2026 data Public-data reference Official source

People'S United Bank, National Association

785 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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785
Total Complaints
99.1%
Timely Response
0%
Disputed
20%
Relief Provided
32
States Active
2012
Since

Data updated June 2026

Timely response rate 99.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 20.0%
Industry median

Share closed with monetary or non-monetary relief.

People'S United Bank, National Association complaint mix by product

Total complaints: 785

People'S United Bank, National Association complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 785 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 347 complaints (46.0%), resolution 23.3% Checking or 46.0% Bank account: 235 complaints (31.1%), resolution 21.7% Bank account 31.1% Mortgage: 125 complaints (16.6%), resolution 12.8% Mortgage 16.6% Credit card: 14 complaints (1.9%), resolution 14.3% Money transfer,: 12 complaints (1.6%), resolution 8.3% Consumer Loan: 11 complaints (1.5%), resolution 9.1% Credit card: 11 complaints (1.5%), resolution 9.1%
  • Checking or 347 46.0% – 23% relief
  • Bank account 235 31.1% – 22% relief
  • Mortgage 125 16.6% – 13% relief
  • Credit card 14 1.9% – 14% relief
  • Money transfer, 12 1.6% – 8% relief
  • Consumer Loan 11 1.5% – 9% relief
  • Credit card 11 1.5% – 9% relief

How People'S United Bank, National Association's 785 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 347
Bank account or service 235
Mortgage 125
Credit card or prepaid card 14
Money transfer, virtual currency, or money service 12
Consumer Loan 11
Credit card 11
Credit reporting, credit repair services, or other personal consumer reports 11
Payday loan, title loan, or personal loan 7
Debt collection 6
Vehicle loan or lease 3
Money transfers 2
Student loan 1

Top States

State Complaints
CT 352
NY 97
MA 93
VT 60
NH 43
ME 21
FL 12
NJ 11
CA 10
NC 8
GA 6
TX 5
AZ 5
VA 5
RI 4
PA 3
MD 3
WA 2
IL 2
OH 1

Top Issues

Issue Complaints
Managing an account 233
Account opening, closing, or management 104
Deposits and withdrawals 56
Closing an account 44
Problems caused by my funds being low 42
Trouble during payment process 33
Problem with a lender or other company charging your account 30
Loan servicing, payments, escrow account 23
Opening an account 23
Making/receiving payments, sending money 20
Struggling to pay mortgage 17
Problem caused by your funds being low 14
Loan modification,collection,foreclosure 14
Incorrect information on your report 14
Using a debit or ATM card 13
Closing on a mortgage 12
Application, originator, mortgage broker 10
Applying for a mortgage or refinancing an existing mortgage 8
Managing the loan or lease 8
Problem with a purchase shown on your statement 5

Yearly Trend

Year Complaints Timely
2012 66 92.4%
2013 54 96.3%
2014 59 100%
2015 44 100%
2016 68 100%
2017 81 100%
2018 55 100%
2019 111 100%
2020 123 100%
2021 78 100%
2022 46 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About People'S United Bank, National Association

People'S United Bank, National Association's 785 logged complaints stay concentrated: only 32 states show a filing on record. Only 25.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2022-07-22.

People'S United Bank, National Association answers 99.1% of complaints inside the CFPB's tracked window and closes 78.7% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about People'S United Bank, National Association.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does People'S United Bank, National Association have?

785, per the CFPB's public complaint count for this company (see the full breakdown above).

Does People'S United Bank, National Association respond to complaints on time?

99.1% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about People'S United Bank, National Association?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.