CFPB · Slower timely-response band

Cit Bank, National Association

2.2K CFPB complaints · 94.6% timely (slow band) · top issue Loan modification,collection,foreclosure.

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2.2K CFPB complaints

Cit Bank, National Association answers 94.6% on time (lower third) across 2.2K filings. Relief 14.8% · top product Mortgage. Allegations, not findings.

  • Volume rank #208 of 342
  • Slower timely-response band
  • -4.8% filings 2011 to 2022

CFPB relief outcome brief

CCDB company cit-bank-national-association

14.8% relief · 94.6% timely · 2.2K filings · Mortgage

Same-product relief peers

Nearest relief peer: On Q Financial (14.8% relief)

Cit Bank, National Associati…14.8%Credit Systems International…0%United Shore Financial Servi…1.9%Waypoint Resource Group, LLC0.2%Lendmark Financial Services0.1%
Closed-with-relief % among Cit Bank, National Association and nearest filing-volume peers

Cit Bank, National Association closes 14.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 2.2K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 94.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 14.8%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Cit Bank, National Association complaint mix by product

Total complaints: 2.2K

Cit Bank, National Association complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,747 complaints (80.8%), resolution 15.6% Mortgage 80.8% Checking or: 166 complaints (7.7%), resolution 9.0% Checking or 7.7% Bank account: 135 complaints (6.2%), resolution 20.0% Bank account 6.2% Debt collection: 69 complaints (3.2%), resolution 1.4% Credit reporting,: 27 complaints (1.2%), resolution 3.7% Consumer Loan: 10 complaints (0.5%), resolution 20.0% Payday loan,: 9 complaints (0.4%), resolution 11.1%
  • Mortgage 2K 80.8% – 16% relief
  • Checking or 166 7.7% – 9% relief
  • Bank account 135 6.2% – 20% relief
  • Debt collection 69 3.2% – 1% relief
  • Credit reporting, 27 1.2% – 4% relief
  • Consumer Loan 10 0.5% – 20% relief
  • Payday loan, 9 0.4% – 11% relief

Higher-relief mix: how Cit Bank, National Association's 2.2K complaints split across CFPB product categories.

Complaints by Product

Product Complaints
Mortgage 1.7K
Checking or savings account 166
Bank account or service 135
Debt collection 69
Credit reporting, credit repair services, or other personal consumer reports 27
Consumer Loan 10
Payday loan, title loan, or personal loan 9
Money transfer, virtual currency, or money service 6
Vehicle loan or lease 6
Credit reporting 4
Credit card or prepaid card 3
Money transfers 2
Credit card 1

Nationwide filing states for Cit Bank, National Association

Top states by attributed CFPB complaint volume for this company

Nationwide footprint
Leading state
CA
35.5% of this company's filings
CA776FL210NY147NJ107MD78TX64GA63VA62

Cit Bank, National Association complaints by year

Annual filing volume from the CFPB public database

Trend in view
2022
20
-4.8% vs 2011
0100200300400500 201120122013201420152016201720182019202020212022 20

Top States

State Complaints
CA 776
FL 210
NY 147
NJ 107
MD 78
TX 64
GA 63
VA 62
NV 58
PA 55
MA 53
IL 44
WA 35
MI 35
AZ 31
CT 27
NC 26
OR 21
CO 19
OH 17

Top Issues

Issue Complaints
Loan modification,collection,foreclosure 973
Loan servicing, payments, escrow account 367
Managing an account 104
Account opening, closing, or management 88
Trouble during payment process 87
Application, originator, mortgage broker 67
Settlement process and costs 66
Struggling to pay mortgage 61
Other 43
Closing an account 36
Deposits and withdrawals 30
Applying for a mortgage or refinancing an existing mortgage 28
Incorrect information on your report 27
Closing on a mortgage 26
Opening an account 22
Cont'd attempts collect debt not owed 20
Credit decision / Underwriting 18
False statements or representation 14
Making/receiving payments, sending money 10
Managing the loan or lease 9

Yearly Trend

Year Complaints Timely
2011 21 66.7%
2012 412 90.3%
2013 475 97.5%
2014 283 93.3%
2015 228 91.7%
2016 224 94.6%
2017 185 97.3%
2018 131 100%
2019 78 100%
2020 75 97.3%
2021 53 100%
2022 20 95%

Source: CFPB Consumer Complaint Database

Cit Bank, National Association in the slower-timely third

Cit Bank, National Association's 2,185 logged complaints reach a nationwide footprint - 53 states have at least one filing. Only 13.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2022-06-09. Timely response 94.6% sits in the lower third of the corpus.

Cit Bank, National Association answers 94.6% of complaints inside the CFPB's tracked window (timely band: slow) and closes 14.8% with relief; 80.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Loan modification,collection,foreclosure."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cit Bank, National Association.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Cit Bank, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 2.2K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 94.6%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Cit Bank, National Association (#208 of 342; 94.6% timely; 14.8% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band