CFPB · Single-product concentration
eToro USA LLC
109 CFPB complaints · 90.8% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.
eToro USA LLC: 90.8% of 109 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 98.2% · relief 3.7%. Allegations, not findings.
- Single-product concentration
- +1500% filings 2019 to 2026
CFPB relief outcome brief
CCDB company etoro-usa-llc
3.7% relief · 98.2% timely · 109 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Ria Envia, LLC (3.5% relief)
eToro USA LLC closes 3.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of eToro USA LLC's 109 filings include narrative text
68.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
eToro USA LLC complaint mix by product
- Money transfer, 99 90.8% – 3% relief
- Checking or 10 9.2% – 10% relief
How eToro USA LLC's 109 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 99 |
| Checking or savings account | 10 |
Where eToro USA LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.7% of this company's filings
eToro USA LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 16
- +1500% vs 2019
Top States
| State | Complaints |
|---|---|
| CA | 16 |
| TX | 15 |
| FL | 10 |
| PA | 6 |
| NY | 5 |
| NJ | 4 |
| NC | 4 |
| MA | 4 |
| OR | 4 |
| MD | 3 |
| OH | 3 |
| VA | 3 |
| UT | 3 |
| WA | 2 |
| IL | 2 |
| MI | 2 |
| TN | 2 |
| MO | 2 |
| CT | 2 |
| IA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 24 |
| Fraud or scam | 23 |
| Other transaction problem | 20 |
| Other service problem | 19 |
| Managing an account | 8 |
| Managing, opening, or closing your mobile wallet account | 5 |
| Trouble accessing funds in your mobile or digital wallet | 3 |
| Opening an account | 2 |
| Confusing or missing disclosures | 2 |
| Unexpected or other fees | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Wrong amount charged or received | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 6 | 100% |
| 2021 | 41 | 100% |
| 2022 | 8 | 100% |
| 2023 | 9 | 88.9% |
| 2024 | 16 | 100% |
| 2025 | 12 | 91.7% |
| 2026 | 16 | 100% |
Source: CFPB Consumer Complaint Database
eToro USA LLC filings cluster in one product
eToro USA LLC's 109 logged complaints stay concentrated: only 32 states show a filing. 68.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-05-27.
eToro USA LLC answers 98.2% of complaints inside the CFPB's tracked window and closes 96.3% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about eToro USA LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for eToro USA LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 109.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for eToro USA LLC (98.2% timely; 3.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration