2026 data Public-data reference. official source

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC

2.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

2.7K consumer complaints filed with the CFPB

This profile shows MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC's complaint history from CFPB public records. 2,727 consumers have filed complaints since 2013. The company has a 99.8% timely response rate and has provided relief in 13.4% of cases.

2.7K
Total Complaints
99.8%
Timely Response
3.6%
Disputed
13.4%
Relief Provided
56
States Active
2013
Since

Total complaints

2.7K

Filed since 2013

Timely response

99.8%

CFPB-tracked response window

Relief rate

13.4%

Closed with monetary or non-monetary relief

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 13.4%
Industry median

Share closed with monetary or non-monetary relief.

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC complaint mix by product

Total complaints: 2.7K

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 1,449 complaints (53.4%), resolution 17.9% Money transfer, 53.4% Money transfers: 1,208 complaints (44.5%), resolution 8.6% Money transfers 44.5% Other financial: 28 complaints (1.0%), resolution 0.0% Checking or: 10 complaints (0.4%), resolution 0.0% Bank account: 8 complaints (0.3%), resolution 0.0% Credit card: 6 complaints (0.2%), resolution 0.0% Debt collection: 6 complaints (0.2%), resolution 0.0%
  • Money transfer, 1K 53.4% 18% relief
  • Money transfers 1K 44.5% 9% relief
  • Other financial 28 1.0% 0% relief
  • Checking or 10 0.4% 0% relief
  • Bank account 8 0.3% 0% relief
  • Credit card 6 0.2% 0% relief
  • Debt collection 6 0.2% 0% relief

How MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC's 2.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 1.4K
Money transfers 1.2K
Other financial service 28
Checking or savings account 10
Bank account or service 8
Credit card or prepaid card 6
Debt collection 6
Prepaid card 5
Credit card 2
Payday loan 2
Payday loan, title loan, or personal loan 2
Consumer Loan 1

Top States

State Complaints
CA 384
TX 218
FL 193
NY 192
GA 100
NJ 96
IL 92
PA 88
VA 85
MD 85
MA 79
OH 74
NC 73
MI 62
AZ 42
WA 42
TN 42
MO 39
LA 38
IN 37

Top Issues

Issue Complaints
Fraud or scam 927
Money was not available when promised 613
Other transaction problem 514
Other transaction issues 214
Other service issues 99
Other service problem 74
Lost or stolen money order 62
Problem with customer service 54
Wrong amount charged or received 28
Confusing or missing disclosures 26
Incorrect/missing disclosures or info 24
Unexpected or other fees 22
Making/receiving payments, sending money 8
Problem with a lender or other company charging your account 5
Unauthorized transactions or other transaction problem 5
Managing, opening, or closing your mobile wallet account 5
Trouble accessing funds in your mobile or digital wallet 4
Excessive fees 4
Cont'd attempts collect debt not owed 4
Customer service/Customer relations 4

Yearly Trend

Year Complaints Timely
2013 99 100%
2014 218 98.6%
2015 503 100%
2016 381 100%
2017 222 100%
2018 198 100%
2019 174 100%
2020 129 97.7%
2021 150 100%
2022 158 100%
2023 123 100%
2024 152 100%
2025 158 100%
2026 62 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC has accumulated 2,727 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 687 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-23, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC reports a 99.8% timely-response rate and has closed 86% of cases with a written explanation to the consumer. 13.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 3.6% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Fraud or scam".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC have?

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC has received 2,727 consumer complaints filed with the Consumer Financial Protection Bureau.

Does MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC respond to complaints on time?

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC has a 99.8% timely response rate to CFPB complaints.

What is the most common complaint about MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC?

The most common issue reported against MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC is "Fraud or scam" in the "Money transfer, virtual currency, or money service" product category.

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