Total complaints
2.7K
Filed since 2013
2.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2.7K consumer complaints filed with the CFPB
This profile shows MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC's complaint history from CFPB public records. 2,727 consumers have filed complaints since 2013. The company has a 99.8% timely response rate and has provided relief in 13.4% of cases.
Total complaints
2.7K
Filed since 2013
Timely response
99.8%
CFPB-tracked response window
Relief rate
13.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC's 2.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1.4K |
| Money transfers | 1.2K |
| Other financial service | 28 |
| Checking or savings account | 10 |
| Bank account or service | 8 |
| Credit card or prepaid card | 6 |
| Debt collection | 6 |
| Prepaid card | 5 |
| Credit card | 2 |
| Payday loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Consumer Loan | 1 |
| State | Complaints |
|---|---|
| CA | 384 |
| TX | 218 |
| FL | 193 |
| NY | 192 |
| GA | 100 |
| NJ | 96 |
| IL | 92 |
| PA | 88 |
| VA | 85 |
| MD | 85 |
| MA | 79 |
| OH | 74 |
| NC | 73 |
| MI | 62 |
| AZ | 42 |
| WA | 42 |
| TN | 42 |
| MO | 39 |
| LA | 38 |
| IN | 37 |
| Issue | Complaints |
|---|---|
| Fraud or scam | 927 |
| Money was not available when promised | 613 |
| Other transaction problem | 514 |
| Other transaction issues | 214 |
| Other service issues | 99 |
| Other service problem | 74 |
| Lost or stolen money order | 62 |
| Problem with customer service | 54 |
| Wrong amount charged or received | 28 |
| Confusing or missing disclosures | 26 |
| Incorrect/missing disclosures or info | 24 |
| Unexpected or other fees | 22 |
| Making/receiving payments, sending money | 8 |
| Problem with a lender or other company charging your account | 5 |
| Unauthorized transactions or other transaction problem | 5 |
| Managing, opening, or closing your mobile wallet account | 5 |
| Trouble accessing funds in your mobile or digital wallet | 4 |
| Excessive fees | 4 |
| Cont'd attempts collect debt not owed | 4 |
| Customer service/Customer relations | 4 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 99 | 100% |
| 2014 | 218 | 98.6% |
| 2015 | 503 | 100% |
| 2016 | 381 | 100% |
| 2017 | 222 | 100% |
| 2018 | 198 | 100% |
| 2019 | 174 | 100% |
| 2020 | 129 | 97.7% |
| 2021 | 150 | 100% |
| 2022 | 158 | 100% |
| 2023 | 123 | 100% |
| 2024 | 152 | 100% |
| 2025 | 158 | 100% |
| 2026 | 62 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC has accumulated 2,727 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 687 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-23, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC reports a 99.8% timely-response rate and has closed 86% of cases with a written explanation to the consumer. 13.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 3.6% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Fraud or scam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC has received 2,727 consumer complaints filed with the Consumer Financial Protection Bureau.
MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC has a 99.8% timely response rate to CFPB complaints.
The most common issue reported against MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC is "Fraud or scam" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.