CFPB · Slower timely-response band
Bank of the West
2.4K CFPB complaints · 96.6% timely (slow band) · top issue Managing an account.
Bank of the West answers 96.6% on time (lower third) across 2.4K filings. Relief 17.4% · top product Checking or savings account. Allegations, not findings.
- Volume rank #196 of 342
- Slower timely-response band
- +8800% filings 2011 to 2023
CFPB relief outcome brief
CCDB company bank-of-the-west
17.4% relief · 96.6% timely · 2.4K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Bci Financial Group, Inc. (17.4% relief)
Bank of the West closes 17.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 2.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank of the West complaint mix by product
- Checking or 905 41.6% – 20% relief
- Bank account 458 21.1% – 33% relief
- Mortgage 255 11.7% – 9% relief
- Vehicle loan 191 8.8% – 3% relief
- Credit reporting, 133 6.1% – 8% relief
- Credit card 125 5.7% – 6% relief
- Consumer Loan 107 4.9% – 16% relief
Higher-relief mix: how Bank of the West's 2.4K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 905 |
| Bank account or service | 458 |
| Mortgage | 255 |
| Vehicle loan or lease | 191 |
| Credit reporting, credit repair services, or other personal consumer reports | 133 |
| Credit card or prepaid card | 125 |
| Consumer Loan | 107 |
| Debt collection | 89 |
| Payday loan, title loan, or personal loan | 62 |
| Money transfer, virtual currency, or money service | 61 |
| Credit card | 46 |
| Money transfers | 7 |
| Credit reporting | 1 |
| Payday loan | 1 |
| Other financial service | 1 |
| Student loan | 1 |
Concentrated filing states for Bank of the West
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 44.7% of this company's filings
Bank of the West rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 89
- +8800% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 1.1K |
| CO | 216 |
| AZ | 102 |
| NE | 85 |
| NV | 84 |
| OR | 71 |
| NM | 66 |
| FL | 56 |
| IA | 55 |
| TX | 51 |
| MO | 46 |
| KS | 44 |
| OK | 37 |
| WA | 36 |
| MN | 31 |
| IL | 30 |
| UT | 27 |
| NY | 21 |
| WI | 16 |
| WY | 16 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 546 |
| Account opening, closing, or management | 230 |
| Managing the loan or lease | 151 |
| Closing an account | 116 |
| Incorrect information on your report | 104 |
| Problem caused by your funds being low | 103 |
| Deposits and withdrawals | 90 |
| Opening an account | 84 |
| Problems caused by my funds being low | 82 |
| Problems at the end of the loan or lease | 70 |
| Trouble during payment process | 57 |
| Loan servicing, payments, escrow account | 54 |
| Problem with a lender or other company charging your account | 46 |
| Attempts to collect debt not owed | 37 |
| Applying for a mortgage or refinancing an existing mortgage | 35 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Problem with a purchase shown on your statement | 32 |
| Fraud or scam | 31 |
| Making/receiving payments, sending money | 28 |
| Application, originator, mortgage broker | 28 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 111 | 100% |
| 2013 | 114 | 100% |
| 2014 | 156 | 100% |
| 2015 | 151 | 95.4% |
| 2016 | 165 | 74.5% |
| 2017 | 195 | 96.4% |
| 2018 | 215 | 96.7% |
| 2019 | 263 | 98.9% |
| 2020 | 313 | 98.4% |
| 2021 | 337 | 98.5% |
| 2022 | 333 | 99.1% |
| 2023 | 89 | 96.6% |
Source: CFPB Consumer Complaint Database
Bank of the West in the slower-timely third
Bank of the West's 2,443 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 34.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2023-03-17. Timely response 96.6% sits in the lower third of the corpus.
Bank of the West answers 96.6% of complaints inside the CFPB's tracked window (timely band: slow) and closes 17.4% with relief; 82.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of the West.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bank of the West: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bank of the West (#196 of 342; 96.6% timely; 17.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band