CFPB · Single-product concentration
Finance of America Mortgage LLC
165 CFPB complaints · 92.7% in "Mortgage" · top issue Application, originator, mortgage broker.
Finance of America Mortgage LLC: 92.7% of 165 CFPB complaints sit in "Mortgage". Timely 89.7% · relief 21.8%. Allegations, not findings.
- Single-product concentration
- -50% filings 2012 to 2026
CFPB relief outcome brief
CCDB company finance-of-america-mortgage-llc
21.8% relief · 89.7% timely · 165 filings · Mortgage
Same-product relief peers
Nearest relief peer: Waterstone Mortgage Corporation (21.9% relief)
Finance of America Mortgage LLC closes 21.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Finance of America Mortgage LLC's 165 filings include narrative text
41.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Finance of America Mortgage LLC complaint mix by product
- Mortgage 153 92.7% – 24% relief
- Credit reporting 9 5.5% – 0% relief
- Credit reporting, 2 1.2% – 0% relief
- Payday loan, 1 0.6% – 0% relief
How Finance of America Mortgage LLC's 165 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 153 |
| Credit reporting or other personal consumer reports | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Payday loan, title loan, or personal loan | 1 |
Where Finance of America Mortgage LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.2% of this company's filings
Finance of America Mortgage LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- -50% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 35 |
| NJ | 16 |
| PA | 11 |
| TX | 9 |
| SC | 7 |
| WA | 7 |
| NV | 6 |
| FL | 5 |
| MD | 5 |
| TN | 4 |
| IL | 4 |
| NC | 4 |
| OH | 4 |
| OR | 4 |
| MI | 4 |
| LA | 4 |
| CO | 4 |
| AZ | 3 |
| NY | 3 |
| MA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 48 |
| Loan servicing, payments, escrow account | 29 |
| Closing on a mortgage | 21 |
| Settlement process and costs | 18 |
| Applying for a mortgage or refinancing an existing mortgage | 14 |
| Incorrect information on your report | 9 |
| Loan modification,collection,foreclosure | 8 |
| Credit decision / Underwriting | 8 |
| Trouble during payment process | 5 |
| Struggling to pay mortgage | 2 |
| Improper use of your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Problem with additional add-on products or services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 10 | 80% |
| 2013 | 7 | 71.4% |
| 2014 | 22 | 86.4% |
| 2015 | 26 | 100% |
| 2016 | 38 | 100% |
| 2017 | 20 | 100% |
| 2018 | 15 | 100% |
| 2019 | 16 | 100% |
| 2020 | 1 | 100% |
| 2023 | 2 | 0% |
| 2024 | 2 | 0% |
| 2025 | 1 | 0% |
| 2026 | 5 | 0% |
Source: CFPB Consumer Complaint Database
Finance of America Mortgage LLC filings cluster in one product
Finance of America Mortgage LLC's 165 logged complaints stay concentrated: only 34 states show a filing. 41.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-05-29.
Finance of America Mortgage LLC answers 89.7% of complaints inside the CFPB's tracked window and closes 68.5% with a written explanation. 21.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Finance of America Mortgage LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Finance of America Mortgage LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 165.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 89.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Finance of America Mortgage LLC (89.7% timely; 21.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration