CFPB · Single-product concentration

Everbank, National Association

1.7K CFPB complaints · 73.6% in "Mortgage" · top issue Loan modification,collection,foreclosure.

Products ↓ All companies
1.7K CFPB complaints

Everbank, National Association: 73.6% of 1.7K CFPB complaints sit in "Mortgage". Timely 97.5% · relief 4.5%. Allegations, not findings.

  • Single-product concentration
  • +833.3% filings 2011 to 2026

CFPB relief outcome brief

CCDB company everbank-national-association

4.5% relief · 97.5% timely · 1.7K filings · Mortgage

Same-product relief peers

Nearest relief peer: Firstbank Puerto Rico (4.5% relief)

Everbank, NationalAssociation (this)4.5%First Technology FederalCredit Union13.3%Amerisave MortgageCorporation24.7%First Advantage Corporation0.1%Checkr, Inc0.1%
Closed-with-relief % among Everbank, National Association and nearest filing-volume peers

Everbank, National Association closes 4.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

Everbank, National Association scores strongest on timely response (96/100 percentile-benchmarked) and weakest on relief provided (21/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

61 /100 grade C

Relief provided

21 / 100 percentile-benchmarked

4.5% of complaints closed with relief to the consumer

Timely response

96 / 100 percentile-benchmarked

97.5% of complaints answered inside the CFPB 15-day window

Closed with explanation

91 / 100 percentile-benchmarked

95% of complaints closed with an explanation to the consumer

How 1.7K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

Subscribe (RSS)
Timely response rate 97.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 4.5%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Everbank, National Association complaint mix by product

Total complaints: 1.7K

Everbank, National Association complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,276 complaints (74.8%), resolution 5.6% Mortgage 74.8% Checking or: 283 complaints (16.6%), resolution 0.0% Checking or 16.6% Bank account: 51 complaints (3.0%), resolution 7.8% Credit reporting,: 34 complaints (2.0%), resolution 0.0% Money transfer,: 30 complaints (1.8%), resolution 0.0% Debt collection: 24 complaints (1.4%), resolution 0.0% Credit reporting: 7 complaints (0.4%), resolution 0.0%
  • Mortgage 1K 74.8% – 6% relief
  • Checking or 283 16.6% – 0% relief
  • Bank account 51 3.0% – 8% relief
  • Credit reporting, 34 2.0% – 0% relief
  • Money transfer, 30 1.8% – 0% relief
  • Debt collection 24 1.4% – 0% relief
  • Credit reporting 7 0.4% – 0% relief

Lighter-volume mix: how Everbank, National Association's 1.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Mortgage 1.3K
Checking or savings account 283
Bank account or service 51
Credit reporting, credit repair services, or other personal consumer reports 34
Money transfer, virtual currency, or money service 30
Debt collection 24
Credit reporting or other personal consumer reports 7
Credit card 6
Consumer Loan 5
Payday loan, title loan, or personal loan 5
Vehicle loan or lease 5
Credit card or prepaid card 4
Credit reporting 2
Other financial service 1

Nationwide filing states for Everbank, National Association

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
CA
14% of this company's filings
CA243FL220GA135NY122TX117NJ97PA59MI49

Everbank, National Association rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
56
+833.3% vs 2011
0100200300 201120132015201720192021202320252026 56

Volume vs. relief

Where Everbank, National Association sits on volume vs. relief

Among the 342 companies large enough to be indexed on PlainComplaint, Everbank, National Association files more complaint volume than 28% of them, and closes complaints with relief more often than 55% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.

Everbank, National Association vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile. 2×2 strategic matrix plotting 30 entities by Volume percentile (X) and Relief percentile (Y), with a crosshair dividing the plot into four quadrants. High volume, high reliefLow volume, high reliefHigh volume, low reliefLow volume, low relief 020406080 020406080100 Volume percentile Relief percentile
Everbank, National Association vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile.

Total complaints: 1,733 · Closed with relief: 4.5%

Top States

State Complaints
CA 243
FL 220
GA 135
NY 122
TX 117
NJ 97
PA 59
MI 49
IL 48
MD 38
VA 38
NC 38
OH 37
WA 37
CO 34
OR 31
AZ 30
TN 28
MA 24
SC 23

Top Issues

Issue Complaints
Loan modification,collection,foreclosure 415
Loan servicing, payments, escrow account 333
Trouble during payment process 225
Managing an account 165
Struggling to pay mortgage 77
Application, originator, mortgage broker 73
Closing an account 64
Opening an account 42
Applying for a mortgage or refinancing an existing mortgage 36
Account opening, closing, or management 36
Incorrect information on your report 35
Credit decision / Underwriting 32
Settlement process and costs 30
Closing on a mortgage 27
Other 16
Problem with a credit reporting company's investigation into an existing problem 12
Other transaction problem 12
Fraud or scam 8
Deposits and withdrawals 8
Problem with a lender or other company charging your account 7

Yearly Trend

Year Complaints Timely
2011 6 100%
2012 166 94%
2013 265 98.9%
2014 220 99.5%
2015 116 95.7%
2016 153 92.8%
2017 119 95%
2018 110 100%
2019 101 99%
2020 73 98.6%
2021 121 100%
2022 49 100%
2023 45 95.6%
2024 58 100%
2025 75 97.3%
2026 56 96.4%

Source: CFPB Consumer Complaint Database

Everbank, National Association filings cluster in one product

Everbank, National Association's 1,733 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 24.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-23.

Everbank, National Association answers 97.5% of complaints inside the CFPB's tracked window and closes 95% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Everbank, National Association.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Everbank, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.7K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 97.5%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Everbank, National Association (#247 of 342; 97.5% timely; 4.5% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration