2026 data Public-data reference Official source

First Citizens Bancshares, Inc.

1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.5K
Total Complaints
99.7%
Timely Response
0%
Disputed
15.8%
Relief Provided
44
States Active
2011
Since

Data updated June 2026

Timely response rate 99.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 15.8%
Industry median

Share closed with monetary or non-monetary relief.

First Citizens Bancshares, Inc. complaint mix by product

Total complaints: 1.5K

First Citizens Bancshares, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 834 complaints (60.3%), resolution 19.2% Checking or 60.3% Mortgage: 189 complaints (13.7%), resolution 12.2% Mortgage 13.7% Bank account: 144 complaints (10.4%), resolution 16.0% Bank account 10.4% Money transfer,: 60 complaints (4.3%), resolution 5.0% Debt collection: 55 complaints (4.0%), resolution 1.8% Credit reporting,: 52 complaints (3.8%), resolution 21.2% Credit reporting: 48 complaints (3.5%), resolution 2.1%
  • Checking or 834 60.3% – 19% relief
  • Mortgage 189 13.7% – 12% relief
  • Bank account 144 10.4% – 16% relief
  • Money transfer, 60 4.3% – 5% relief
  • Debt collection 55 4.0% – 2% relief
  • Credit reporting, 52 3.8% – 21% relief
  • Credit reporting 48 3.5% – 2% relief

How First Citizens Bancshares, Inc.'s 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 834
Mortgage 189
Bank account or service 144
Money transfer, virtual currency, or money service 60
Debt collection 55
Credit reporting, credit repair services, or other personal consumer reports 52
Credit reporting or other personal consumer reports 48
Vehicle loan or lease 48
Credit card 39
Credit card or prepaid card 28
Consumer Loan 14
Payday loan, title loan, or personal loan 12
Payday loan, title loan, personal loan, or advance loan 5
Prepaid card 2
Student loan 2
Debt or credit management 1
Money transfers 1

Top States

State Complaints
NC 338
SC 195
CA 186
GA 155
FL 88
VA 71
TX 57
WI 55
NY 35
WA 29
AZ 29
CO 27
IL 22
TN 20
PA 19
MD 15
MA 14
MN 12
MO 11
NJ 11

Top Issues

Issue Complaints
Managing an account 463
Opening an account 145
Closing an account 109
Account opening, closing, or management 79
Incorrect information on your report 67
Trouble during payment process 67
Problem caused by your funds being low 59
Problem with a lender or other company charging your account 51
Managing the loan or lease 33
Fraud or scam 31
Deposits and withdrawals 28
Struggling to pay mortgage 27
Attempts to collect debt not owed 24
Improper use of your report 24
Application, originator, mortgage broker 21
Applying for a mortgage or refinancing an existing mortgage 20
Loan modification,collection,foreclosure 19
Problems caused by my funds being low 16
Problem with a company's investigation into an existing problem 15
Took or threatened to take negative or legal action 15

Yearly Trend

Year Complaints Timely
2011 1 100%
2012 18 100%
2013 39 100%
2014 24 100%
2015 63 93.7%
2016 80 100%
2017 87 100%
2018 67 100%
2019 89 100%
2020 165 100%
2021 83 100%
2022 132 99.2%
2023 158 100%
2024 165 100%
2025 219 100%
2026 144 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About First Citizens Bancshares, Inc.

First Citizens Bancshares, Inc.'s 1,534 logged complaints reach a nationwide footprint - 44 states have at least one filing on record. 40.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2011 through 2026-06-25.

First Citizens Bancshares, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 82.6% with a written explanation. 15.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Citizens Bancshares, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does First Citizens Bancshares, Inc. have?

1,534, per the CFPB's public complaint count for this company (see the full breakdown above).

Does First Citizens Bancshares, Inc. respond to complaints on time?

99.7% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about First Citizens Bancshares, Inc.?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.