CFPB · Mid-pack CFPB posture
People'S United Bank, National Association
785 CFPB complaints · 32 states · top issue Managing an account.
People'S United Bank, National Association has 785 consumer complaints in the CFPB public database. Timely response is 99.1%; 20% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -30.3% filings 2012 to 2022
CFPB relief outcome brief
CCDB company people-s-united-bank-national-association
20% relief · 99.1% timely · 785 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Busey Bank (20.3% relief)
People'S United Bank, National Association closes 20% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 785 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
People'S United Bank, National Association complaint mix by product
- Checking or 347 46.0% – 23% relief
- Bank account 235 31.1% – 22% relief
- Mortgage 125 16.6% – 13% relief
- Credit card 14 1.9% – 14% relief
- Money transfer, 12 1.6% – 8% relief
- Consumer Loan 11 1.5% – 9% relief
- Credit card 11 1.5% – 9% relief
How People'S United Bank, National Association's 785 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 347 |
| Bank account or service | 235 |
| Mortgage | 125 |
| Credit card or prepaid card | 14 |
| Money transfer, virtual currency, or money service | 12 |
| Consumer Loan | 11 |
| Credit card | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 11 |
| Payday loan, title loan, or personal loan | 7 |
| Debt collection | 6 |
| Vehicle loan or lease | 3 |
| Money transfers | 2 |
| Student loan | 1 |
Concentrated filing states for People'S United Bank, National Association
Top states by attributed CFPB complaint volume for this company
- Leading state
- CT
- 44.8% of this company's filings
People'S United Bank, National Association falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 46
- -30.3% vs 2012
Top States
| State | Complaints |
|---|---|
| CT | 352 |
| NY | 97 |
| MA | 93 |
| VT | 60 |
| NH | 43 |
| ME | 21 |
| FL | 12 |
| NJ | 11 |
| CA | 10 |
| NC | 8 |
| GA | 6 |
| TX | 5 |
| AZ | 5 |
| VA | 5 |
| RI | 4 |
| PA | 3 |
| MD | 3 |
| WA | 2 |
| IL | 2 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 233 |
| Account opening, closing, or management | 104 |
| Deposits and withdrawals | 56 |
| Closing an account | 44 |
| Problems caused by my funds being low | 42 |
| Trouble during payment process | 33 |
| Problem with a lender or other company charging your account | 30 |
| Loan servicing, payments, escrow account | 23 |
| Opening an account | 23 |
| Making/receiving payments, sending money | 20 |
| Struggling to pay mortgage | 17 |
| Problem caused by your funds being low | 14 |
| Loan modification,collection,foreclosure | 14 |
| Incorrect information on your report | 14 |
| Using a debit or ATM card | 13 |
| Closing on a mortgage | 12 |
| Application, originator, mortgage broker | 10 |
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Managing the loan or lease | 8 |
| Problem with a purchase shown on your statement | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 66 | 92.4% |
| 2013 | 54 | 96.3% |
| 2014 | 59 | 100% |
| 2015 | 44 | 100% |
| 2016 | 68 | 100% |
| 2017 | 81 | 100% |
| 2018 | 55 | 100% |
| 2019 | 111 | 100% |
| 2020 | 123 | 100% |
| 2021 | 78 | 100% |
| 2022 | 46 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about People'S United Bank, National Association
People'S United Bank, National Association's 785 logged complaints stay concentrated: only 32 states show a filing. Only 25.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2022-07-22.
People'S United Bank, National Association answers 99.1% of complaints inside the CFPB's tracked window and closes 78.7% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about People'S United Bank, National Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for People'S United Bank, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 785.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for People'S United Bank, National Association (99.1% timely; 20% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture