Payday loan, title loan, personal loan, or advance loan

22.1K consumer complaints filed with the CFPB

This page summarizes consumer complaints about Payday loan, title loan, personal loan, or advance loan products filed with the CFPB. 22,121 complaints have been filed across 953 companies. The most commonly reported issue is "Charged fees or interest you didn't expect".

22.1K
Total Complaints
953
Companies
Charged fees or interest you didn't expect
Top Issue

Companies with Most Payday loan, title loan, personal loan, or advance loan Complaints

# Company Complaints
1 OneMain Finance Corporation 1.6K
2 Affirm Holdings, Inc 1.5K
3 CCF Intermediate Holdings LLC 778
4 ENOVA INTERNATIONAL, INC. 700
5 Paramount GR Holdings, LLC 444
6 SYNCHRONY FINANCIAL 367
7 Klarna AB 351
8 TRUIST FINANCIAL CORPORATION 336
9 Upstart Holdings, Inc. 325
10 NAVY FEDERAL CREDIT UNION 300
11 UPGRADE, INC. 300
12 ACIMA CREDIT, LLC 279
13 MoneyLion Inc. 276
14 SOFI TECHNOLOGIES, INC. 262
15 Opportunity Financial, LLC 258
16 Block, Inc. 252
17 Solar Mosaic LLC 232
18 WELLS FARGO & COMPANY 204
19 MARINER FINANCE, LLC 202
20 Self Financial Inc. 188
21 Rosebud Economic Development Corporation 187
22 World Acceptance Corporation 184
23 WLCC 180
24 Uprova Credit, LLC 170
25 Lendmark Financial Services 166
26 Wolf River Development Company 164
27 BlueChip Financial 163
28 Credit Fresh Holdings Inc 162
29 Harpeth Financial Services, LLC 155
30 GVA Holdings, LLC 154
31 Tower Loan of Mississippi, Inc. 151
32 Dave Operating, LLC 150
33 Westlake Services, LLC 150
34 Possible Financial Inc 147
35 LDF Holdings, LLC 145
36 Marlette Funding, LLC 144
37 Regional Management Corporation 138
38 CNG FINANCIAL CORPORATION 136
39 Bread Financial Holdings, Inc. 134
40 CITIBANK, N.A. 128
41 FIFTH THIRD FINANCIAL CORPORATION 127
42 TRANSUNION INTERMEDIATE HOLDINGS, INC. 126
43 Alorica Inc. 124
44 Experian Information Solutions Inc. 124
45 GREENSKY OPERATIONS, LLC 123
46 Advance America, Cash Advance Centers, Inc. 122
47 OPORTUN FINANCIAL CORPORATION 121
48 WHEELS FINANCIAL GROUP, LLC. 121
49 EGL US, LLC 116
50 EQUIFAX, INC. 114

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for Payday loan, title loan, personal loan, or advance loan

22,121 consumer complaints have been filed with the CFPB under the "Payday loan, title loan, personal loan, or advance loan" product category, naming 953 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system — the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within Payday loan, title loan, personal loan, or advance loan, the single most common underlying consumer complaint is "Charged fees or interest you didn't expect". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief — two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share — the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around Payday loan, title loan, personal loan, or advance loan, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology — how this data is sourced, computed, and verified.

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