2026 data Public-data reference Official source

Cit Bank, National Association

2.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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2.2K
Total Complaints
94.6%
Timely Response
0%
Disputed
14.8%
Relief Provided
53
States Active
2011
Since

Data updated June 2026

Timely response rate 94.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 14.8%
Industry median

Share closed with monetary or non-monetary relief.

Cit Bank, National Association complaint mix by product

Total complaints: 2.2K

Cit Bank, National Association complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,747 complaints (80.8%), resolution 15.6% Mortgage 80.8% Checking or: 166 complaints (7.7%), resolution 9.0% Checking or 7.7% Bank account: 135 complaints (6.2%), resolution 20.0% Bank account 6.2% Debt collection: 69 complaints (3.2%), resolution 1.4% Credit reporting,: 27 complaints (1.2%), resolution 3.7% Consumer Loan: 10 complaints (0.5%), resolution 20.0% Payday loan,: 9 complaints (0.4%), resolution 11.1%
  • Mortgage 2K 80.8% – 16% relief
  • Checking or 166 7.7% – 9% relief
  • Bank account 135 6.2% – 20% relief
  • Debt collection 69 3.2% – 1% relief
  • Credit reporting, 27 1.2% – 4% relief
  • Consumer Loan 10 0.5% – 20% relief
  • Payday loan, 9 0.4% – 11% relief

How Cit Bank, National Association's 2.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 1.7K
Checking or savings account 166
Bank account or service 135
Debt collection 69
Credit reporting, credit repair services, or other personal consumer reports 27
Consumer Loan 10
Payday loan, title loan, or personal loan 9
Money transfer, virtual currency, or money service 6
Vehicle loan or lease 6
Credit reporting 4
Credit card or prepaid card 3
Money transfers 2
Credit card 1

Top States

State Complaints
CA 776
FL 210
NY 147
NJ 107
MD 78
TX 64
GA 63
VA 62
NV 58
PA 55
MA 53
IL 44
WA 35
MI 35
AZ 31
CT 27
NC 26
OR 21
CO 19
OH 17

Top Issues

Issue Complaints
Loan modification,collection,foreclosure 973
Loan servicing, payments, escrow account 367
Managing an account 104
Account opening, closing, or management 88
Trouble during payment process 87
Application, originator, mortgage broker 67
Settlement process and costs 66
Struggling to pay mortgage 61
Other 43
Closing an account 36
Deposits and withdrawals 30
Applying for a mortgage or refinancing an existing mortgage 28
Incorrect information on your report 27
Closing on a mortgage 26
Opening an account 22
Cont'd attempts collect debt not owed 20
Credit decision / Underwriting 18
False statements or representation 14
Making/receiving payments, sending money 10
Managing the loan or lease 9

Yearly Trend

Year Complaints Timely
2011 21 66.7%
2012 412 90.3%
2013 475 97.5%
2014 283 93.3%
2015 228 91.7%
2016 224 94.6%
2017 185 97.3%
2018 131 100%
2019 78 100%
2020 75 97.3%
2021 53 100%
2022 20 95%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Cit Bank, National Association

Cit Bank, National Association's 2,185 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. Only 13.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2022-06-09.

Cit Bank, National Association answers 94.6% of complaints inside the CFPB's tracked window and closes 80.1% with a written explanation. 14.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cit Bank, National Association.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Cit Bank, National Association have?

2,185, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Cit Bank, National Association respond to complaints on time?

94.6% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Cit Bank, National Association?

"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.