Prospect Mortgage, LLC
112 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Prospect Mortgage, LLC complaint mix by product
- Mortgage 111 99.1% – 13% relief
- Credit reporting, 1 0.9% – 0% relief
How Prospect Mortgage, LLC's 112 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 111 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 26 |
| NY | 12 |
| IL | 10 |
| FL | 9 |
| NJ | 5 |
| MD | 5 |
| TX | 4 |
| VA | 4 |
| NC | 4 |
| MA | 4 |
| WA | 3 |
| CO | 3 |
| IN | 3 |
| LA | 2 |
| RI | 2 |
| OR | 2 |
| AZ | 2 |
| GA | 2 |
| HI | 1 |
| DE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 45 |
| Settlement process and costs | 30 |
| Loan servicing, payments, escrow account | 14 |
| Credit decision / Underwriting | 11 |
| Loan modification,collection,foreclosure | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Trouble during payment process | 2 |
| Incorrect information on your report | 1 |
| Improper use of your report | 1 |
| Closing on a mortgage | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 12 | 91.7% |
| 2013 | 19 | 78.9% |
| 2014 | 18 | 88.9% |
| 2015 | 19 | 47.4% |
| 2016 | 27 | 63% |
| 2017 | 15 | 60% |
| 2018 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Prospect Mortgage, LLC
Prospect Mortgage, LLC's 112 logged complaints stay concentrated: only 26 states show a filing on record. Only 25.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2018-12-06.
Prospect Mortgage, LLC answers 68.8% of complaints inside the CFPB's tracked window and closes 83.9% with a written explanation. 12.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Prospect Mortgage, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Prospect Mortgage, LLC have?
112, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Prospect Mortgage, LLC respond to complaints on time?
68.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Prospect Mortgage, LLC?
"Application, originator, mortgage broker", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.