2026 data Public-data reference Official source

BB&T Corporation

5.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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5.5K
Total Complaints
99.7%
Timely Response
0%
Disputed
5.3%
Relief Provided
51
States Active
2011
Since

Data updated June 2026

Timely response rate 99.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 5.3%
Industry median

Share closed with monetary or non-monetary relief.

BB&T Corporation complaint mix by product

Total complaints: 5.5K

BB&T Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 5.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Bank account: 1,671 complaints (32.4%), resolution 9.6% Bank account 32.4% Mortgage: 1,286 complaints (24.9%), resolution 7.6% Mortgage 24.9% Checking or: 1,044 complaints (20.2%), resolution 0.0% Checking or 20.2% Consumer Loan: 398 complaints (7.7%), resolution 2.0% Consumer Loan 7.7% Credit reporting,: 292 complaints (5.7%), resolution 0.0% Debt collection: 237 complaints (4.6%), resolution 0.4% Vehicle loan: 231 complaints (4.5%), resolution 0.0%
  • Bank account 2K 32.4% – 10% relief
  • Mortgage 1K 24.9% – 8% relief
  • Checking or 1K 20.2% – 0% relief
  • Consumer Loan 398 7.7% – 2% relief
  • Credit reporting, 292 5.7% – 0% relief
  • Debt collection 237 4.6% – 0% relief
  • Vehicle loan 231 4.5% – 0% relief

How BB&T Corporation's 5.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Bank account or service 1.7K
Mortgage 1.3K
Checking or savings account 1.0K
Consumer Loan 398
Credit reporting, credit repair services, or other personal consumer reports 292
Debt collection 237
Vehicle loan or lease 231
Credit card 138
Credit card or prepaid card 84
Money transfer, virtual currency, or money service 54
Payday loan, title loan, or personal loan 53
Credit reporting 14
Money transfers 9
Other financial service 6
Prepaid card 3
Payday loan 2

Top States

State Complaints
FL 932
NC 673
VA 652
GA 491
MD 460
PA 350
TX 321
SC 213
KY 136
AL 122
WV 118
NJ 104
TN 93
NY 86
OH 75
CA 66
DC 52
IL 43
MO 37
WA 35

Top Issues

Issue Complaints
Account opening, closing, or management 655
Managing an account 639
Deposits and withdrawals 426
Problems caused by my funds being low 414
Loan servicing, payments, escrow account 398
Loan modification,collection,foreclosure 348
Managing the loan or lease 263
Problem caused by your funds being low 172
Incorrect information on your report 166
Trouble during payment process 147
Improper use of your report 120
Application, originator, mortgage broker 118
Problems when you are unable to pay 103
Closing an account 92
Using a debit or ATM card 91
Struggling to pay mortgage 90
Making/receiving payments, sending money 85
Opening an account 72
Struggling to pay your loan 68
Problem with a lender or other company charging your account 64

Yearly Trend

Year Complaints Timely
2011 12 100%
2012 407 99%
2013 556 99.6%
2014 575 98.6%
2015 761 100%
2016 801 100%
2017 742 100%
2018 823 99.9%
2019 740 100%
2020 105 99%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About BB&T Corporation

BB&T Corporation's 5,522 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. Only 27.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2020-02-28.

BB&T Corporation answers 99.7% of complaints inside the CFPB's tracked window and closes 94.6% with a written explanation. 5.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about BB&T Corporation.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does BB&T Corporation have?

5,522, per the CFPB's public complaint count for this company (see the full breakdown above).

Does BB&T Corporation respond to complaints on time?

99.7% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about BB&T Corporation?

"Account opening, closing, or management", filed under the "Bank account or service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.