First Niagara Financial Group, Inc.
504 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Niagara Financial Group, Inc. complaint mix by product
- Bank account 293 58.1% – 31% relief
- Mortgage 103 20.4% – 17% relief
- Credit card 64 12.7% – 27% relief
- Consumer Loan 38 7.5% – 21% relief
- Debt collection 6 1.2% – 0% relief
How First Niagara Financial Group, Inc.'s 504 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 293 |
| Mortgage | 103 |
| Credit card | 64 |
| Consumer Loan | 38 |
| Debt collection | 6 |
Top States
| State | Complaints |
|---|---|
| NY | 264 |
| PA | 109 |
| CT | 61 |
| MA | 13 |
| NJ | 11 |
| CA | 9 |
| FL | 4 |
| OH | 3 |
| ME | 2 |
| GA | 2 |
| AZ | 2 |
| NV | 2 |
| TX | 2 |
| NE | 2 |
| NC | 2 |
| NH | 1 |
| VA | 1 |
| MD | 1 |
| AK | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 125 |
| Deposits and withdrawals | 75 |
| Problems caused by my funds being low | 58 |
| Loan servicing, payments, escrow account | 39 |
| Loan modification,collection,foreclosure | 34 |
| Using a debit or ATM card | 22 |
| Application, originator, mortgage broker | 19 |
| Billing disputes | 13 |
| Making/receiving payments, sending money | 13 |
| Managing the loan or lease | 13 |
| Identity theft / Fraud / Embezzlement | 11 |
| Problems when you are unable to pay | 8 |
| Managing the line of credit | 8 |
| Credit decision / Underwriting | 6 |
| Other | 6 |
| Shopping for a loan or lease | 4 |
| Billing statement | 4 |
| Communication tactics | 4 |
| Customer service / Customer relations | 3 |
| APR or interest rate | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 124 | 90.3% |
| 2013 | 103 | 99% |
| 2014 | 92 | 100% |
| 2015 | 94 | 100% |
| 2016 | 89 | 100% |
| 2017 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Niagara Financial Group, Inc.
First Niagara Financial Group, Inc.'s 504 logged complaints stay concentrated: only 25 states show a filing on record. Only 6.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2017-03-01.
First Niagara Financial Group, Inc. answers 97% of complaints inside the CFPB's tracked window and closes 72.6% with a written explanation. 26.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Niagara Financial Group, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Niagara Financial Group, Inc. have?
504, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Niagara Financial Group, Inc. respond to complaints on time?
97% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Niagara Financial Group, Inc.?
"Account opening, closing, or management", filed under the "Bank account or service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.