Total complaints
21.7K
Filed since 2011
21.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
21.7K consumer complaints filed with the CFPB
This profile shows Pending Company Match's complaint history from CFPB public records. 21,683 consumers have filed complaints since 2011. The company has a 99.8% timely response rate and has provided relief in 0.8% of cases.
Total complaints
21.7K
Filed since 2011
Timely response
99.8%
CFPB-tracked response window
Relief rate
0.8%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Pending Company Match's 21.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 14.2K |
| Debt collection | 3.5K |
| Credit card | 589 |
| Checking or savings account | 586 |
| Mortgage | 469 |
| Money transfer, virtual currency, or money service | 397 |
| Vehicle loan or lease | 239 |
| Payday loan, title loan, personal loan, or advance loan | 189 |
| Prepaid card | 118 |
| Bank account or service | 101 |
| Student loan | 97 |
| Debt or credit management | 74 |
| Other | 26 |
| Consumer Loan | 22 |
| Credit reporting | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Payday loan | 1 |
| Money transfers | 1 |
| State | Complaints |
|---|---|
| TX | 4.6K |
| FL | 2.6K |
| CA | 2.2K |
| GA | 1.2K |
| NY | 839 |
| IL | 703 |
| NC | 655 |
| SC | 555 |
| MD | 475 |
| PA | 463 |
| OH | 459 |
| NJ | 436 |
| AL | 432 |
| AZ | 411 |
| LA | 366 |
| MI | 338 |
| MS | 318 |
| VA | 315 |
| MA | 239 |
| MO | 238 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 7.7K |
| Improper use of your report | 4.0K |
| Problem with a company's investigation into an existing problem | 2.5K |
| Took or threatened to take negative or legal action | 1.3K |
| Attempts to collect debt not owed | 1.0K |
| Written notification about debt | 495 |
| Managing an account | 342 |
| False statements or representation | 330 |
| Problem with a purchase shown on your statement | 211 |
| Communication tactics | 191 |
| Trouble during payment process | 112 |
| Fraud or scam | 105 |
| Problem with a lender or other company charging your account | 100 |
| Loan modification,collection,foreclosure | 90 |
| Managing the loan or lease | 77 |
| Struggling to pay mortgage | 73 |
| Loan servicing, payments, escrow account | 62 |
| Getting a loan or lease | 59 |
| Getting a credit card | 58 |
| Threatened to contact someone or share information improperly | 58 |
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 23 | 95.7% |
| 2012 | 206 | 94.7% |
| 2013 | 60 | 100% |
| 2014 | 47 | 91.5% |
| 2015 | 42 | 97.6% |
| 2016 | 65 | 96.9% |
| 2017 | 35 | 80% |
| 2018 | 9 | 100% |
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 2 | 100% |
| 2022 | 2 | 0% |
| 2023 | 2 | 100% |
| 2024 | 8 | 100% |
| 2025 | 13 | 92.3% |
| 2026 | 21.2K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Pending Company Match has accumulated 21,683 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 91 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-06-26, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Pending Company Match reports a 99.8% timely-response rate and has closed 1.4% of cases with a written explanation to the consumer. 0.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Pending Company Match: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Pending Company Match has received 21,683 consumer complaints filed with the Consumer Financial Protection Bureau.
Pending Company Match has a 99.8% timely response rate to CFPB complaints.
The most common issue reported against Pending Company Match is "Incorrect information on your report" in the "Credit reporting or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.