CFPB · Diversified product mix

Banco Popular De Puerto Rico

1.8K CFPB complaints · diversified mix (top product 28%) · top issue Managing an account.

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1.8K CFPB complaints

Banco Popular De Puerto Rico: top product "Mortgage" is only 28% of 1.8K - multi-bucket mix. Timely 99.7% · relief 10.6%. Allegations, not findings.

  • Volume rank #237 of 342
  • Diversified product mix
  • +830% filings 2011 to 2026

CFPB relief outcome brief

CCDB company banco-popular-de-puerto-rico

10.6% relief · 99.7% timely · 1.8K filings · Mortgage

Same-product relief peers

Nearest relief peer: Gateway First Bank (10.7% relief)

Banco Popular De Puerto Rico…10.6%Alorica Inc.6.6%Receivables Management Partn…0%Expert Global Solutions, Inc.0.3%The Receivable Management Se…7.8%
Closed-with-relief % among Banco Popular De Puerto Rico and nearest filing-volume peers

Banco Popular De Puerto Rico closes 10.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 1.8K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

Subscribe (RSS)
Timely response rate 99.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 10.6%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Banco Popular De Puerto Rico complaint mix by product

Total complaints: 1.8K

Banco Popular De Puerto Rico complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.8K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 514 complaints (32.0%), resolution 4.9% Mortgage 32.0% Checking or: 393 complaints (24.5%), resolution 10.2% Checking or 24.5% Credit card: 170 complaints (10.6%), resolution 30.6% Credit card 10.6% Bank account: 168 complaints (10.5%), resolution 19.6% Bank account 10.5% Credit reporting,: 136 complaints (8.5%), resolution 4.4% Credit reporting, 8.5% Credit reporting: 123 complaints (7.7%), resolution 2.4% Credit reporting 7.7% Credit card: 100 complaints (6.2%), resolution 21.0% Credit card 6.2%
  • Mortgage 514 32.0% – 5% relief
  • Checking or 393 24.5% – 10% relief
  • Credit card 170 10.6% – 31% relief
  • Bank account 168 10.5% – 20% relief
  • Credit reporting, 136 8.5% – 4% relief
  • Credit reporting 123 7.7% – 2% relief
  • Credit card 100 6.2% – 21% relief

Lighter-volume mix: how Banco Popular De Puerto Rico's 1.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Mortgage 514
Checking or savings account 393
Credit card or prepaid card 170
Bank account or service 168
Credit reporting, credit repair services, or other personal consumer reports 136
Credit reporting or other personal consumer reports 123
Credit card 100
Debt collection 73
Vehicle loan or lease 66
Money transfer, virtual currency, or money service 30
Payday loan, title loan, or personal loan 26
Consumer Loan 24
Payday loan, title loan, personal loan, or advance loan 7
Money transfers 3
Credit reporting 2
Payday loan 2

Concentrated filing states for Banco Popular De Puerto Rico

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
PR
54.1% of this company's filings
PR993FL150NY112CA63TX50NJ39VI38VA30

Banco Popular De Puerto Rico rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
93
+830% vs 2011
050100150200 201120132015201720192021202320252026 93

Top States

State Complaints
PR 993
FL 150
NY 112
CA 63
TX 50
NJ 39
VI 38
VA 30
NC 26
PA 25
GA 23
IL 23
WA 17
MD 15
TN 13
MA 11
OR 9
MI 8
AZ 7
KS 6

Top Issues

Issue Complaints
Managing an account 262
Incorrect information on your report 197
Trouble during payment process 127
Struggling to pay mortgage 94
Loan servicing, payments, escrow account 90
Account opening, closing, or management 86
Loan modification,collection,foreclosure 79
Closing an account 71
Fees or interest 55
Improper use of your report 49
Problem with a purchase shown on your statement 40
Deposits and withdrawals 40
Applying for a mortgage or refinancing an existing mortgage 35
Closing on a mortgage 31
Attempts to collect debt not owed 31
Problem with a credit reporting company's investigation into an existing problem 29
Opening an account 29
Other features, terms, or problems 27
Problem when making payments 25
Closing your account 23

Yearly Trend

Year Complaints Timely
2011 10 100%
2012 57 98.2%
2013 58 100%
2014 78 100%
2015 116 99.1%
2016 117 100%
2017 105 100%
2018 159 100%
2019 140 99.3%
2020 125 100%
2021 165 100%
2022 142 100%
2023 157 99.4%
2024 143 99.3%
2025 172 100%
2026 93 100%

Source: CFPB Consumer Complaint Database

Banco Popular De Puerto Rico spreads across product buckets

Banco Popular De Puerto Rico's 1,837 logged complaints reach a nationwide footprint - 49 states have at least one filing. Only 32.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25.

Banco Popular De Puerto Rico answers 99.7% of complaints inside the CFPB's tracked window and closes 89.3% with a written explanation. 10.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Banco Popular De Puerto Rico.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Banco Popular De Puerto Rico: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.8K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Banco Popular De Puerto Rico (#237 of 342; 99.7% timely; 10.6% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix