2026 data Public-data reference Official source

Everbank, National Association

1.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.7K
Total Complaints
97.5%
Timely Response
0%
Disputed
4.5%
Relief Provided
52
States Active
2011
Since

Data updated June 2026

Timely response rate 97.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 4.5%
Industry median

Share closed with monetary or non-monetary relief.

Everbank, National Association complaint mix by product

Total complaints: 1.7K

Everbank, National Association complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,276 complaints (74.8%), resolution 5.6% Mortgage 74.8% Checking or: 283 complaints (16.6%), resolution 0.0% Checking or 16.6% Bank account: 51 complaints (3.0%), resolution 7.8% Credit reporting,: 34 complaints (2.0%), resolution 0.0% Money transfer,: 30 complaints (1.8%), resolution 0.0% Debt collection: 24 complaints (1.4%), resolution 0.0% Credit reporting: 7 complaints (0.4%), resolution 0.0%
  • Mortgage 1K 74.8% – 6% relief
  • Checking or 283 16.6% – 0% relief
  • Bank account 51 3.0% – 8% relief
  • Credit reporting, 34 2.0% – 0% relief
  • Money transfer, 30 1.8% – 0% relief
  • Debt collection 24 1.4% – 0% relief
  • Credit reporting 7 0.4% – 0% relief

How Everbank, National Association's 1.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 1.3K
Checking or savings account 283
Bank account or service 51
Credit reporting, credit repair services, or other personal consumer reports 34
Money transfer, virtual currency, or money service 30
Debt collection 24
Credit reporting or other personal consumer reports 7
Credit card 6
Consumer Loan 5
Payday loan, title loan, or personal loan 5
Vehicle loan or lease 5
Credit card or prepaid card 4
Credit reporting 2
Other financial service 1

Top States

State Complaints
CA 243
FL 220
GA 135
NY 122
TX 117
NJ 97
PA 59
MI 49
IL 48
MD 38
VA 38
NC 38
OH 37
WA 37
CO 34
OR 31
AZ 30
TN 28
MA 24
SC 23

Top Issues

Issue Complaints
Loan modification,collection,foreclosure 415
Loan servicing, payments, escrow account 333
Trouble during payment process 225
Managing an account 165
Struggling to pay mortgage 77
Application, originator, mortgage broker 73
Closing an account 64
Opening an account 42
Applying for a mortgage or refinancing an existing mortgage 36
Account opening, closing, or management 36
Incorrect information on your report 35
Credit decision / Underwriting 32
Settlement process and costs 30
Closing on a mortgage 27
Other 16
Problem with a credit reporting company's investigation into an existing problem 12
Other transaction problem 12
Fraud or scam 8
Deposits and withdrawals 8
Problem with a lender or other company charging your account 7

Yearly Trend

Year Complaints Timely
2011 6 100%
2012 166 94%
2013 265 98.9%
2014 220 99.5%
2015 116 95.7%
2016 153 92.8%
2017 119 95%
2018 110 100%
2019 101 99%
2020 73 98.6%
2021 121 100%
2022 49 100%
2023 45 95.6%
2024 58 100%
2025 75 97.3%
2026 56 96.4%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Everbank, National Association

Everbank, National Association's 1,733 logged complaints reach a nationwide footprint - 52 states have at least one filing on record. Only 24.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-23.

Everbank, National Association answers 97.5% of complaints inside the CFPB's tracked window and closes 95% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Everbank, National Association.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Everbank, National Association have?

1,733, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Everbank, National Association respond to complaints on time?

97.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Everbank, National Association?

"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.