CFPB · Single-product concentration
Prospect Mortgage, LLC
112 CFPB complaints · 99.1% in "Mortgage" · top issue Application, originator, mortgage broker.
Prospect Mortgage, LLC: 99.1% of 112 CFPB complaints sit in "Mortgage". Timely 68.8% · relief 12.5%. Allegations, not findings.
- Single-product concentration
- -83.3% filings 2012 to 2018
CFPB relief outcome brief
CCDB company prospect-mortgage-llc
12.5% relief · 68.8% timely · 112 filings · Mortgage
Same-product relief peers
Nearest relief peer: Towne Mortgage Company (12.5% relief)
Prospect Mortgage, LLC closes 12.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 112 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Prospect Mortgage, LLC complaint mix by product
- Mortgage 111 99.1% – 13% relief
- Credit reporting, 1 0.9% – 0% relief
How Prospect Mortgage, LLC's 112 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 111 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Prospect Mortgage, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 23.2% of this company's filings
Prospect Mortgage, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2018
- 2
- -83.3% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 26 |
| NY | 12 |
| IL | 10 |
| FL | 9 |
| NJ | 5 |
| MD | 5 |
| TX | 4 |
| VA | 4 |
| NC | 4 |
| MA | 4 |
| WA | 3 |
| CO | 3 |
| IN | 3 |
| LA | 2 |
| RI | 2 |
| OR | 2 |
| AZ | 2 |
| GA | 2 |
| HI | 1 |
| DE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 45 |
| Settlement process and costs | 30 |
| Loan servicing, payments, escrow account | 14 |
| Credit decision / Underwriting | 11 |
| Loan modification,collection,foreclosure | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Trouble during payment process | 2 |
| Incorrect information on your report | 1 |
| Improper use of your report | 1 |
| Closing on a mortgage | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 12 | 91.7% |
| 2013 | 19 | 78.9% |
| 2014 | 18 | 88.9% |
| 2015 | 19 | 47.4% |
| 2016 | 27 | 63% |
| 2017 | 15 | 60% |
| 2018 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Prospect Mortgage, LLC filings cluster in one product
Prospect Mortgage, LLC's 112 logged complaints stay concentrated: only 26 states show a filing. Only 25.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2018-12-06.
Prospect Mortgage, LLC answers 68.8% of complaints inside the CFPB's tracked window and closes 83.9% with a written explanation. 12.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Prospect Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Prospect Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 112.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 68.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Prospect Mortgage, LLC (68.8% timely; 12.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration