CFPB · Heavy filing volume
American Express Company
57.6K CFPB complaints (heavy-volume third) · 60 states · top issue Problem with a purchase shown on your statement.
American Express Company is in the heavy-volume third with 57.6K CFPB complaints (ranks #16 of 342). Timely 99.7% · relief 29.4% · top product Credit card. Allegations, not findings.
- Heavy filing volume
- +10231% filings 2011 to 2026
CFPB relief outcome brief
CCDB company american-express-company
29.4% relief · 99.7% timely · 57.6K filings · Credit card
Same-product relief peers
Nearest relief peer: Goldman Sachs Bank USA (29.5% relief)
American Express Company closes 29.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
American Express Company scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (45/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
29.4% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
45 / 100 percentile-benchmarked
70.1% of complaints closed with an explanation to the consumer
Most of American Express Company's 57.6K filings include narrative text
43.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Express Company complaint mix by product
- Credit card 20K 34.5% – 26% relief
- Credit card 14K 24.7% – 29% relief
- Credit reporting 7K 12.5% – 19% relief
- Debt collection 5K 9.2% – 35% relief
- Prepaid card 5K 8.8% – 56% relief
- Credit reporting, 4K 6.9% – 23% relief
- Checking or 2K 3.4% – 32% relief
Heavy-volume mix: how American Express Company's 57.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 19.5K |
| Credit card or prepaid card | 13.9K |
| Credit reporting or other personal consumer reports | 7.1K |
| Debt collection | 5.2K |
| Prepaid card | 5.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 3.9K |
| Checking or savings account | 1.9K |
| Bank account or service | 447 |
| Money transfer, virtual currency, or money service | 302 |
| Payday loan, title loan, personal loan, or advance loan | 106 |
| Payday loan, title loan, or personal loan | 96 |
| Credit reporting | 54 |
| Debt or credit management | 35 |
| Other financial service | 21 |
| Mortgage | 17 |
| Consumer Loan | 17 |
| Money transfers | 11 |
| Vehicle loan or lease | 4 |
| Student loan | 2 |
Nationwide filing states for American Express Company
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 14.7% of this company's filings
American Express Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6.0K
- +10231% vs 2011
Volume vs. relief
Where American Express Company sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, American Express Company files more complaint volume than 96% of them, and closes complaints with relief more often than 89% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 57,631 · Closed with relief: 29.4%
Top States
| State | Complaints |
|---|---|
| CA | 8.5K |
| NY | 6.3K |
| FL | 5.9K |
| TX | 4.5K |
| GA | 3.4K |
| NJ | 2.5K |
| IL | 2.0K |
| PA | 1.8K |
| NC | 1.6K |
| VA | 1.6K |
| MA | 1.4K |
| OH | 1.3K |
| MD | 1.3K |
| MI | 1.3K |
| WA | 1.2K |
| AZ | 1.1K |
| NV | 808 |
| CO | 746 |
| CT | 699 |
| MN | 685 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 6.1K |
| Incorrect information on your report | 6.1K |
| Other features, terms, or problems | 4.5K |
| Trouble using the card | 4.4K |
| Improper use of your report | 3.5K |
| Getting a credit card | 3.0K |
| Advertising and marketing, including promotional offers | 3.0K |
| Fees or interest | 2.6K |
| Attempts to collect debt not owed | 1.8K |
| Closing your account | 1.6K |
| Problem with a company's investigation into an existing problem | 1.5K |
| Trouble using your card | 1.3K |
| Took or threatened to take negative or legal action | 1.3K |
| Problem when making payments | 1.2K |
| Managing an account | 1.1K |
| Billing disputes | 1.1K |
| Problem with a purchase or transfer | 1.1K |
| Problem with a credit reporting company's investigation into an existing problem | 862 |
| Rewards | 827 |
| Other | 632 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 58 | 100% |
| 2012 | 939 | 100% |
| 2013 | 1.1K | 100% |
| 2014 | 1.4K | 99.9% |
| 2015 | 1.7K | 100% |
| 2016 | 2.4K | 100% |
| 2017 | 2.4K | 100% |
| 2018 | 2.9K | 100% |
| 2019 | 2.8K | 100% |
| 2020 | 3.2K | 99.9% |
| 2021 | 3.3K | 100% |
| 2022 | 3.9K | 100% |
| 2023 | 6.1K | 100% |
| 2024 | 8.9K | 100% |
| 2025 | 10.6K | 99.2% |
| 2026 | 6.0K | 99.2% |
Source: CFPB Consumer Complaint Database
American Express Company in the heavy-volume third
American Express Company's 57,631 logged complaints reach a nationwide footprint - 60 states have at least one filing. 43.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#16 of 342).
American Express Company answers 99.7% of complaints inside the CFPB's tracked window and closes 70.1% with a written explanation. 29.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Express Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Express Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 57.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Express Company (#16 of 342; 99.7% timely; 29.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume