CFPB · Diversified product mix
BB&T Corporation
5.5K CFPB complaints · diversified mix (top product 30.3%) · top issue Account opening, closing, or management.
BB&T Corporation: top product "Bank account or service" is only 30.3% of 5.5K - multi-bucket mix. Timely 99.7% · relief 5.3%. Allegations, not findings.
- Volume rank #105 of 342
- Diversified product mix
- +775% filings 2011 to 2020
CFPB relief outcome brief
CCDB company bb-t-corporation
5.3% relief · 99.7% timely · 5.5K filings · Bank account or service
Same-product relief peers
Nearest relief peer: Santander Bank, National Association (8% relief)
BB&T Corporation closes 5.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 5.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
BB&T Corporation complaint mix by product
- Bank account 2K 32.4% – 10% relief
- Mortgage 1K 24.9% – 8% relief
- Checking or 1K 20.2% – 0% relief
- Consumer Loan 398 7.7% – 2% relief
- Credit reporting, 292 5.7% – 0% relief
- Debt collection 237 4.6% – 0% relief
- Vehicle loan 231 4.5% – 0% relief
Heavy-volume mix: how BB&T Corporation's 5.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 1.7K |
| Mortgage | 1.3K |
| Checking or savings account | 1.0K |
| Consumer Loan | 398 |
| Credit reporting, credit repair services, or other personal consumer reports | 292 |
| Debt collection | 237 |
| Vehicle loan or lease | 231 |
| Credit card | 138 |
| Credit card or prepaid card | 84 |
| Money transfer, virtual currency, or money service | 54 |
| Payday loan, title loan, or personal loan | 53 |
| Credit reporting | 14 |
| Money transfers | 9 |
| Other financial service | 6 |
| Prepaid card | 3 |
| Payday loan | 2 |
Nationwide filing states for BB&T Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 16.9% of this company's filings
BB&T Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 105
- +775% vs 2011
Top States
| State | Complaints |
|---|---|
| FL | 932 |
| NC | 673 |
| VA | 652 |
| GA | 491 |
| MD | 460 |
| PA | 350 |
| TX | 321 |
| SC | 213 |
| KY | 136 |
| AL | 122 |
| WV | 118 |
| NJ | 104 |
| TN | 93 |
| NY | 86 |
| OH | 75 |
| CA | 66 |
| DC | 52 |
| IL | 43 |
| MO | 37 |
| WA | 35 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 655 |
| Managing an account | 639 |
| Deposits and withdrawals | 426 |
| Problems caused by my funds being low | 414 |
| Loan servicing, payments, escrow account | 398 |
| Loan modification,collection,foreclosure | 348 |
| Managing the loan or lease | 263 |
| Problem caused by your funds being low | 172 |
| Incorrect information on your report | 166 |
| Trouble during payment process | 147 |
| Improper use of your report | 120 |
| Application, originator, mortgage broker | 118 |
| Problems when you are unable to pay | 103 |
| Closing an account | 92 |
| Using a debit or ATM card | 91 |
| Struggling to pay mortgage | 90 |
| Making/receiving payments, sending money | 85 |
| Opening an account | 72 |
| Struggling to pay your loan | 68 |
| Problem with a lender or other company charging your account | 64 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 12 | 100% |
| 2012 | 407 | 99% |
| 2013 | 556 | 99.6% |
| 2014 | 575 | 98.6% |
| 2015 | 761 | 100% |
| 2016 | 801 | 100% |
| 2017 | 742 | 100% |
| 2018 | 823 | 99.9% |
| 2019 | 740 | 100% |
| 2020 | 105 | 99% |
Source: CFPB Consumer Complaint Database
BB&T Corporation spreads across product buckets
BB&T Corporation's 5,522 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 27.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2020-02-28.
BB&T Corporation answers 99.7% of complaints inside the CFPB's tracked window and closes 94.6% with a written explanation. 5.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about BB&T Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for BB&T Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for BB&T Corporation (#105 of 342; 99.7% timely; 5.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix