CFPB · Coded-category record
First Niagara Financial Group, Inc.
504 CFPB complaints · mostly coded fields (6.2% narrative) · top issue Account opening, closing, or management.
First Niagara Financial Group, Inc.: only 6.2% of 504 filings carry narrative text, mostly coded fields. Timely 97% · relief 26.2%. Allegations, not findings.
- Coded-category record
- -98.4% filings 2012 to 2017
CFPB relief outcome brief
CCDB company first-niagara-financial-group-inc
26.2% relief · 97% timely · 504 filings · Bank account or service
Same-product relief peers
Nearest relief peer: Rabobank, National Association (24.8% relief)
First Niagara Financial Group, Inc. closes 26.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Coded fields dominate First Niagara Financial Group, Inc.'s 504 filings
Only 6.2% include narrative text, so product/issue codes carry most of what can be read here. The two counts still add to total filings.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Niagara Financial Group, Inc. complaint mix by product
- Bank account 293 58.1% – 31% relief
- Mortgage 103 20.4% – 17% relief
- Credit card 64 12.7% – 27% relief
- Consumer Loan 38 7.5% – 21% relief
- Debt collection 6 1.2% – 0% relief
How First Niagara Financial Group, Inc.'s 504 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 293 |
| Mortgage | 103 |
| Credit card | 64 |
| Consumer Loan | 38 |
| Debt collection | 6 |
Concentrated filing states for First Niagara Financial Group, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 52.4% of this company's filings
First Niagara Financial Group, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2017
- 2
- -98.4% vs 2012
Top States
| State | Complaints |
|---|---|
| NY | 264 |
| PA | 109 |
| CT | 61 |
| MA | 13 |
| NJ | 11 |
| CA | 9 |
| FL | 4 |
| OH | 3 |
| ME | 2 |
| GA | 2 |
| AZ | 2 |
| NV | 2 |
| TX | 2 |
| NE | 2 |
| NC | 2 |
| NH | 1 |
| VA | 1 |
| MD | 1 |
| AK | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 125 |
| Deposits and withdrawals | 75 |
| Problems caused by my funds being low | 58 |
| Loan servicing, payments, escrow account | 39 |
| Loan modification,collection,foreclosure | 34 |
| Using a debit or ATM card | 22 |
| Application, originator, mortgage broker | 19 |
| Billing disputes | 13 |
| Making/receiving payments, sending money | 13 |
| Managing the loan or lease | 13 |
| Identity theft / Fraud / Embezzlement | 11 |
| Problems when you are unable to pay | 8 |
| Managing the line of credit | 8 |
| Credit decision / Underwriting | 6 |
| Other | 6 |
| Shopping for a loan or lease | 4 |
| Billing statement | 4 |
| Communication tactics | 4 |
| Customer service / Customer relations | 3 |
| APR or interest rate | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 124 | 90.3% |
| 2013 | 103 | 99% |
| 2014 | 92 | 100% |
| 2015 | 94 | 100% |
| 2016 | 89 | 100% |
| 2017 | 2 | 0% |
Source: CFPB Consumer Complaint Database
First Niagara Financial Group, Inc.'s coded-category complaint ledger
First Niagara Financial Group, Inc.'s 504 logged complaints stay concentrated: only 25 states show a filing. Only 6.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2017-03-01.
First Niagara Financial Group, Inc. answers 97% of complaints inside the CFPB's tracked window and closes 72.6% with a written explanation. 26.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Niagara Financial Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Niagara Financial Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 504.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Niagara Financial Group, Inc. (97% timely; 26.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Coded-category record