CFPB · Faster timely-response band
Bbva Financial Corporation
5.2K CFPB complaints · 100% timely (fast band) · top issue Managing an account.
Bbva Financial Corporation answers 100% on time (upper third) across 5.2K filings. Relief 26.4% · top product Checking or savings account. Allegations, not findings.
- Volume rank #108 of 342
- Faster timely-response band
- +452.7% filings 2012 to 2021
CFPB relief outcome brief
CCDB company bbva-financial-corporation
26.4% relief · 100% timely · 5.2K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Great Western Bancorp, Inc. (26.4% relief)
Bbva Financial Corporation closes 26.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 5.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bbva Financial Corporation complaint mix by product
- Checking or 2K 48.6% – 22% relief
- Bank account 955 20.0% – 35% relief
- Mortgage 501 10.5% – 31% relief
- Credit card 434 9.1% – 28% relief
- Credit reporting, 235 4.9% – 21% relief
- Vehicle loan 172 3.6% – 30% relief
- Credit card 158 3.3% – 48% relief
Heavy-volume mix: how Bbva Financial Corporation's 5.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 2.3K |
| Bank account or service | 955 |
| Mortgage | 501 |
| Credit card or prepaid card | 434 |
| Credit reporting, credit repair services, or other personal consumer reports | 235 |
| Vehicle loan or lease | 172 |
| Credit card | 158 |
| Debt collection | 143 |
| Consumer Loan | 95 |
| Payday loan, title loan, or personal loan | 82 |
| Money transfer, virtual currency, or money service | 59 |
| Money transfers | 11 |
| Prepaid card | 7 |
| Other financial service | 1 |
| Credit reporting | 1 |
| Student loan | 1 |
Nationwide filing states for Bbva Financial Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 29.2% of this company's filings
Bbva Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 934
- +452.7% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 1.5K |
| CA | 746 |
| AZ | 402 |
| FL | 388 |
| AL | 303 |
| CO | 187 |
| NY | 151 |
| GA | 143 |
| IL | 80 |
| NJ | 72 |
| PA | 64 |
| TN | 64 |
| WA | 64 |
| OH | 64 |
| NC | 62 |
| OR | 62 |
| MA | 59 |
| VA | 54 |
| OK | 50 |
| AR | 47 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 1.5K |
| Account opening, closing, or management | 439 |
| Closing an account | 296 |
| Deposits and withdrawals | 237 |
| Opening an account | 222 |
| Problem caused by your funds being low | 157 |
| Problems caused by my funds being low | 155 |
| Incorrect information on your report | 150 |
| Loan servicing, payments, escrow account | 147 |
| Problem with a lender or other company charging your account | 142 |
| Managing the loan or lease | 128 |
| Problem with a purchase shown on your statement | 117 |
| Trouble during payment process | 113 |
| Problem when making payments | 77 |
| Using a debit or ATM card | 70 |
| Problem with a credit reporting company's investigation into an existing problem | 61 |
| Improper use of your report | 57 |
| Fees or interest | 57 |
| Making/receiving payments, sending money | 54 |
| Attempts to collect debt not owed | 54 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 169 | 100% |
| 2013 | 213 | 100% |
| 2014 | 222 | 100% |
| 2015 | 305 | 100% |
| 2016 | 448 | 100% |
| 2017 | 627 | 100% |
| 2018 | 717 | 100% |
| 2019 | 736 | 100% |
| 2020 | 809 | 99.8% |
| 2021 | 934 | 100% |
Source: CFPB Consumer Complaint Database
Bbva Financial Corporation in the faster-timely third
Bbva Financial Corporation's 5,180 logged complaints reach a nationwide footprint - 53 states have at least one filing. Only 36.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-08-26. Timely response 100% sits in the upper third of the corpus.
Bbva Financial Corporation answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 26.4% with relief; 73.4% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bbva Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bbva Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bbva Financial Corporation (#108 of 342; 100% timely; 26.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band