CFPB · Heavy filing volume
American Express Company
57.6K CFPB complaints (heavy-volume third) · 60 states · top issue Problem with a purchase shown on your statement.
American Express Company is in the heavy-volume third with 57.6K CFPB complaints (ranks #16 of 342). Timely 99.7% · relief 29.4% · top product Credit card. Allegations, not findings.
- Volume rank #16 of 342
- Heavy filing volume
- +10231% filings 2011 to 2026
CFPB relief outcome brief
CCDB company american-express-company
29.4% relief · 99.7% timely · 57.6K filings · Credit card
Same-product relief peers
Nearest relief peer: Goldman Sachs Bank USA (29.5% relief)
American Express Company closes 29.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of American Express Company's 57.6K filings include narrative text
43.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Express Company complaint mix by product
- Credit card 20K 34.5% – 26% relief
- Credit card 14K 24.7% – 29% relief
- Credit reporting 7K 12.5% – 19% relief
- Debt collection 5K 9.2% – 35% relief
- Prepaid card 5K 8.8% – 56% relief
- Credit reporting, 4K 6.9% – 23% relief
- Checking or 2K 3.4% – 32% relief
Heavy-volume mix: how American Express Company's 57.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 19.5K |
| Credit card or prepaid card | 13.9K |
| Credit reporting or other personal consumer reports | 7.1K |
| Debt collection | 5.2K |
| Prepaid card | 5.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 3.9K |
| Checking or savings account | 1.9K |
| Bank account or service | 447 |
| Money transfer, virtual currency, or money service | 302 |
| Payday loan, title loan, personal loan, or advance loan | 106 |
| Payday loan, title loan, or personal loan | 96 |
| Credit reporting | 54 |
| Debt or credit management | 35 |
| Other financial service | 21 |
| Mortgage | 17 |
| Consumer Loan | 17 |
| Money transfers | 11 |
| Vehicle loan or lease | 4 |
| Student loan | 2 |
Nationwide filing states for American Express Company
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 14.7% of this company's filings
American Express Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6.0K
- +10231% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 8.5K |
| NY | 6.3K |
| FL | 5.9K |
| TX | 4.5K |
| GA | 3.4K |
| NJ | 2.5K |
| IL | 2.0K |
| PA | 1.8K |
| NC | 1.6K |
| VA | 1.6K |
| MA | 1.4K |
| OH | 1.3K |
| MD | 1.3K |
| MI | 1.3K |
| WA | 1.2K |
| AZ | 1.1K |
| NV | 808 |
| CO | 746 |
| CT | 699 |
| MN | 685 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 6.1K |
| Incorrect information on your report | 6.1K |
| Other features, terms, or problems | 4.5K |
| Trouble using the card | 4.4K |
| Improper use of your report | 3.5K |
| Getting a credit card | 3.0K |
| Advertising and marketing, including promotional offers | 3.0K |
| Fees or interest | 2.6K |
| Attempts to collect debt not owed | 1.8K |
| Closing your account | 1.6K |
| Problem with a company's investigation into an existing problem | 1.5K |
| Trouble using your card | 1.3K |
| Took or threatened to take negative or legal action | 1.3K |
| Problem when making payments | 1.2K |
| Managing an account | 1.1K |
| Billing disputes | 1.1K |
| Problem with a purchase or transfer | 1.1K |
| Problem with a credit reporting company's investigation into an existing problem | 862 |
| Rewards | 827 |
| Other | 632 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 58 | 100% |
| 2012 | 939 | 100% |
| 2013 | 1.1K | 100% |
| 2014 | 1.4K | 99.9% |
| 2015 | 1.7K | 100% |
| 2016 | 2.4K | 100% |
| 2017 | 2.4K | 100% |
| 2018 | 2.9K | 100% |
| 2019 | 2.8K | 100% |
| 2020 | 3.2K | 99.9% |
| 2021 | 3.3K | 100% |
| 2022 | 3.9K | 100% |
| 2023 | 6.1K | 100% |
| 2024 | 8.9K | 100% |
| 2025 | 10.6K | 99.2% |
| 2026 | 6.0K | 99.2% |
Source: CFPB Consumer Complaint Database
American Express Company in the heavy-volume third
American Express Company's 57,631 logged complaints reach a nationwide footprint - 60 states have at least one filing. 43.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#16 of 342).
American Express Company answers 99.7% of complaints inside the CFPB's tracked window and closes 70.1% with a written explanation. 29.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Express Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Express Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 57.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Express Company (#16 of 342; 99.7% timely; 29.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume