2026 data Public-data reference Official source

Zions Bancorporation

1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.1K
Total Complaints
99.8%
Timely Response
0%
Disputed
14.3%
Relief Provided
33
States Active
2011
Since

Data updated June 2026

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 14.3%
Industry median

Share closed with monetary or non-monetary relief.

Zions Bancorporation complaint mix by product

Total complaints: 1.1K

Zions Bancorporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.1K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 409 complaints (42.1%), resolution 14.4% Checking or 42.1% Mortgage: 209 complaints (21.5%), resolution 9.6% Mortgage 21.5% Bank account: 169 complaints (17.4%), resolution 26.0% Bank account 17.4% Money transfer,: 62 complaints (6.4%), resolution 6.5% Money transfer, 6.4% Debt collection: 45 complaints (4.6%), resolution 2.2% Credit reporting: 42 complaints (4.3%), resolution 2.4% Credit reporting,: 35 complaints (3.6%), resolution 2.9%
  • Checking or 409 42.1% – 14% relief
  • Mortgage 209 21.5% – 10% relief
  • Bank account 169 17.4% – 26% relief
  • Money transfer, 62 6.4% – 7% relief
  • Debt collection 45 4.6% – 2% relief
  • Credit reporting 42 4.3% – 2% relief
  • Credit reporting, 35 3.6% – 3% relief

How Zions Bancorporation's 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 409
Mortgage 209
Bank account or service 169
Money transfer, virtual currency, or money service 62
Debt collection 45
Credit reporting or other personal consumer reports 42
Credit reporting, credit repair services, or other personal consumer reports 35
Credit card 32
Credit card or prepaid card 32
Consumer Loan 16
Payday loan, title loan, or personal loan 15
Vehicle loan or lease 12
Payday loan, title loan, personal loan, or advance loan 8
Money transfers 7
Credit reporting 1
Student loan 1

Top States

State Complaints
CA 209
TX 194
NV 169
UT 156
AZ 147
CO 74
ID 25
WA 11
GA 10
FL 9
NM 8
VA 8
NY 8
PA 6
TN 4
NC 4
MT 3
WI 3
OR 3
MI 2

Top Issues

Issue Complaints
Managing an account 269
Account opening, closing, or management 68
Trouble during payment process 66
Closing an account 49
Problem caused by your funds being low 43
Incorrect information on your report 42
Deposits and withdrawals 41
Problems caused by my funds being low 39
Fraud or scam 37
Applying for a mortgage or refinancing an existing mortgage 33
Loan servicing, payments, escrow account 30
Loan modification,collection,foreclosure 26
Problem with a lender or other company charging your account 24
Struggling to pay mortgage 24
Opening an account 23
Improper use of your report 19
Managing the loan or lease 13
Problem with a purchase shown on your statement 11
Other transaction problem 11
Application, originator, mortgage broker 11

Yearly Trend

Year Complaints Timely
2011 1 100%
2012 35 100%
2013 46 97.8%
2014 66 100%
2015 44 100%
2016 84 100%
2017 83 100%
2018 84 100%
2019 84 100%
2020 59 100%
2021 57 100%
2022 67 98.5%
2023 78 100%
2024 81 100%
2025 126 100%
2026 100 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Zions Bancorporation

Zions Bancorporation's 1,095 logged complaints stay concentrated: only 33 states show a filing on record. Only 37.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-24.

Zions Bancorporation answers 99.8% of complaints inside the CFPB's tracked window and closes 83.5% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Zions Bancorporation.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Zions Bancorporation have?

1,095, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Zions Bancorporation respond to complaints on time?

99.8% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Zions Bancorporation?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.