8% – 20% relief
- Money transfers 3 0.8% – 0% relief
- Credit reporting 3 0.8% – 0% relief
How Huntington National Bank, the - Firstmerit Bank, N.a. Branch's 365 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 217 |
| Mortgage | 78 |
| Consumer Loan | 33 |
| Credit card | 17 |
| Debt collection | 10 |
| Money transfers | 3 |
| Credit reporting | 3 |
| Other financial service | 1 |
| Payday loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Checking or savings account | 1 |
Concentrated filing states for Huntington National Bank, the - Firstmerit Bank, N.a. Branch
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 44.9% of this company's filings
Huntington National Bank, the - Firstmerit Bank, N.a. Branch complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2011
Top States
| State | Complaints |
|---|---|
| OH | 164 |
| MI | 89 |
| IL | 56 |
| WI | 15 |
| PA | 6 |
| VA | 5 |
| CA | 4 |
| TX | 4 |
| KY | 3 |
| IN | 2 |
| FL | 2 |
| KS | 2 |
| IA | 2 |
| LA | 1 |
| AZ | 1 |
| ID | 1 |
| AR | 1 |
| MO | 1 |
| TN | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 94 |
| Deposits and withdrawals | 50 |
| Problems caused by my funds being low | 47 |
| Loan servicing, payments, escrow account | 36 |
| Loan modification,collection,foreclosure | 29 |
| Managing the loan or lease | 27 |
| Using a debit or ATM card | 16 |
| Making/receiving payments, sending money | 10 |
| Cont'd attempts collect debt not owed | 6 |
| Application, originator, mortgage broker | 6 |
| Settlement process and costs | 5 |
| Other | 4 |
| Problems when you are unable to pay | 4 |
| Identity theft / Fraud / Embezzlement | 4 |
| False statements or representation | 2 |
| Taking out the loan or lease | 2 |
| Fraud or scam | 2 |
| Credit decision / Underwriting | 2 |
| Credit card protection / Debt protection | 2 |
| Billing disputes | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 38 | 100% |
| 2013 | 75 | 98.7% |
| 2014 | 69 | 100% |
| 2015 | 97 | 100% |
| 2016 | 74 | 100% |
| 2017 | 10 | 80% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Huntington National Bank, the - Firstmerit Bank, N.a. Branch
Huntington National Bank, the - Firstmerit Bank, N.a. Branch's 365 logged complaints stay concentrated: only 22 states show a filing. Only 14% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2025-02-07.
Huntington National Bank, the - Firstmerit Bank, N.a. Branch answers 98.9% of complaints inside the CFPB's tracked window and closes 76.4% with a written explanation. 21.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Huntington National Bank, the - Firstmerit Bank, N.a. Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Huntington National Bank, the - Firstmerit Bank, N.a. Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 365.
- Pacific Union Financial, LLC Δ 0 complaints · 1.6% relief 365complaints
- International Computer Systems, Inc. Δ 1 complaints · 0.5% relief 366complaints
- Fairway Independent Mortgage Corporation Δ 1 complaints · 11% relief 364complaints
- Viking Client Services Δ 1 complaints · 11.3% relief 364complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Huntington National Bank, the - Firstmerit Bank, N.a. Branch (98.9% timely; 21.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture