CFPB · Higher closed-with-relief share
Moneygram Payment Systems Worldwide Inc
3.3K CFPB complaints · 14.6% relief (high band) · top issue Fraud or scam.
Moneygram Payment Systems Worldwide Inc closes 14.6% with relief (upper third) on 3.3K filings. Timely 99.7% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Higher closed-with-relief share
- +29.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company moneygram-payment-systems-worldwide-inc
14.6% relief · 99.7% timely · 3.3K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: WorldRemit Corp. (15.1% relief)
Moneygram Payment Systems Worldwide Inc closes 14.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Moneygram Payment Systems Worldwide Inc scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (68/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
68 / 100 percentile-benchmarked
14.6% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
72 / 100 percentile-benchmarked
84.8% of complaints closed with an explanation to the consumer
How 3.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Moneygram Payment Systems Worldwide Inc complaint mix by product
- Money transfer, 2K 58.7% – 19% relief
- Money transfers 1K 38.8% – 9% relief
- Other financial 36 1.1% – 0% relief
- Checking or 15 0.5% – 7% relief
- Prepaid card 10 0.3% – 0% relief
- Bank account 10 0.3% – 0% relief
- Credit card 9 0.3% – 0% relief
Higher-relief mix: how Moneygram Payment Systems Worldwide Inc's 3.3K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1.9K |
| Money transfers | 1.3K |
| Other financial service | 36 |
| Checking or savings account | 15 |
| Prepaid card | 10 |
| Bank account or service | 10 |
| Credit card or prepaid card | 9 |
| Debt collection | 6 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan | 2 |
| Credit card | 2 |
| Consumer Loan | 1 |
Nationwide filing states for Moneygram Payment Systems Worldwide Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.3% of this company's filings
Moneygram Payment Systems Worldwide Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 128
- +29.3% vs 2013
Volume vs. relief
Where Moneygram Payment Systems Worldwide Inc sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Moneygram Payment Systems Worldwide Inc files more complaint volume than 55% of them, and closes complaints with relief more often than 74% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,308 · Closed with relief: 14.6%
Top States
| State | Complaints |
|---|---|
| CA | 472 |
| TX | 257 |
| NY | 241 |
| FL | 234 |
| GA | 135 |
| NJ | 115 |
| VA | 109 |
| IL | 109 |
| MD | 103 |
| PA | 98 |
| MA | 96 |
| OH | 92 |
| NC | 87 |
| MI | 67 |
| AZ | 59 |
| TN | 51 |
| MO | 51 |
| WA | 50 |
| IN | 48 |
| LA | 44 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 1.0K |
| Money was not available when promised | 766 |
| Other transaction problem | 694 |
| Other transaction issues | 232 |
| Other service issues | 105 |
| Other service problem | 84 |
| Lost or stolen money order | 75 |
| Problem with customer service | 71 |
| Wrong amount charged or received | 40 |
| Confusing or missing disclosures | 39 |
| Unexpected or other fees | 34 |
| Incorrect/missing disclosures or info | 26 |
| Unauthorized transactions or other transaction problem | 10 |
| Making/receiving payments, sending money | 9 |
| Problem getting a card or closing an account | 7 |
| Excessive fees | 7 |
| Problem with a lender or other company charging your account | 6 |
| Trouble accessing funds in your mobile or digital wallet | 6 |
| Managing, opening, or closing your mobile wallet account | 6 |
| Managing an account | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 99 | 100% |
| 2014 | 218 | 98.6% |
| 2015 | 542 | 100% |
| 2016 | 417 | 100% |
| 2017 | 251 | 100% |
| 2018 | 252 | 99.6% |
| 2019 | 209 | 100% |
| 2020 | 187 | 97.3% |
| 2021 | 195 | 99.5% |
| 2022 | 213 | 99.5% |
| 2023 | 166 | 100% |
| 2024 | 181 | 100% |
| 2025 | 250 | 100% |
| 2026 | 128 | 100% |
Source: CFPB Consumer Complaint Database
Moneygram Payment Systems Worldwide Inc in the higher-relief third
Moneygram Payment Systems Worldwide Inc's 3,308 logged complaints reach a nationwide footprint - 56 states have at least one filing. Only 37.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-23. Closed-with-relief 14.6% sits in the upper third of the corpus.
Moneygram Payment Systems Worldwide Inc closes 14.6% with monetary or non-monetary relief and answers 99.7% inside the CFPB window; 84.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Money transfer, virtual currency, or money service" · top issue "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Moneygram Payment Systems Worldwide Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Moneygram Payment Systems Worldwide Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Moneygram Payment Systems Worldwide Inc (#156 of 342; 99.7% timely; 14.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share