Bank of the West
2.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank of the West complaint mix by product
- Checking or 905 41.6% – 20% relief
- Bank account 458 21.1% – 33% relief
- Mortgage 255 11.7% – 9% relief
- Vehicle loan 191 8.8% – 3% relief
- Credit reporting, 133 6.1% – 8% relief
- Credit card 125 5.7% – 6% relief
- Consumer Loan 107 4.9% – 16% relief
How Bank of the West's 2.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 905 |
| Bank account or service | 458 |
| Mortgage | 255 |
| Vehicle loan or lease | 191 |
| Credit reporting, credit repair services, or other personal consumer reports | 133 |
| Credit card or prepaid card | 125 |
| Consumer Loan | 107 |
| Debt collection | 89 |
| Payday loan, title loan, or personal loan | 62 |
| Money transfer, virtual currency, or money service | 61 |
| Credit card | 46 |
| Money transfers | 7 |
| Credit reporting | 1 |
| Payday loan | 1 |
| Other financial service | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 1.1K |
| CO | 216 |
| AZ | 102 |
| NE | 85 |
| NV | 84 |
| OR | 71 |
| NM | 66 |
| FL | 56 |
| IA | 55 |
| TX | 51 |
| MO | 46 |
| KS | 44 |
| OK | 37 |
| WA | 36 |
| MN | 31 |
| IL | 30 |
| UT | 27 |
| NY | 21 |
| WI | 16 |
| WY | 16 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 546 |
| Account opening, closing, or management | 230 |
| Managing the loan or lease | 151 |
| Closing an account | 116 |
| Incorrect information on your report | 104 |
| Problem caused by your funds being low | 103 |
| Deposits and withdrawals | 90 |
| Opening an account | 84 |
| Problems caused by my funds being low | 82 |
| Problems at the end of the loan or lease | 70 |
| Trouble during payment process | 57 |
| Loan servicing, payments, escrow account | 54 |
| Problem with a lender or other company charging your account | 46 |
| Attempts to collect debt not owed | 37 |
| Applying for a mortgage or refinancing an existing mortgage | 35 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Problem with a purchase shown on your statement | 32 |
| Fraud or scam | 31 |
| Making/receiving payments, sending money | 28 |
| Application, originator, mortgage broker | 28 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 111 | 100% |
| 2013 | 114 | 100% |
| 2014 | 156 | 100% |
| 2015 | 151 | 95.4% |
| 2016 | 165 | 74.5% |
| 2017 | 195 | 96.4% |
| 2018 | 215 | 96.7% |
| 2019 | 263 | 98.9% |
| 2020 | 313 | 98.4% |
| 2021 | 337 | 98.5% |
| 2022 | 333 | 99.1% |
| 2023 | 89 | 96.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Bank of the West
Bank of the West's 2,443 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. Only 34.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2023-03-17.
Bank of the West answers 96.6% of complaints inside the CFPB's tracked window and closes 82.5% with a written explanation. 17.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of the West.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Bank of the West have?
2,443, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Bank of the West respond to complaints on time?
96.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Bank of the West?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.