CFPB · Single-product concentration
Payward Ventures Inc. dba Kraken
584 CFPB complaints · 96.2% in "Money transfer, virtual currency, or money service" · top issue Fraud or scam.
Payward Ventures Inc. dba Kraken: 96.2% of 584 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 96.6% · relief 0%. Allegations, not findings.
- Single-product concentration
- +2180% filings 2017 to 2026
CFPB relief outcome brief
CCDB company payward-ventures-inc-dba-kraken
0% relief · 96.6% timely · 584 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Early Warning Services, LLC (0% relief)
Payward Ventures Inc. dba Kraken closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Payward Ventures Inc. dba Kraken's 584 filings include narrative text
57.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Payward Ventures Inc. dba Kraken complaint mix by product
- Money transfer, 562 96.2% – 0% relief
- Checking or 17 2.9% – 0% relief
- Debt collection 5 0.9% – 0% relief
How Payward Ventures Inc. dba Kraken's 584 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 562 |
| Checking or savings account | 17 |
| Debt collection | 5 |
Nationwide filing states for Payward Ventures Inc. dba Kraken
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.9% of this company's filings
Payward Ventures Inc. dba Kraken rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 114
- +2180% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 87 |
| FL | 62 |
| TX | 32 |
| VA | 15 |
| MA | 14 |
| CO | 14 |
| AZ | 14 |
| NJ | 13 |
| PA | 13 |
| IL | 13 |
| GA | 12 |
| OH | 11 |
| SC | 11 |
| CT | 10 |
| MI | 10 |
| NC | 10 |
| MO | 10 |
| WA | 9 |
| NY | 8 |
| UT | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 236 |
| Other transaction problem | 121 |
| Money was not available when promised | 107 |
| Other service problem | 37 |
| Confusing or missing disclosures | 21 |
| Wrong amount charged or received | 11 |
| Trouble accessing funds in your mobile or digital wallet | 11 |
| Managing an account | 9 |
| Unexpected or other fees | 5 |
| Problem with a lender or other company charging your account | 5 |
| Managing, opening, or closing your mobile wallet account | 4 |
| Attempts to collect debt not owed | 4 |
| Closing an account | 3 |
| Unauthorized transactions or other transaction problem | 3 |
| Problem with customer service | 3 |
| Lost or stolen money order | 2 |
| Written notification about debt | 1 |
| Problem adding money | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 5 | 100% |
| 2018 | 21 | 81% |
| 2019 | 4 | 100% |
| 2020 | 27 | 92.6% |
| 2021 | 50 | 100% |
| 2022 | 29 | 100% |
| 2023 | 52 | 98.1% |
| 2024 | 105 | 99% |
| 2025 | 177 | 97.7% |
| 2026 | 114 | 93% |
Source: CFPB Consumer Complaint Database
Payward Ventures Inc. dba Kraken filings cluster in one product
Payward Ventures Inc. dba Kraken's 584 logged complaints reach a nationwide footprint - 48 states have at least one filing. 57.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-25.
Payward Ventures Inc. dba Kraken answers 96.6% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Payward Ventures Inc. dba Kraken.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Payward Ventures Inc. dba Kraken: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 584.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Payward Ventures Inc. dba Kraken (96.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration