Finance of America Mortgage LLC
165 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Finance of America Mortgage LLC complaint mix by product
- Mortgage 153 92.7% – 24% relief
- Credit reporting 9 5.5% – 0% relief
- Credit reporting, 2 1.2% – 0% relief
- Payday loan, 1 0.6% – 0% relief
How Finance of America Mortgage LLC's 165 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 153 |
| Credit reporting or other personal consumer reports | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 35 |
| NJ | 16 |
| PA | 11 |
| TX | 9 |
| SC | 7 |
| WA | 7 |
| NV | 6 |
| FL | 5 |
| MD | 5 |
| TN | 4 |
| IL | 4 |
| NC | 4 |
| OH | 4 |
| OR | 4 |
| MI | 4 |
| LA | 4 |
| CO | 4 |
| AZ | 3 |
| NY | 3 |
| MA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 48 |
| Loan servicing, payments, escrow account | 29 |
| Closing on a mortgage | 21 |
| Settlement process and costs | 18 |
| Applying for a mortgage or refinancing an existing mortgage | 14 |
| Incorrect information on your report | 9 |
| Loan modification,collection,foreclosure | 8 |
| Credit decision / Underwriting | 8 |
| Trouble during payment process | 5 |
| Struggling to pay mortgage | 2 |
| Improper use of your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Problem with additional add-on products or services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 10 | 80% |
| 2013 | 7 | 71.4% |
| 2014 | 22 | 86.4% |
| 2015 | 26 | 100% |
| 2016 | 38 | 100% |
| 2017 | 20 | 100% |
| 2018 | 15 | 100% |
| 2019 | 16 | 100% |
| 2020 | 1 | 100% |
| 2023 | 2 | 0% |
| 2024 | 2 | 0% |
| 2025 | 1 | 0% |
| 2026 | 5 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Finance of America Mortgage LLC
Finance of America Mortgage LLC's 165 logged complaints stay concentrated: only 34 states show a filing on record. 41.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-05-29.
Finance of America Mortgage LLC answers 89.7% of complaints inside the CFPB's tracked window and closes 68.5% with a written explanation. 21.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Finance of America Mortgage LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Finance of America Mortgage LLC have?
165, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Finance of America Mortgage LLC respond to complaints on time?
89.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Finance of America Mortgage LLC?
"Application, originator, mortgage broker", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.