CFPB · Diversified product mix
Banco Popular De Puerto Rico
1.8K CFPB complaints · diversified mix (top product 28%) · top issue Managing an account.
Banco Popular De Puerto Rico: top product "Mortgage" is only 28% of 1.8K - multi-bucket mix. Timely 99.7% · relief 10.6%. Allegations, not findings.
- Diversified product mix
- +830% filings 2011 to 2026
CFPB relief outcome brief
CCDB company banco-popular-de-puerto-rico
10.6% relief · 99.7% timely · 1.8K filings · Mortgage
Same-product relief peers
Nearest relief peer: Gateway First Bank (10.7% relief)
Banco Popular De Puerto Rico closes 10.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Banco Popular De Puerto Rico scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (50/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
50 / 100 percentile-benchmarked
10.6% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
80 / 100 percentile-benchmarked
89.3% of complaints closed with an explanation to the consumer
How 1.8K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Banco Popular De Puerto Rico complaint mix by product
- Mortgage 514 32.0% – 5% relief
- Checking or 393 24.5% – 10% relief
- Credit card 170 10.6% – 31% relief
- Bank account 168 10.5% – 20% relief
- Credit reporting, 136 8.5% – 4% relief
- Credit reporting 123 7.7% – 2% relief
- Credit card 100 6.2% – 21% relief
Lighter-volume mix: how Banco Popular De Puerto Rico's 1.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 514 |
| Checking or savings account | 393 |
| Credit card or prepaid card | 170 |
| Bank account or service | 168 |
| Credit reporting, credit repair services, or other personal consumer reports | 136 |
| Credit reporting or other personal consumer reports | 123 |
| Credit card | 100 |
| Debt collection | 73 |
| Vehicle loan or lease | 66 |
| Money transfer, virtual currency, or money service | 30 |
| Payday loan, title loan, or personal loan | 26 |
| Consumer Loan | 24 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Money transfers | 3 |
| Credit reporting | 2 |
| Payday loan | 2 |
Concentrated filing states for Banco Popular De Puerto Rico
Top states by attributed volume, lighter-filing company
- Leading state
- PR
- 54.1% of this company's filings
Banco Popular De Puerto Rico rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 93
- +830% vs 2011
Volume vs. relief
Where Banco Popular De Puerto Rico sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Banco Popular De Puerto Rico files more complaint volume than 31% of them, and closes complaints with relief more often than 68% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,837 · Closed with relief: 10.6%
Top States
| State | Complaints |
|---|---|
| PR | 993 |
| FL | 150 |
| NY | 112 |
| CA | 63 |
| TX | 50 |
| NJ | 39 |
| VI | 38 |
| VA | 30 |
| NC | 26 |
| PA | 25 |
| GA | 23 |
| IL | 23 |
| WA | 17 |
| MD | 15 |
| TN | 13 |
| MA | 11 |
| OR | 9 |
| MI | 8 |
| AZ | 7 |
| KS | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 262 |
| Incorrect information on your report | 197 |
| Trouble during payment process | 127 |
| Struggling to pay mortgage | 94 |
| Loan servicing, payments, escrow account | 90 |
| Account opening, closing, or management | 86 |
| Loan modification,collection,foreclosure | 79 |
| Closing an account | 71 |
| Fees or interest | 55 |
| Improper use of your report | 49 |
| Problem with a purchase shown on your statement | 40 |
| Deposits and withdrawals | 40 |
| Applying for a mortgage or refinancing an existing mortgage | 35 |
| Closing on a mortgage | 31 |
| Attempts to collect debt not owed | 31 |
| Problem with a credit reporting company's investigation into an existing problem | 29 |
| Opening an account | 29 |
| Other features, terms, or problems | 27 |
| Problem when making payments | 25 |
| Closing your account | 23 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 10 | 100% |
| 2012 | 57 | 98.2% |
| 2013 | 58 | 100% |
| 2014 | 78 | 100% |
| 2015 | 116 | 99.1% |
| 2016 | 117 | 100% |
| 2017 | 105 | 100% |
| 2018 | 159 | 100% |
| 2019 | 140 | 99.3% |
| 2020 | 125 | 100% |
| 2021 | 165 | 100% |
| 2022 | 142 | 100% |
| 2023 | 157 | 99.4% |
| 2024 | 143 | 99.3% |
| 2025 | 172 | 100% |
| 2026 | 93 | 100% |
Source: CFPB Consumer Complaint Database
Banco Popular De Puerto Rico spreads across product buckets
Banco Popular De Puerto Rico's 1,837 logged complaints reach a nationwide footprint - 49 states have at least one filing. Only 32.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25.
Banco Popular De Puerto Rico answers 99.7% of complaints inside the CFPB's tracked window and closes 89.3% with a written explanation. 10.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Banco Popular De Puerto Rico.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Banco Popular De Puerto Rico: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Banco Popular De Puerto Rico (#237 of 342; 99.7% timely; 10.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix