American Express Company
57.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Express Company complaint mix by product
- Credit card 20K 34.5% – 26% relief
- Credit card 14K 24.7% – 29% relief
- Credit reporting 7K 12.5% – 19% relief
- Debt collection 5K 9.2% – 35% relief
- Prepaid card 5K 8.8% – 56% relief
- Credit reporting, 4K 6.9% – 23% relief
- Checking or 2K 3.4% – 32% relief
How American Express Company's 57.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 19.5K |
| Credit card or prepaid card | 13.9K |
| Credit reporting or other personal consumer reports | 7.1K |
| Debt collection | 5.2K |
| Prepaid card | 5.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 3.9K |
| Checking or savings account | 1.9K |
| Bank account or service | 447 |
| Money transfer, virtual currency, or money service | 302 |
| Payday loan, title loan, personal loan, or advance loan | 106 |
| Payday loan, title loan, or personal loan | 96 |
| Credit reporting | 54 |
| Debt or credit management | 35 |
| Other financial service | 21 |
| Mortgage | 17 |
| Consumer Loan | 17 |
| Money transfers | 11 |
| Vehicle loan or lease | 4 |
| Student loan | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 8.5K |
| NY | 6.3K |
| FL | 5.9K |
| TX | 4.5K |
| GA | 3.4K |
| NJ | 2.5K |
| IL | 2.0K |
| PA | 1.8K |
| NC | 1.6K |
| VA | 1.6K |
| MA | 1.4K |
| OH | 1.3K |
| MD | 1.3K |
| MI | 1.3K |
| WA | 1.2K |
| AZ | 1.1K |
| NV | 808 |
| CO | 746 |
| CT | 699 |
| MN | 685 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 6.1K |
| Incorrect information on your report | 6.1K |
| Other features, terms, or problems | 4.5K |
| Trouble using the card | 4.4K |
| Improper use of your report | 3.5K |
| Getting a credit card | 3.0K |
| Advertising and marketing, including promotional offers | 3.0K |
| Fees or interest | 2.6K |
| Attempts to collect debt not owed | 1.8K |
| Closing your account | 1.6K |
| Problem with a company's investigation into an existing problem | 1.5K |
| Trouble using your card | 1.3K |
| Took or threatened to take negative or legal action | 1.3K |
| Problem when making payments | 1.2K |
| Managing an account | 1.1K |
| Billing disputes | 1.1K |
| Problem with a purchase or transfer | 1.1K |
| Problem with a credit reporting company's investigation into an existing problem | 862 |
| Rewards | 827 |
| Other | 632 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 58 | 100% |
| 2012 | 939 | 100% |
| 2013 | 1.1K | 100% |
| 2014 | 1.4K | 99.9% |
| 2015 | 1.7K | 100% |
| 2016 | 2.4K | 100% |
| 2017 | 2.4K | 100% |
| 2018 | 2.9K | 100% |
| 2019 | 2.8K | 100% |
| 2020 | 3.2K | 99.9% |
| 2021 | 3.3K | 100% |
| 2022 | 3.9K | 100% |
| 2023 | 6.1K | 100% |
| 2024 | 8.9K | 100% |
| 2025 | 10.6K | 99.2% |
| 2026 | 6.0K | 99.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About American Express Company
American Express Company's 57,631 logged complaints reach a nationwide footprint - 60 states have at least one filing on record. 43.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2011 through 2026-06-26.
American Express Company answers 99.7% of complaints inside the CFPB's tracked window and closes 70.1% with a written explanation. 29.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Express Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does American Express Company have?
57,631, per the CFPB's public complaint count for this company (see the full breakdown above).
Does American Express Company respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about American Express Company?
"Problem with a purchase shown on your statement", filed under the "Credit card" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.