CFPB · Faster timely-response band
Bbva Financial Corporation
5.2K CFPB complaints · 100% timely (fast band) · top issue Managing an account.
Bbva Financial Corporation answers 100% on time (upper third) across 5.2K filings. Relief 26.4% · top product Checking or savings account. Allegations, not findings.
- Faster timely-response band
- +452.7% filings 2012 to 2021
CFPB relief outcome brief
CCDB company bbva-financial-corporation
26.4% relief · 100% timely · 5.2K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Great Western Bancorp, Inc. (26.4% relief)
Bbva Financial Corporation closes 26.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Bbva Financial Corporation scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (51/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
26.4% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
51 / 100 percentile-benchmarked
73.4% of complaints closed with an explanation to the consumer
How 5.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bbva Financial Corporation complaint mix by product
- Checking or 2K 48.6% – 22% relief
- Bank account 955 20.0% – 35% relief
- Mortgage 501 10.5% – 31% relief
- Credit card 434 9.1% – 28% relief
- Credit reporting, 235 4.9% – 21% relief
- Vehicle loan 172 3.6% – 30% relief
- Credit card 158 3.3% – 48% relief
Heavy-volume mix: how Bbva Financial Corporation's 5.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 2.3K |
| Bank account or service | 955 |
| Mortgage | 501 |
| Credit card or prepaid card | 434 |
| Credit reporting, credit repair services, or other personal consumer reports | 235 |
| Vehicle loan or lease | 172 |
| Credit card | 158 |
| Debt collection | 143 |
| Consumer Loan | 95 |
| Payday loan, title loan, or personal loan | 82 |
| Money transfer, virtual currency, or money service | 59 |
| Money transfers | 11 |
| Prepaid card | 7 |
| Other financial service | 1 |
| Credit reporting | 1 |
| Student loan | 1 |
Nationwide filing states for Bbva Financial Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 29.2% of this company's filings
Bbva Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 934
- +452.7% vs 2012
Volume vs. relief
Where Bbva Financial Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Bbva Financial Corporation files more complaint volume than 69% of them, and closes complaints with relief more often than 88% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 5,180 · Closed with relief: 26.4%
Top States
| State | Complaints |
|---|---|
| TX | 1.5K |
| CA | 746 |
| AZ | 402 |
| FL | 388 |
| AL | 303 |
| CO | 187 |
| NY | 151 |
| GA | 143 |
| IL | 80 |
| NJ | 72 |
| PA | 64 |
| TN | 64 |
| WA | 64 |
| OH | 64 |
| NC | 62 |
| OR | 62 |
| MA | 59 |
| VA | 54 |
| OK | 50 |
| AR | 47 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 1.5K |
| Account opening, closing, or management | 439 |
| Closing an account | 296 |
| Deposits and withdrawals | 237 |
| Opening an account | 222 |
| Problem caused by your funds being low | 157 |
| Problems caused by my funds being low | 155 |
| Incorrect information on your report | 150 |
| Loan servicing, payments, escrow account | 147 |
| Problem with a lender or other company charging your account | 142 |
| Managing the loan or lease | 128 |
| Problem with a purchase shown on your statement | 117 |
| Trouble during payment process | 113 |
| Problem when making payments | 77 |
| Using a debit or ATM card | 70 |
| Problem with a credit reporting company's investigation into an existing problem | 61 |
| Improper use of your report | 57 |
| Fees or interest | 57 |
| Making/receiving payments, sending money | 54 |
| Attempts to collect debt not owed | 54 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 169 | 100% |
| 2013 | 213 | 100% |
| 2014 | 222 | 100% |
| 2015 | 305 | 100% |
| 2016 | 448 | 100% |
| 2017 | 627 | 100% |
| 2018 | 717 | 100% |
| 2019 | 736 | 100% |
| 2020 | 809 | 99.8% |
| 2021 | 934 | 100% |
Source: CFPB Consumer Complaint Database
Bbva Financial Corporation in the faster-timely third
Bbva Financial Corporation's 5,180 logged complaints reach a nationwide footprint - 53 states have at least one filing. Only 36.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-08-26. Timely response 100% sits in the upper third of the corpus.
Bbva Financial Corporation answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 26.4% with relief; 73.4% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bbva Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bbva Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bbva Financial Corporation (#108 of 342; 100% timely; 26.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band