CFPB · Lighter filing volume
Zions Bancorporation
1.1K CFPB complaints (light-volume third) · 33 states · top issue Managing an account.
Zions Bancorporation is in the light-volume third with 1.1K CFPB complaints (ranks #320 of 342). Timely 99.8% · relief 14.3% · top product Checking or savings account. Allegations, not findings.
- Volume rank #320 of 342
- Lighter filing volume
- +9900% filings 2011 to 2026
CFPB relief outcome brief
CCDB company zions-bancorporation
14.3% relief · 99.8% timely · 1.1K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Prosperity Bancshares, Inc. (14.1% relief)
Zions Bancorporation closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.1K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Zions Bancorporation complaint mix by product
- Checking or 409 42.1% – 14% relief
- Mortgage 209 21.5% – 10% relief
- Bank account 169 17.4% – 26% relief
- Money transfer, 62 6.4% – 7% relief
- Debt collection 45 4.6% – 2% relief
- Credit reporting 42 4.3% – 2% relief
- Credit reporting, 35 3.6% – 3% relief
Lighter-volume mix: how Zions Bancorporation's 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 409 |
| Mortgage | 209 |
| Bank account or service | 169 |
| Money transfer, virtual currency, or money service | 62 |
| Debt collection | 45 |
| Credit reporting or other personal consumer reports | 42 |
| Credit reporting, credit repair services, or other personal consumer reports | 35 |
| Credit card | 32 |
| Credit card or prepaid card | 32 |
| Consumer Loan | 16 |
| Payday loan, title loan, or personal loan | 15 |
| Vehicle loan or lease | 12 |
| Payday loan, title loan, personal loan, or advance loan | 8 |
| Money transfers | 7 |
| Credit reporting | 1 |
| Student loan | 1 |
Where Zions Bancorporation complaints are filed
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 19.1% of this company's filings
Zions Bancorporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 100
- +9900% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 209 |
| TX | 194 |
| NV | 169 |
| UT | 156 |
| AZ | 147 |
| CO | 74 |
| ID | 25 |
| WA | 11 |
| GA | 10 |
| FL | 9 |
| NM | 8 |
| VA | 8 |
| NY | 8 |
| PA | 6 |
| TN | 4 |
| NC | 4 |
| MT | 3 |
| WI | 3 |
| OR | 3 |
| MI | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 269 |
| Account opening, closing, or management | 68 |
| Trouble during payment process | 66 |
| Closing an account | 49 |
| Problem caused by your funds being low | 43 |
| Incorrect information on your report | 42 |
| Deposits and withdrawals | 41 |
| Problems caused by my funds being low | 39 |
| Fraud or scam | 37 |
| Applying for a mortgage or refinancing an existing mortgage | 33 |
| Loan servicing, payments, escrow account | 30 |
| Loan modification,collection,foreclosure | 26 |
| Problem with a lender or other company charging your account | 24 |
| Struggling to pay mortgage | 24 |
| Opening an account | 23 |
| Improper use of your report | 19 |
| Managing the loan or lease | 13 |
| Problem with a purchase shown on your statement | 11 |
| Other transaction problem | 11 |
| Application, originator, mortgage broker | 11 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 35 | 100% |
| 2013 | 46 | 97.8% |
| 2014 | 66 | 100% |
| 2015 | 44 | 100% |
| 2016 | 84 | 100% |
| 2017 | 83 | 100% |
| 2018 | 84 | 100% |
| 2019 | 84 | 100% |
| 2020 | 59 | 100% |
| 2021 | 57 | 100% |
| 2022 | 67 | 98.5% |
| 2023 | 78 | 100% |
| 2024 | 81 | 100% |
| 2025 | 126 | 100% |
| 2026 | 100 | 100% |
Source: CFPB Consumer Complaint Database
Zions Bancorporation in the light-volume third
Zions Bancorporation's 1,095 logged complaints stay concentrated: only 33 states show a filing. Only 37.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-24. Volume lands in the lightest third of the indexed company corpus (#320 of 342).
Zions Bancorporation answers 99.8% of complaints inside the CFPB's tracked window and closes 83.5% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Zions Bancorporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Zions Bancorporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Zions Bancorporation (#320 of 342; 99.8% timely; 14.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume