CFPB · Single-product concentration
Reverse Mortgage Solutions, Inc.
545 CFPB complaints · 97.2% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Reverse Mortgage Solutions, Inc.: 97.2% of 545 CFPB complaints sit in "Mortgage". Timely 91.2% · relief 0.4%. Allegations, not findings.
- Single-product concentration
- +125% filings 2012 to 2021
CFPB relief outcome brief
CCDB company reverse-mortgage-solutions-inc
0.4% relief · 91.2% timely · 545 filings · Mortgage
Same-product relief peers
Nearest relief peer: RoundPoint Mortgage Servicing LLC (0.4% relief)
Reverse Mortgage Solutions, Inc. closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 545 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Reverse Mortgage Solutions, Inc. complaint mix by product
- Mortgage 530 97.2% – 0% relief
- Debt collection 12 2.2% – 8% relief
- Bank account 1 0.2% – 0% relief
- Consumer Loan 1 0.2% – 0% relief
- Checking or 1 0.2% – 0% relief
How Reverse Mortgage Solutions, Inc.'s 545 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 530 |
| Debt collection | 12 |
| Bank account or service | 1 |
| Consumer Loan | 1 |
| Checking or savings account | 1 |
Nationwide filing states for Reverse Mortgage Solutions, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 15.8% of this company's filings
Reverse Mortgage Solutions, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 27
- +125% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 86 |
| FL | 68 |
| TX | 62 |
| NY | 40 |
| NJ | 31 |
| MD | 21 |
| GA | 16 |
| IL | 16 |
| LA | 12 |
| AZ | 11 |
| PA | 10 |
| MO | 10 |
| TN | 10 |
| PR | 9 |
| NC | 8 |
| CO | 8 |
| VA | 8 |
| OH | 8 |
| OR | 8 |
| WA | 7 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 128 |
| Loan modification,collection,foreclosure | 125 |
| Trouble during payment process | 117 |
| Struggling to pay mortgage | 62 |
| Application, originator, mortgage broker | 28 |
| Closing on a mortgage | 25 |
| Settlement process and costs | 19 |
| Applying for a mortgage or refinancing an existing mortgage | 15 |
| Credit decision / Underwriting | 7 |
| Other | 4 |
| Took or threatened to take negative or legal action | 4 |
| Attempts to collect debt not owed | 3 |
| Cont'd attempts collect debt not owed | 2 |
| False statements or representation | 2 |
| Making/receiving payments, sending money | 1 |
| Disclosure verification of debt | 1 |
| Payment to acct not credited | 1 |
| Managing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 12 | 91.7% |
| 2013 | 38 | 100% |
| 2014 | 43 | 100% |
| 2015 | 73 | 90.4% |
| 2016 | 120 | 94.2% |
| 2017 | 78 | 100% |
| 2018 | 56 | 96.4% |
| 2019 | 64 | 79.7% |
| 2020 | 34 | 55.9% |
| 2021 | 27 | 88.9% |
Source: CFPB Consumer Complaint Database
Reverse Mortgage Solutions, Inc. filings cluster in one product
Reverse Mortgage Solutions, Inc.'s 545 logged complaints reach a nationwide footprint - 45 states have at least one filing. Only 27.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-09-29.
Reverse Mortgage Solutions, Inc. answers 91.2% of complaints inside the CFPB's tracked window and closes 75.2% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Reverse Mortgage Solutions, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Reverse Mortgage Solutions, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 545.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Reverse Mortgage Solutions, Inc. (91.2% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration