Total complaints
1.0K
Filed since 2015
1.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1.0K consumer complaints filed with the CFPB
This profile shows Empowerment Ventures, LLC's complaint history from CFPB public records. 1,012 consumers have filed complaints since 2015. The company has a 98.3% timely response rate and has provided relief in 81.7% of cases.
Total complaints
1.0K
Filed since 2015
Timely response
98.3%
CFPB-tracked response window
Relief rate
81.7%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Empowerment Ventures, LLC's 1.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Prepaid card | 831 |
| Bank account or service | 139 |
| Credit card or prepaid card | 29 |
| Credit card | 7 |
| Money transfers | 3 |
| Checking or savings account | 2 |
| Payday loan | 1 |
| State | Complaints |
|---|---|
| GA | 81 |
| NY | 78 |
| FL | 69 |
| TX | 63 |
| CA | 51 |
| IL | 50 |
| MI | 49 |
| OH | 44 |
| NJ | 44 |
| NC | 38 |
| VA | 33 |
| SC | 32 |
| MO | 30 |
| MD | 28 |
| PA | 26 |
| AL | 23 |
| LA | 23 |
| MA | 22 |
| TN | 20 |
| NV | 19 |
| Issue | Complaints |
|---|---|
| Unauthorized transactions/trans. issues | 299 |
| Managing, opening, or closing account | 277 |
| Fraud or scam | 152 |
| Adding money | 87 |
| Deposits and withdrawals | 85 |
| Using a debit or ATM card | 27 |
| Account opening, closing, or management | 15 |
| Problem with a purchase or transfer | 13 |
| Fees | 10 |
| Trouble using the card | 8 |
| Problems caused by my funds being low | 6 |
| Making/receiving payments, sending money | 6 |
| Unexpected or other fees | 5 |
| Identity theft / Fraud / Embezzlement | 3 |
| Overdraft, savings or rewards features | 3 |
| Advertising, marketing or disclosures | 3 |
| Money was not available when promised | 2 |
| Customer service / Customer relations | 1 |
| Managing an account | 1 |
| Payoff process | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 830 | 99.9% |
| 2016 | 111 | 91.9% |
| 2017 | 71 | 90.1% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Empowerment Ventures, LLC has accumulated 1,012 consumer complaints in the CFPB public database, with filings active across 46 U.S. states. Of those submissions, 545 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2017-08-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Empowerment Ventures, LLC reports a 98.3% timely-response rate and has closed 17.5% of cases with a written explanation to the consumer. 81.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Prepaid card", and the single most common underlying issue is "Unauthorized transactions/trans. issues".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Empowerment Ventures, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Empowerment Ventures, LLC has received 1,012 consumer complaints filed with the Consumer Financial Protection Bureau.
Empowerment Ventures, LLC has a 98.3% timely response rate to CFPB complaints.
The most common issue reported against Empowerment Ventures, LLC is "Unauthorized transactions/trans. issues" in the "Prepaid card" product category.
Read our methodology — how this data is sourced, computed, and verified.