CFPB · Single-product concentration
Scottrade Bank
195 CFPB complaints · 97.9% in "Bank account or service" · top issue Account opening, closing, or management.
Scottrade Bank: 97.9% of 195 CFPB complaints sit in "Bank account or service". Timely 99% · relief 1%. Allegations, not findings.
- Single-product concentration
- -97% filings 2015 to 2017
CFPB relief outcome brief
CCDB company scottrade-bank
1% relief · 99% timely · 195 filings · Bank account or service
Same-product relief peers
Nearest relief peer: Ubs Bank USA (1.4% relief)
Scottrade Bank closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Scottrade Bank's 195 filings include narrative text
85.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Scottrade Bank complaint mix by product
- Bank account 191 97.9% – 1% relief
- Mortgage 2 1.0% – 0% relief
- Consumer Loan 1 0.5% – 0% relief
- Checking or 1 0.5% – 0% relief
How Scottrade Bank's 195 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 191 |
| Mortgage | 2 |
| Consumer Loan | 1 |
| Checking or savings account | 1 |
Concentrated filing states for Scottrade Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 77.9% of this company's filings
Scottrade Bank falling annual filings
Annual filing volume from the CFPB public database
- 2017
- 5
- -97% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 152 |
| MO | 9 |
| CT | 6 |
| OH | 5 |
| PR | 4 |
| MD | 3 |
| NY | 2 |
| IA | 2 |
| GA | 1 |
| MA | 1 |
| FL | 1 |
| NC | 1 |
| WA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 113 |
| Deposits and withdrawals | 49 |
| Using a debit or ATM card | 16 |
| Making/receiving payments, sending money | 9 |
| Problems caused by my funds being low | 4 |
| Loan servicing, payments, escrow account | 2 |
| Managing the loan or lease | 1 |
| Managing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 166 | 100% |
| 2016 | 24 | 91.7% |
| 2017 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Scottrade Bank filings cluster in one product
Scottrade Bank's 195 logged complaints stay concentrated: only 14 states show a filing. 85.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2017-09-15.
Scottrade Bank answers 99% of complaints inside the CFPB's tracked window and closes 16.4% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Scottrade Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Scottrade Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 195.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Scottrade Bank (99% timely; 1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration