Bbva Financial Corporation
5.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bbva Financial Corporation complaint mix by product
- Checking or 2K 48.6% – 22% relief
- Bank account 955 20.0% – 35% relief
- Mortgage 501 10.5% – 31% relief
- Credit card 434 9.1% – 28% relief
- Credit reporting, 235 4.9% – 21% relief
- Vehicle loan 172 3.6% – 30% relief
- Credit card 158 3.3% – 48% relief
How Bbva Financial Corporation's 5.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 2.3K |
| Bank account or service | 955 |
| Mortgage | 501 |
| Credit card or prepaid card | 434 |
| Credit reporting, credit repair services, or other personal consumer reports | 235 |
| Vehicle loan or lease | 172 |
| Credit card | 158 |
| Debt collection | 143 |
| Consumer Loan | 95 |
| Payday loan, title loan, or personal loan | 82 |
| Money transfer, virtual currency, or money service | 59 |
| Money transfers | 11 |
| Prepaid card | 7 |
| Other financial service | 1 |
| Credit reporting | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 1.5K |
| CA | 746 |
| AZ | 402 |
| FL | 388 |
| AL | 303 |
| CO | 187 |
| NY | 151 |
| GA | 143 |
| IL | 80 |
| NJ | 72 |
| PA | 64 |
| TN | 64 |
| WA | 64 |
| OH | 64 |
| NC | 62 |
| OR | 62 |
| MA | 59 |
| VA | 54 |
| OK | 50 |
| AR | 47 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 1.5K |
| Account opening, closing, or management | 439 |
| Closing an account | 296 |
| Deposits and withdrawals | 237 |
| Opening an account | 222 |
| Problem caused by your funds being low | 157 |
| Problems caused by my funds being low | 155 |
| Incorrect information on your report | 150 |
| Loan servicing, payments, escrow account | 147 |
| Problem with a lender or other company charging your account | 142 |
| Managing the loan or lease | 128 |
| Problem with a purchase shown on your statement | 117 |
| Trouble during payment process | 113 |
| Problem when making payments | 77 |
| Using a debit or ATM card | 70 |
| Problem with a credit reporting company's investigation into an existing problem | 61 |
| Improper use of your report | 57 |
| Fees or interest | 57 |
| Making/receiving payments, sending money | 54 |
| Attempts to collect debt not owed | 54 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 169 | 100% |
| 2013 | 213 | 100% |
| 2014 | 222 | 100% |
| 2015 | 305 | 100% |
| 2016 | 448 | 100% |
| 2017 | 627 | 100% |
| 2018 | 717 | 100% |
| 2019 | 736 | 100% |
| 2020 | 809 | 99.8% |
| 2021 | 934 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Bbva Financial Corporation
Bbva Financial Corporation's 5,180 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. Only 36.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2021-08-26.
Bbva Financial Corporation answers 100% of complaints inside the CFPB's tracked window and closes 73.4% with a written explanation. 26.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bbva Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Bbva Financial Corporation have?
5,180, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Bbva Financial Corporation respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Bbva Financial Corporation?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.