Payday loan, title loan, personal loan, or advance loan

33.4K consumer complaints filed with the CFPB

This page summarizes consumer complaints about Payday loan, title loan, personal loan, or advance loan products filed with the CFPB. 33,378 complaints have been filed across 1.1K companies. The most commonly reported issue is "Charged fees or interest you didn't expect".

33.4K
Total Complaints
1.1K
Companies
Charged fees or interest you didn't expect
Top Issue

Companies with Most Payday loan, title loan, personal loan, or advance loan Complaints

# Company Complaints
1 Affirm Holdings, Inc 2.7K
2 OneMain Finance Corporation 2.1K
3 CCF Intermediate Holdings LLC 1.1K
4 Enova International, Inc. 989
5 Paramount GR Holdings, LLC 873
6 Klarna AB 646
7 Synchrony Financial 553
8 Truist Financial Corporation 517
9 Upstart Holdings, Inc. 511
10 Upgrade, Inc. 501
11 Sofi Technologies, Inc. 442
12 Solar Mosaic LLC 433
13 Acima Credit, LLC 427
14 Block, Inc. 414
15 MoneyLion Inc. 389
16 Opportunity Financial, LLC 382
17 Navy Federal Credit Union 375
18 Wells Fargo & Company 314
19 Rosebud Economic Development Corporation 299
20 Mariner Finance, LLC 293
21 Wlcc 273
22 Uprova Credit, LLC 268
23 Credit Fresh Holdings Inc 252
24 Self Financial Inc. 249
25 Dave Operating, LLC 247
26 World Acceptance Corporation 232
27 Marlette Funding, LLC 230
28 Westlake Services, LLC 228
29 BlueChip Financial 228
30 Lendmark Financial Services 227
31 Fifth Third Financial Corporation 225
32 Wolf River Development Company 224
33 Harpeth Financial Services, LLC 214
34 Greensky Operations, LLC 207
35 Tower Loan of Mississippi, Inc. 195
36 Cng Financial Corporation 193
37 LDF Holdings, LLC 193
38 GVA Holdings, LLC 193
39 Sezzle Inc. 190
40 Possible Financial Inc 190
41 Pending Company Match 189
42 Citibank, N.a. 188
43 Bread Financial Holdings, Inc. 185
44 Alorica Inc. 185
45 Paypal Holdings, Inc 179
46 Regional Management Corporation 178
47 Advance America, Cash Advance Centers, Inc. 167
48 Egl Us, LLC 167
49 Wheels Financial Group, LLC. 166
50 Oportun Financial Corporation 165

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for Payday loan, title loan, personal loan, or advance loan

33,378 consumer complaints have been filed with the CFPB under the "Payday loan, title loan, personal loan, or advance loan" product category, naming 1,106 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system, the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within Payday loan, title loan, personal loan, or advance loan, the single most common underlying consumer complaint is "Charged fees or interest you didn't expect". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief, two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share, the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around Payday loan, title loan, personal loan, or advance loan, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology - how this data is sourced, computed, and verified.

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Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.