2026 data Public-data reference Official source

Flagstar Bank, National Association

499 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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499
Total Complaints
99.8%
Timely Response
0%
Disputed
8.8%
Relief Provided
36
States Active
2011
Since

Data updated June 2026

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 8.8%
Industry median

Share closed with monetary or non-monetary relief.

Flagstar Bank, National Association complaint mix by product

Total complaints: 499

Flagstar Bank, National Association complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 499 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 246 complaints (49.6%), resolution 7.3% Mortgage 49.6% Bank account: 177 complaints (35.7%), resolution 14.1% Bank account 35.7% Checking or: 55 complaints (11.1%), resolution 0.0% Checking or 11.1% Debt collection: 6 complaints (1.2%), resolution 0.0% Credit reporting,: 5 complaints (1.0%), resolution 0.0% Consumer Loan: 4 complaints (0.8%), resolution 25.0% Credit card: 3 complaints (0.6%), resolution 0.0%
  • Mortgage 246 49.6% – 7% relief
  • Bank account 177 35.7% – 14% relief
  • Checking or 55 11.1% – 0% relief
  • Debt collection 6 1.2% – 0% relief
  • Credit reporting, 5 1.0% – 0% relief
  • Consumer Loan 4 0.8% – 25% relief
  • Credit card 3 0.6% – 0% relief

How Flagstar Bank, National Association's 499 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 246
Bank account or service 177
Checking or savings account 55
Debt collection 6
Credit reporting, credit repair services, or other personal consumer reports 5
Consumer Loan 4
Credit card 3
Credit reporting 1
Prepaid card 1
Credit card or prepaid card 1

Top States

State Complaints
NY 104
FL 67
OH 59
CA 46
NJ 31
AZ 28
TX 21
NC 12
IL 12
MI 10
MD 9
MA 9
PA 8
GA 8
NV 6
VA 6
SC 6
CO 6
DC 6
MN 5

Top Issues

Issue Complaints
Account opening, closing, or management 116
Loan servicing, payments, escrow account 105
Loan modification,collection,foreclosure 76
Managing an account 36
Deposits and withdrawals 35
Application, originator, mortgage broker 19
Trouble during payment process 17
Making/receiving payments, sending money 14
Closing an account 12
Settlement process and costs 11
Problems caused by my funds being low 7
Credit decision / Underwriting 7
Using a debit or ATM card 5
Incorrect information on your report 5
Struggling to pay mortgage 5
Opening an account 4
Managing the loan or lease 3
Other 2
Cont'd attempts collect debt not owed 2
Closing on a mortgage 2

Yearly Trend

Year Complaints Timely
2011 3 100%
2012 104 100%
2013 94 100%
2014 52 100%
2015 73 98.6%
2016 67 100%
2017 55 100%
2018 29 100%
2019 22 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Flagstar Bank, National Association

Flagstar Bank, National Association's 499 logged complaints stay concentrated: only 36 states show a filing on record. Only 15.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2019-11-27.

Flagstar Bank, National Association answers 99.8% of complaints inside the CFPB's tracked window and closes 91% with a written explanation. 8.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Account opening, closing, or management."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Flagstar Bank, National Association.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Flagstar Bank, National Association have?

499, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Flagstar Bank, National Association respond to complaints on time?

99.8% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Flagstar Bank, National Association?

"Account opening, closing, or management", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.