Moneygram Payment Systems Worldwide Inc
3.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Moneygram Payment Systems Worldwide Inc complaint mix by product
- Money transfer, 2K 58.7% – 19% relief
- Money transfers 1K 38.8% – 9% relief
- Other financial 36 1.1% – 0% relief
- Checking or 15 0.5% – 7% relief
- Prepaid card 10 0.3% – 0% relief
- Bank account 10 0.3% – 0% relief
- Credit card 9 0.3% – 0% relief
How Moneygram Payment Systems Worldwide Inc's 3.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1.9K |
| Money transfers | 1.3K |
| Other financial service | 36 |
| Checking or savings account | 15 |
| Prepaid card | 10 |
| Bank account or service | 10 |
| Credit card or prepaid card | 9 |
| Debt collection | 6 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan | 2 |
| Credit card | 2 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 472 |
| TX | 257 |
| NY | 241 |
| FL | 234 |
| GA | 135 |
| NJ | 115 |
| VA | 109 |
| IL | 109 |
| MD | 103 |
| PA | 98 |
| MA | 96 |
| OH | 92 |
| NC | 87 |
| MI | 67 |
| AZ | 59 |
| TN | 51 |
| MO | 51 |
| WA | 50 |
| IN | 48 |
| LA | 44 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 1.0K |
| Money was not available when promised | 766 |
| Other transaction problem | 694 |
| Other transaction issues | 232 |
| Other service issues | 105 |
| Other service problem | 84 |
| Lost or stolen money order | 75 |
| Problem with customer service | 71 |
| Wrong amount charged or received | 40 |
| Confusing or missing disclosures | 39 |
| Unexpected or other fees | 34 |
| Incorrect/missing disclosures or info | 26 |
| Unauthorized transactions or other transaction problem | 10 |
| Making/receiving payments, sending money | 9 |
| Problem getting a card or closing an account | 7 |
| Excessive fees | 7 |
| Problem with a lender or other company charging your account | 6 |
| Trouble accessing funds in your mobile or digital wallet | 6 |
| Managing, opening, or closing your mobile wallet account | 6 |
| Managing an account | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 99 | 100% |
| 2014 | 218 | 98.6% |
| 2015 | 542 | 100% |
| 2016 | 417 | 100% |
| 2017 | 251 | 100% |
| 2018 | 252 | 99.6% |
| 2019 | 209 | 100% |
| 2020 | 187 | 97.3% |
| 2021 | 195 | 99.5% |
| 2022 | 213 | 99.5% |
| 2023 | 166 | 100% |
| 2024 | 181 | 100% |
| 2025 | 250 | 100% |
| 2026 | 128 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Moneygram Payment Systems Worldwide Inc
Moneygram Payment Systems Worldwide Inc's 3,308 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. Only 37.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-23.
Moneygram Payment Systems Worldwide Inc answers 99.7% of complaints inside the CFPB's tracked window and closes 84.8% with a written explanation. 14.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Moneygram Payment Systems Worldwide Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Moneygram Payment Systems Worldwide Inc have?
3,308, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Moneygram Payment Systems Worldwide Inc respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Moneygram Payment Systems Worldwide Inc?
"Fraud or scam", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.