2026 data Public-data reference. official source

BANCO POPULAR DE PUERTO RICO

1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.5K consumer complaints filed with the CFPB

This profile shows BANCO POPULAR DE PUERTO RICO's complaint history from CFPB public records. 1,529 consumers have filed complaints since 2011. The company has a 99.7% timely response rate and has provided relief in 11.3% of cases.

1.5K
Total Complaints
99.7%
Timely Response
8%
Disputed
11.3%
Relief Provided
47
States Active
2011
Since

Total complaints

1.5K

Filed since 2011

Timely response

99.7%

CFPB-tracked response window

Relief rate

11.3%

Closed with monetary or non-monetary relief

Timely response rate 99.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.3%
Industry median

Share closed with monetary or non-monetary relief.

BANCO POPULAR DE PUERTO RICO complaint mix by product

Total complaints: 1.5K

BANCO POPULAR DE PUERTO RICO complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 449 complaints (33.4%), resolution 5.8% Mortgage 33.4% Checking or: 321 complaints (23.8%), resolution 10.9% Checking or 23.8% Bank account: 166 complaints (12.3%), resolution 21.1% Bank account 12.3% Credit card: 132 complaints (9.8%), resolution 30.3% Credit card 9.8% Credit reporting,: 107 complaints (7.9%), resolution 4.7% Credit reporting, 7.9% Credit reporting: 94 complaints (7.0%), resolution 2.1% Credit reporting 7.0% Credit card: 77 complaints (5.7%), resolution 22.1%
  • Mortgage 449 33.4% – 6% relief
  • Checking or 321 23.8% – 11% relief
  • Bank account 166 12.3% – 21% relief
  • Credit card 132 9.8% – 30% relief
  • Credit reporting, 107 7.9% – 5% relief
  • Credit reporting 94 7.0% – 2% relief
  • Credit card 77 5.7% – 22% relief

How BANCO POPULAR DE PUERTO RICO's 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 449
Checking or savings account 321
Bank account or service 166
Credit card or prepaid card 132
Credit reporting, credit repair services, or other personal consumer reports 107
Credit reporting or other personal consumer reports 94
Credit card 77
Debt collection 55
Vehicle loan or lease 46
Consumer Loan 24
Money transfer, virtual currency, or money service 24
Payday loan, title loan, or personal loan 23
Payday loan, title loan, personal loan, or advance loan 4
Money transfers 3
Payday loan 2
Credit reporting 2

Top States

State Complaints
PR 875
FL 129
NY 92
CA 51
TX 37
VI 35
NJ 31
PA 21
VA 21
IL 18
GA 18
NC 16
MD 14
MA 11
TN 11
WA 10
OR 7
MI 5
NM 5
UT 4

Top Issues

Issue Complaints
Managing an account 220
Incorrect information on your report 152
Trouble during payment process 107
Loan servicing, payments, escrow account 89
Account opening, closing, or management 84
Struggling to pay mortgage 79
Loan modification,collection,foreclosure 76
Closing an account 54
Deposits and withdrawals 41
Fees or interest 40
Improper use of your report 36
Problem with a purchase shown on your statement 29
Problem with a credit reporting company's investigation into an existing problem 26
Applying for a mortgage or refinancing an existing mortgage 24
Opening an account 24
Attempts to collect debt not owed 23
Closing on a mortgage 22
Other features, terms, or problems 21
Application, originator, mortgage broker 19
Problem when making payments 19

Yearly Trend

Year Complaints Timely
2011 11 100%
2012 60 98.3%
2013 58 100%
2014 79 100%
2015 106 99.1%
2016 108 100%
2017 97 100%
2018 134 100%
2019 120 99.2%
2020 101 100%
2021 131 100%
2022 110 100%
2023 127 99.2%
2024 114 99.1%
2025 127 100%
2026 46 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About BANCO POPULAR DE PUERTO RICO

BANCO POPULAR DE PUERTO RICO has accumulated 1,529 consumer complaints in the CFPB public database, with filings active across 47 U.S. states. Of those submissions, 309 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-03-22, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, BANCO POPULAR DE PUERTO RICO reports a 99.7% timely-response rate and has closed 88.7% of cases with a written explanation to the consumer. 11.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Managing an account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating BANCO POPULAR DE PUERTO RICO: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Consumer Guides

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How to Read Complaint Data
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How to File a CFPB Complaint
Step-by-step guide to filing your own complaint with the CFPB.
Understanding Responses
What different CFPB response types mean for consumers.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does BANCO POPULAR DE PUERTO RICO have?

BANCO POPULAR DE PUERTO RICO has received 1,529 consumer complaints filed with the Consumer Financial Protection Bureau.

Does BANCO POPULAR DE PUERTO RICO respond to complaints on time?

BANCO POPULAR DE PUERTO RICO has a 99.7% timely response rate to CFPB complaints.

What is the most common complaint about BANCO POPULAR DE PUERTO RICO?

The most common issue reported against BANCO POPULAR DE PUERTO RICO is "Managing an account" in the "Mortgage" product category.

Read our methodology — how this data is sourced, computed, and verified.

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